ocoya.com レビュー 

Objet : MISE EN DEMEURE – Rétractation légale et remboursement immédiat (Souscription du 17/09/2026)
Réf / Compte associé : [Votre adresse e-mail de souscription / Identifiant éventuel]

Madame, Monsieur,

Le 17 septembre 2026, j'ai souscrit un abonnement sur votre site internet ocoyo.com.

Conformément à la réglementation sur le droit de rétractation (notamment l'article L. 221-18 du Code de la consommation pour les résidents européens et les conditions d'annulation sous 7 jours), je vous ai officiellement notifié par écrit ma volonté d'annuler cette souscription le 22 septembre 2026 — soit 5 jours après la souscription, respectant scrupuleusement le délai légal imparti (voir e-mail du 22/09 en pièce jointe).

J'ai dû effectuer cette démarche par e-mail en raison de l'absence totale d'option claire de désabonnement accessible sur votre plateforme.

Or, malgré cette notification dans les délais et sans aucune réponse de votre part, vous avez procédé au débit de mon compte bancaire de la somme de [montant débité en €] le [date du débit].

Au regard de vos pratiques, corroborées par des centaines d'avis clients déplorables (notamment une note de 1,3/5 sur Trustpilot signalant des prélèvements abusifs et des rétractations ignorées) :

J'exige l'annulation immédiate et définitive de tout abonnement ou engagement contractuel lié à mon nom, e-mail ou carte bancaire.
J'exige le remboursement intégral sous 48 heures de la somme prélevée indûment.
À défaut de remboursement immédiat, j'engage ce jour les démarches suivantes :

Procédure de rétrofacturation pour fraude/prélèvement non consenti auprès de ma banque (Chargeback réseau Visa/Mastercard) ;
Signalement de votre plateforme auprès de la répression des fraudes (DGCCRF / SignalConso pour la France ou ECC-Net pour l'Europe) ;
Dépôt de plainte pour escroquerie commerciale.
Veuillez confirmer par écrit la clôture de mon compte et le remboursement immédiat.

Cordialement,

⭐ Unlawful Billing and Breach of Consumer Rights – Avoid at All Costs!Ocoya (UAB) is practicing highly unethical and illegal financial behaviors. They charged my account without justification and are now explicitly refusing to return my money, completely ignoring UK Consumer Rights and EU cross-border trading laws. Their customer support will either ghost you or send automated, unhelpful templates to delay the process.FOR ANYONE SCAMMED OR AFFECTED BY OCOYA:Do not waste your time arguing with their support chat.Call your bank immediately and demand a Chargeback or Section 75 refund for unauthorized billing/services not rendered.Report Ocoya UAB (Registration Code: 305673313, Vilnius, Lithuania) to Action Fraud UK and the European Consumer Centre (ECC).When multiple users file chargebacks simultaneously, credit card networks (Visa/Mastercard) penalize the merchant heavily and can shut down their ability to accept payments entirely. Take action with your bank today!

Scammers !!! Register wanting to post automatically on social media about my company and wasted many hours on the amateur site just for a post . Post failed posting like 500 times and ocoya in between * trial mode try to charge me 16 times my card 200 euros amounts . Customer support non existent so watch out people this is a big SCAM

"They are ignoring my emails to delete my account and credit card info. I canceled during the trial and they are still trying to charge me $1,908. Stay away, no customer support!"

This has been a very poor experience, mainly due to unclear billing practices and extremely disappointing customer support. The product itself also did not meet expectations for usability, which makes the billing and support experience even harder to accept.

Putos Ladrones devolverme el dinero de la compra echa el 9 de diciembre por la compra de un lector de huellas

Need help contacting Ocoya
I was double charged for a yearly subscription instead of monthly and have had no response from their support for two weeks. If anyone knows how to reach their team, please email. I urgently need the money back.
Thank you!

Same experience as everyone else - complete rip-off, I canceled the trial too and they still charged me, so now I'm contacting my credit card company for a chargeback. The software doesn't do anything special whatsoever.

Scam tool, doesn't post , keeps disconnecting. support claims "answers within minutes" - its usually 2 days and zero action. no follow up. avoid at all costs.

