There is an update below this post which is the reason why i have changed the rating from 1 star to 4 star. Whoever is planning to purchase mobile insurance, please don't go with OneA... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Chor company h one assist mene 3 sal ka accidental damage protection plan liya tha TV ka , TV 6 mahine mein kharab ho gai , claim process karne ke liye mere se ₹500 liye , 10 din bad Mera claim re... もっと見る
To be honest technician did not come at the time it was scheduled, somebody called and asked for OTP. i refused to give. after 3 days from scheduled visit they gave 3 calls and closed the case. So eas... もっと見る
At initial stage I had to follow up couple of times and after than when issue was taken over by Ms.Sakshi Solanki after that issue was resolved pretty fast. She helped and did follow up till the issue... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
連絡先
2.2
期待以下
681件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
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Awesome 👌 excellent experience
Awesome 👌 excellent experience, good service, timely handle
2024年5月27日
自発的なレビュー
Oneassist からの回答
Dear Harjeet, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
Must Recommended
Must Recommended, Customer Friendly. First they listen ur prblm and solve immediately.
2024年5月29日
自発的なレビュー
Oneassist からの回答
Dear Customer, Thank you for showering us with a 5-star sparkle! That's what we are here for.We've always got your back whenever needed. - Team OneAssist
Thankyou for repair device ..
Thankyou for repair device ..
Thankyou for sayeeda seikh mam for right guidance
2024年5月27日
自発的なレビュー
Oneassist からの回答
Dear Akram, thank you for motivating us with your kind words. We are thrilled to know that our team assisted you well, providing a wonderful experience. We assure you the same warmth and service whenever you need us - Team OneAssist.
Non-technical staff is there
Non-technical staff is there; they reject claim without any inspection so dont buy that type of rubbish insurance; the issue is different and rejection reason is different. , so salute this type of fraud.
2024年5月18日
自発的なレビュー
Oneassist からの回答
Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
Oneassist からの回答
Dear Customer, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
I am very happy with one assist
2024年4月13日
自発的なレビュー
Oneassist からの回答
Dear Customer, You're welcome! We are glad that you're satisfied with our service. Your trust and reliance are what we strive to earn. We look forward to serving you in future. Thanks for your support! - Team OneAssist
Don't trust whatever these guys promise
There is an update below this post which is the reason why i have changed the rating from 1 star to 4 star.
Whoever is planning to purchase mobile insurance, please don't go with OneAssist .
Go with Samsung care or I care for their phones.
They give a two year coverage
One assist only gives you one year of coverage and they guarantee you ,you can renew after one year.
But when the time comes ,they give you one excuse or another not to renew.
And the complaint agent one Mr Saeed had an explanation..
He was sorry the agent who initiated the plan told me I could renew it.
UPDATE.
One miss Zeba had contacted me after i gave this review, and she did a good job in escalating the issue and giving me a renewal
2024年3月25日
自発的なレビュー
Oneassist からの回答
Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
Oneassist からの回答
Dear Juned, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional. - Team OneAssist
Superlative Services
They excel in delivering exceptional service, prioritizing customer satisfaction, ensuring a positive experience overall.
2024年2月22日
自発的なレビュー
Oneassist からの回答
Dear Mubashir, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional.- Team OneAssist.
MacBook Air Screen Claim not provided
My experience with this company has been extremely negative. I purchased their 2-year Total Protection plan for Accidental & Liquid damage. On February 15th, my MacBook accidentally fell while I was working, resulting in scratches when I opened the lid. I reached out to them to file a claim as the damage was covered under their accidental protection. However, upon filling out their claim form, I began receiving multiple calls from them stating various reasons why my claim was being rejected, including the claim that the accident wasn't caused by an external force. Despite their attempts to deny my claim, I fail to understand how an external force would be involved in such an accident. I have decided not to purchase insurance from them for any of my devices in the future, and I strongly advise others to do the same. Furthermore, I intend to take legal action against their fraudulent practices by filing a case in the consumer court.
2024年2月17日
自発的なレビュー
Oneassist からの回答
Dear Customer, our team tried to contact you, but the call was out of reach. Please let us know the most feasible time to get in touch with you -Team OneAssist.
Good bye recived on 12.02.2024
2024年2月12日
自発的なレビュー
Oneassist からの回答
Dear Reshma, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional.- Team OneAssist.
Oneassist からの回答
Dear Imran, we're thrilled to hear that you had a good experience. Providing top-notch service is our priority, and we're delighted to have met your expectations. - Team OneAssist.
It was a great experience with…
It was a great experience with oneassist
I love the service
Thank u so much❤️
2024年2月10日
自発的なレビュー
Oneassist からの回答
Dear Customer, Thank you for your appreciation! We're thrilled to hear that you had a good experience. Providing top-notch service is our priority, and we're delighted to have met your expectations. - Team OneAssist.
RAM is not covered in extended warranty!! such nonsense
I have purchased 2 yrs extended ADP warranty on my HP laptop bought on 26 jan 2023. Now on expiry of an year, on expiry of my original HP warranty, having issues with RAM and display. When I called and inquired they say that it doesn't cover hardware and manufacturing defects and that it only covers liquid and accidental damages. Such a scam!! 5.4k is a waste now.
HP ppl are like we don't support any 3rd party warranties! Wht the hell should the buyer do ?
2024年2月12日
自発的なレビュー
Oneassist からの回答
Dear Archana, our team tried to contact you multiple times via calls however the team was unable to establish conversation with your since the calls went unanswered. We are marking the escalation as closed. Please reach out us in case any further assistance is required - Team OneAssist.
iphone 14 claim
i m sahi bansal mera iphone 14 hai jis pe mne one assist ka lcd inshurance ka plan liya huya hai accident hone ke karan phone damge ho gya mera phone 15jan 2024 se inke pass hai aj 25 jan 2024 hai abhi tak esimate nhi diya gya jab plan lete hai us waqt bolte kuch hai claim ke tym sab badal jata hai cheap service one assist ik fraud compny hai
2024年1月15日
自発的なレビュー
Oneassist からの回答
Dear customer,We regret to hear about your daunting experience. Allow us a chance to make this right. We will have my team connect and assist you further within next 24 working for the acknowledgement - Team, OneAssist.
Vari good Mera phone thik hone ki bahut…
Vari good Mera phone thik hone ki bahut bahut shukriya
2023年12月13日
自発的なレビュー
Oneassist からの回答
Dear Arjun, we are concerned to see the low rating. Request you to share your contact details via this link https://survey.webengage.com/ws/~1qq44ps so that our team can look into the same at the earliest -Team OneAssist.
Took time but got resolution
2023年12月1日
自発的なレビュー
Oneassist からの回答
Dear Customer, great to hear you're satisfied! Your feedback matters to us. Regards Team - OneAssist.
Excellent service
2023年12月1日
自発的なレビュー
Oneassist からの回答
Dear Sabnam, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Goodreponce
2023年12月1日
自発的なレビュー
Oneassist からの回答
Dear Mr. Reddy, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
helpful executive provide by samsung
2023年11月7日
自発的なレビュー
Oneassist からの回答
Dear Customer, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
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