Oneassist レビュー 

I am extremely disappointed with the way OneAssist has handled my case. Your team has shown unbelievable carelessness. I gave my mobile for service, and instead of fixing it, you further damaged it. This level of irresponsible handling is simply unacceptable.

What’s even more frustrating is the false assurance given by your agents. I submitted every document you asked for. Your agent clearly confirmed that my claim was approved and the payment was already “sent.” But even after so many days, countless follow-up calls, and repeated promises, the money has still not been credited.

This experience has been the worst I have ever had with any service provider. The delay, negligence, and lack of accountability show how poorly customers are treated. If this is the standard of your service, it seriously needs improvement.

I trusted OneAssist, but you have completely failed to deliver even basic professionalism.

i don’t usually write reviews, but this experience with OneAssist has been so terrible that I feel obligated to warn others before they go through the same.

I purchased my laptop less than a year ago, and when it suddenly started swelling, I reached out to OneAssist assuming, based on their marketing and promises, that I’d be in good hands. They responded quickly at first and arranged a pickup almost immediately. That’s where any sense of professionalism ended.

They later informed me that the issue wasn’t covered under warranty and asked me to pay somewhere around ₹7,000, which I did without hesitation. After that, the nightmare began.

First, they said the required part was “out of stock” but would arrive by October 8th. I waited patiently. When I contacted them after that date, they told me, quite confidently, that the repair had already started and would be completed within a month from pickup, i.e., by October 26th. I decided to wait till then, trusting their word.

On October 26th, I followed up again, only to be told something completely different: that they never received the spare part in the first place! And now, suddenly, the same team that had been reassuring me for weeks said they would just return the amount I paid and the cost for the spare part, as if this whole ordeal hadn’t wasted my time and caused me huge inconvenience.

During this period, I was given three separate 48-hour TAT promises, none of which were honored. Every time I contacted customer care, I got a “we’ll escalate” line that led nowhere.

As of today, I have neither my laptop nor my money. My work from home job has been completely disrupted, and I’ve spent countless hours chasing basic updates.

This company needs to be held accountable for false promises, poor communication, and absolutely zero regard for customer time or trust.

If you’re reading this before buying or claiming a service with OneAssist through amazon, then don’t. They’re quick to collect money, but once they have your device, you’ll be left in the dark. There’s no transparency, no responsibility, and certainly no “assistance” in OneAssist.

I would give zero stars if I could.

Almost 15 plus products are insured from one assist from the last 7 years
Now when i need claim for my 65”MI LED panel as it has black spots on screen. They rejected my claim Request by giving foolish reason that dirt and dust is not covered in insurance.

The worst Insurance Company, and I am not saying this like this only, last month I have claimed a service request for My Acer Laptop which was under there 3 years Complete Protection Plan, at that moment they charged 500 for Raising the Request but half a month passed and I kept calling them and they kept giving Me the Excuses that your Laptop has not been received to us, etc. but today I have got a call from there side stating you need to pay 8000 more in order to get your device Repaired, such a worst Experience I had, I must say. If you want to waste your Money then you can purchase there Insurance.
Thank You.

Worst services. Totally unprofessional technicians and service.

I have purchased extended warranty for AC. Recently, I got issue with my AC I have registered complaint with one Assist service request ID 5341 7911. Technician visited the site and clicked some photos. He said once approval received he will repair the AC. Later, I received a message that my claim got rejected when I enquired about this and talked with area service manager, he said the outer body got damaged and they don’t have parts for the same. He asked me to get it repaired from the local vendor. They denied to repair it. I asked them to charge me for the parts, which are not covered under policy. They just denied for that and insisted me to get it repaired from myself so that they can void my warranty. The reason for their rejection is that they don’t have the parts and they have to refund me the whole amount as they unable to repair it. Please do not take this warranty from OneAssist as they are worst service providers and guide you to things that will void your warranty. Need escalation team involvement on my case.

OneAssist is to be renamed as NilAssist. My 4 emails over 10 days remain unanswered. Phone number 8080333333 is always either switched off or out of coverage area. Other number 18001233330 is auto answering. Takes us through 3 menus, asks us to install their APP and hangs up. Their APP is equally useless. Live chat does not answer any questions other than advising us to buy more coverage. Never saw such a useless & hopeless service center in my 70 years of life

Purchased membership to get a 40 pound discount to have someone come out not fix the problem, paid 113 for someone to come out then they try charge me an additional 260 for a part so would end up costing more than the product is worth, rang to cancel membership in 3 days and get charged 50 absolute joke of a company

If zero stars were possible I'll definitely choose that, surprised this scam company still stands and nobody has filed a consumer report against it.

So far I have purchased 25-30 policies from OneAssist for myself or for my family and friends. I promoted OneAssist insurance to everyone I know, but the service I received today from OneAssist was pathetic. They will do anything to reject your claim and reason they had given to me was PATHETIC, "If your device is accidentally fallen by someone else, then they will provide insurance and if your device is fallen by yourself, then they will REJECT your claim after taking excess fee of 500

This is a fake extended warrenty provider, no matter what your claim will always be rejected. Save you money!!!