I signed up for a free trial and was charged $500. Customer service has been horrible.

I am still trying to get my $ back, and was told "We'll reach out if we decide to refund you."

The software also incidentally does not work.

I canceled my Ocoya subscription on Aug 7, 2025 (timestamped proof). I was billed after cancellation. I even tried to use the paid period, but the basics didn’t work—scheduled posts never published and integrations failed.

Support experience: Maria acknowledged my cancellation and said she’d forward a refund, then repeatedly pointed me to the Terms instead of fixing non-delivery of service. After my deadline passed, Aivaras replied claiming a later “scheduled cancellation” and that U.S. law doesn’t apply—while ignoring standard card-network consumer rights and the simple fact that the product didn’t perform.

As of Sep 3, 2025, there’s no refund, no resolution, and no meaningful escalation. In my experience, this feels like pay first, excuses later. If you try them, document everything (cancellation proof, failed-post screenshots, charges)—you may need it for a dispute. Buyer beware.

An absolute scam. Zero AI integration, just a planning tool that allows you to upload your content and reserve a posting time. Charged me twice, so now I have to go through a dispute process with credit card company to get my money back. Zero customer service. Absolutely not what it advertizes to be. An utter disgrace to the AI content creation community. Some searches reveal that the company is registered in Lithuania.
Avoid at all costs

You have to subscribe to see if the software is doing what they are telling, but 450 dollar for a simple planning system without any ai.. is way way to much!

I was charged $758.40 USD by Ocoya on July 1st, 2025 for an annual subscription that I had already canceled during the free trial. I received no prior notice about the renewal, and the charge came as a complete surprise.

After contacting their support team and explaining the situation — including the fact that I had not used the service at all — I was denied a refund. Despite sending a follow-up email to clarify that I canceled during the trial period, I have received no response since then.

This kind of aggressive auto-renewal without proper notifications, combined with ignoring customer refund requests, is extremely disappointing and unprofessional.

I would strongly advise others to be cautious when trying Ocoya. Their "no refund" policy, even in good-faith cases like mine, is unacceptable for a modern SaaS business.

I canceled my subscription during the trial period because things would not connect and the platform was clunky. Something didn’t save properly and I was charged $1900 for the year! As soon as I saw I contacted customer service, and now I’m being REFUSED a refund. I’ve had to dispute the charge with my bank. Their messenger says typical reply within a few minutes but they take days. I’m now arguing with them for a second round of emails to get my money back. Oh and their customer service number IS A DEAD LINE! Absolutely horrible.

Not user-friendly & Not Useful Customer Service

Is all that I can say, I cancelled my account during the trial period, because even after several attempts to connect my Instagram and facebook, it was not possible to do so. And the customer service was not that helpful to sort out the issue either. I followed their guide, and even when doing so, still the profiles of facebook and Instagram would not end up being added to my account, so that I be able to setup automated posts that I create within my account.

These people are thieves, I cancel my subscription and somehow they are still taking money on my account. 49$ twice. I requested a refund and no answer from thier customer service. and I am not the only one. they did the smae to my friend... Stay away from them, they will take your money and they will not provide the service promise.... stay away at all cost.

i am totally lost for words, there is nowhere that you can first cancel your free trial. i am now receiving daily payment requests on my bank account.
this is unacceptable OCOYA is a threat to business. do not try their free trial its a big scam. if OCOYA READS THIS, I AM WAITING FOR YOUR REPLY TO (WHY) I CANNOT CANCEL THIS FREE TRIAL.

Ordered their product on May 2 at 12 PM. Seven day free trial. Canceled on May 9. Was charged anyway. Tried to contact them through their "chat". The chat literally said "Out of the office until Monday."(?) Contacted them via email to ask for a refund. Spent five days back-and-forth with zero resolution. Pretty sure the conversation was with an AI. Thank God I took screenshots of my purchase and screenshots of my cancellation. Forced to file fraud on this purchase through my bank. Now I have to wait two weeks to see my refund. DO NOT PURCHASE - SCAM.