Omaha Steaks レビュー 

Horrible customer service. Got order wrong, didn’t make right and although they got my payment correctly and I provided the info for correct item they used the lamest excuse “you didn’t provide your correct email, that’s unfortunate”

Small servings of average to low quality meat for high prices. This must be a liberally driven belief that you’re getting quality when actually not. Try this. Go to Costco, but PRIME meat that puts Omaha to shame at in some cases lower prices. But there’s no comparison to Costco high quality meat. Good night.

I’m new member.I love the burgers! Arrived in perfect condition,dry ice,lined box,no soggy boxes. Some say expensive! Go to supermarket and get lame ass burgers, and cheaper than McDonalds. I love this product and will be a loyal customer!!!!!

Omaha steaks provided good steak and chicken products to help me with portion control. They have good quality, reasonable price and exception packaging for home deliveries. love the products and service.

I burned my finger on the dry ice. There are no clear warnings. I called them, never called back; I sent a certified letter, nothing back. They suck.

This used to be my favorite go to company for steaks , burgers etc. no more !! There shipping boxes went down hill big time and orders have been delivered with boxes broken apart and all parts of order gone bad. Even when they gladly reship same problems. I’m so sorry not be able to use them anymore . Hopefully they’ll change packaging back to dry ice with the better shipping containers.

3 is for the packaging. No longer in a styrofoam box like we have always recv. It’s was in cardboard box with insulation - but the dry ice was gone and the box soaked. The interior boxes were also wet. The meat appears fine but was surprised by the new packaging.

If I could give ZERO STARS, I would.
We received a package of "chicken breasts" from a friend as a gift. It honestly looks like they took 1 breast and sliced it into 4 individual pieces. When we cooked them up, they were LIKE RUBBER! The texture is not normal, either. ABSOLUTE UNEDIBLE GARBAGE!!!!

Got delivered to the wrong address next to a trash can, the guy even sent proof that he was at the wrong address (via pin and photo). We asked for a refund and they said to call back in 24 hours, even with the proof that we never received it.

We tracked the location the driver said he dropped it off at, which was 3 miles away and the package was gone.

Title: Frustrating experience with reward points and customer support

I am extremely disappointed with my recent experience trying to redeem 984 reward points. No matter what I tried, the website would not allow me to apply my points to an order. When I attempted to call customer service for assistance, I was left waiting on hold for over 20 minutes despite being told the wait would be 5 minutes, and I was unable to reach a live person after two attempts.

When I eventually placed an order without the points, I attempted to cancel it through the chat feature. The first agent ended the chat as soon as I requested a cancellation. During my second attempt, the agent claimed the order had been canceled, yet I subsequently received an order confirmation. Due to these technical issues and the complete lack of effective customer support, I will not be ordering from Omaha Steaks again.

i recieved the steaks and other ok but it was all unfrozen i refroze it and later cooked the steak it tasted terrible so i ended up throwing all of it away i will never order from them again
Order #I3032117GDND

Your ad comparing American heritage and history to your steak is insulting and downright ridiculous.

Steaks were good. Hot dogs were good. Stay far away from the burgers ! The patties look gray in color and fall apart when you pull them out of the packaging. They also have zero flavor for smash burgers and regular burgers.

I ordered a physical $250 gift card that never arrived. I called multiple times trying to figure out where it was or when it would be coming. They told me it could take up to 3-4 weeks even though the arrival date said 10 days after I ordered it. They ship the gift cards by USPS so there is no tracking available. It is now 42 days (6 weeks) since I placed the order. I spoke to one person who said she could cancel the original card and send another one by either UPS or Fed Ex so it would arrive faster and would have tracking information. She was going to email me the confirmation and tracking information. It never came so I called back only to be told that they could not, in fact, send by UPS or Fed Ex. The only way to send it is by USPS. I also then found out that instead of refunding my original payment method, they put a $250 credit in my Omaha Steaks account (I don't actually have an account so I'm not even sure how this was possible). They were unable to reverse it and the only option was to either issue me an electronic gift card to Omaha Steaks or for them to send me a check again by USPS mail. They have no way to get tracking information for that mailed check. I have wasted multiple hours only to get an unacceptable resolution. Now I have to wait to see if the check ever shows up. Oh and it will take 5-7 weeks for it to arrive.

Omaha steaks used to have the reputation for the providing excellent meat gifts in the US.
However, when I sent a gift box to Friends, who helped my husband during an illness, I was later told that it was a poor gift. 😔
Steak was substituted with chicken, small portions and things I was not interested in were poked in the box as filler. 🤷🏻‍♀️
Unfortunately, their reputation is changing – at least in my eyes.

I love Omaha Steaks! I order twice a month, best around!

The products are wonderful and I will continue ordering in the future. My problem was with delivery. It was not delivered by UPS, but by an individual with no uniform or identity. He did not follow instruction printed on the label "deliver to my door". He did not buzz my number to give him access. He simply left it on a bench used for people waiting for the bus. It is open to the public. This is a senior facility and by leaving my package at the main entrance I had to go get it which is difficult for me.

It took a long time for the driver to get to my house after the order was picked up. He went to the wrong address.

What went wrong? The entire website has changed and I can no longer log into my account I've had for TWENTY years or more! The Captcha pictures (to prove I'm not a robot) DON'T WORK! I have clicked on them dozens of times over and over and the stupid system just keeps providing me with more pictures in a NEVER ENDING cycle of frustration! Also, like most silly Captcha pictures, many are way too small to see what's even pictured! I am working on Windows 11 (Desktop and also latest genertion IPad) and have tried logging in on several different browsers. The Captcha system is something OS ought to ditch. It doesn't work. The ENDLESS cycle of Captcha pictures and the worthless "Chat" feature (more AI) is just that, worthless. I don't have time to call and go through waiting on hold, ordering that way, etc.. Also read here that you no longer ship in the insulated coolers and many reviewers stated their orders were thawed when they received them in corrugated boxes. I'm done with Omaha Steaks. End of story.