I bought a smart watch with one assist extended plan...on 31 Aug 2025 my watch stop working and today on 3 September 2025 i raise a claim...One Assist is saying you are out of our terms and conditions... You have to call with in 48 Hours...this kind of services they are providing...

its a scam, they sell accidental insurance and when you try to claim, they say accident happened because of you so we are not paying :). do they expect accident to happen on its own ?

Also they have made reaching them so difficult and harassing, people stop chasing them for the claim @flipkart is also helping them to loot people.

Ha yeha Acha Saman mistake hai

Tag to PMO ; IRDAI and national consumer helpline , local and national newspaper as well as consumer court whichever is possible-

To,
The Hon’ble Chairman,
Insurance Regulatory and Development Authority of India (IRDAI),

Respected Sir,

With due respect, I wish todraw your kind attention to a very serious matter. A company named OneAssist is falsely representing itself as an Insurance Company and deceiving a large number of consumers.

This company collects premiums from customers by showing attractive promises and protection plans. However, when it comes to making a genuine claim, customers are subjected only to delays, unfair charges, harassment, and false excuses. As a result, consumers’ hard-earned money is wasted, and their trust is broken.

What is even more concerning is that OneAssist is selling these misleading plans through reputed online platforms like Amazon and Flipkart. Consumers, seeing the credibility of these platforms, are misled into trusting the company and fall victim in large numbers.

Furthermore, the internet, social media, and YouTube are flooded with thousands of negative reviews and complaints against OneAssist. This is clear evidence that the company is exploiting consumers on a large scale.

Sir, elderly people, students, and ordinary families are becoming victims of this fraud. This is not only a violation of consumer rights but also raises serious questions about the credibility and integrity of the insurance sector.

Therefore, I humbly request you to initiate an immediate investigation into OneAssist, which is fraudulently calling itself an insurance company, and take the strictest possible action against them. Such action will bring justice to the consumers of the country and put a complete stop to such fraudulent practices in the future.

Your prompt and strict action will safeguard consumer rights and strengthen public trust in the insurance industry.

Mere bhi sath fraud hua hai
"Bund Bund se sagar banta hai"

Very good service and very helpful staff

One assist claim pass Nahi karti hai One assist chor company hai Flipkart ka bhi mame kharab kar Rahi hai aise company ko Flipkart bahar nikal Dena chahie Flipkart ek acchi platform hai uska Name one assist
Kharab kar Rahi hai

One of the worst and fraudulent insurance cmpny I have ever seen since.. No proper response from customer service and application was also not user friendly and no more options to raise our queries properly..

I am writing to bring to your urgent attention a matter of serious concern involving OneAssist Consumer Solutions Pvt. Ltd., with regard to their fraudulent rejection of my warranty claim under the Complete Appliance Protection Plan.

Details of the Incident:

Product: MI TV
Date of Purchase: 16th October 2023
Insurance Company: OneAssist
Policy: 3-Year Complete Appliance Protection Plan (includes Accidental & Liquid Damage)
Date of Incident: 14th July 2025
Nature of Damage: TV stopped working due to rainwater entering the premises (we live in a house with a tin shed roof — Patrel Wala Makan), leading to a blank display.
Chronology of Events:

MI Service Visit:
MI's authorized engineer inspected the TV, confirmed the issue, took photographs, and assured me it would be covered under the manufacturer’s warranty.
Warranty Claim Rejection:
Later, MI rejected the claim citing water damage, which is not covered under standard warranty.
Insurance Claim with OneAssist:
As I had purchased a separate insurance policy from OneAssist that explicitly covers liquid and accidental damage, I raised the claim. However, they rejected it under the following service request IDs:
Service ID 46237097: Rejected saying it’s covered under MI warranty (which it wasn’t).
Service ID 46516517: Rejected stating they require official confirmation from MI about water damage.
Service ID 46711689: Rejected again with the reason “We do not cover water damage” – a direct contradiction of their own policy.
Misleading Practices:
I purchased this insurance from Flipkart at the time of buying the TV. OneAssist promotes their plans with false claims and misleading advertisements about coverage. However, when a genuine claim is made, their team argues, misbehaves, and finds excuses to deny it rather than honoring the service.
Evidence Attached:

Screenshots of all service requests and denial reasons
Official email from MI confirming liquid damage
Screenshot of OneAssist policy terms and conditions clearly stating coverage of liquid and accidental damage
Conversation history from Twitter where OneAssist confirmed they don’t cover water damage — despite policy saying otherwise
Request for Redressal:

I request IRDAI and the Consumer Forum to take the following actions:

Immediate investigation into OneAssist’s unfair trade practices and claim rejection mechanisms
Compensation for the denied claim and harassment faced
Cancellation of IRDA license if the company is found guilty of widespread consumer fraud
Public advisory against such deceptive extended warranty schemes sold on e-commerce platforms like Flipkart
I am not the only victim — many customers are being misled and defrauded by this company using similar tactics.

Thank you for taking note of this serious matter. I am attaching all relevant evidence for your review and request a prompt resolution.

Complain to IRDA 07-25-019039
National Consumer Complaint 7546818
Flipkart cOMPLAIN IN25071523313230330997

This is the Ford company, celebrating with Flipkart and taking advantage of your money. I highly requested no buy.