Optically.co.nz レビュー 

282
•
TrustScore 5段階評価の4

3.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

The offer to upgrade my order but I wanted the least expensive because I am careless with my belongings. This delayed my order.

5つ星のうち5の評価

So easy to deal with and the best part is that the cost is a third of what it would cost me to have my prescription done by a local optometrist. And I get them back in a timely fashion, so there is n... もっと見る

5つ星のうち4の評価

Purchased glasses at the end of covid lockdown for mum. They did take alot longer (nearly 2 months rather than 2 weeks as advertised) to arrive due to them being complex lenses which had to come from... もっと見る

5つ星のうち4の評価

Easy to deal with - and everything was smooth. This was a great option for replacing the lenses on a favourite pair of spectacles - at a reasonable cost. The new lens is good quality and exactly what... もっと見る

企業情報

  1. 眼鏡卸業者
  2. ・
  3. 衣料品店

当該企業による記述

Optically - Australia’s leading and most popular website for eyewear online is now available in New Zealand! Optically.co.nz offers thousands of glasses and sunglasses in modern, retro and appealing styles. Whether you’re looking for full-rimmed, semi-rimmed or rimless pairs, our universally flattering styles are sure to leave you impressed. Select from a stunning range of men’s prescription sunglasses and glasses. Nerd, hipster, professional, quirky or sporty whichever look you intend to pull off - we have a pair of eyewear for you. Our thoughtfully hand picked assortment of women’s glasses are an absolute hit. Whether you like to play the girl next door or a glamourous diva, you will find eyewear to suit your every mood. Take a pick from a wide range of trend-on aviators, wayfarers, round, rectangular, oversize, titanium and acetate discount eyewear - we know that you will fall in love with them! Optically.co.nz brings you latest and high quality eyewear straight from the international runway. If you heart designer sunglasses & glasses, then Optically.co.nz can be your ultimate eyewear partner. Choose your favourite from choicest premium brands like Marc Jacobs, Guess, Dior, Gucci, Oxydo, Police, Fendi, Benetton, Fossil, Juicy Couture, Max & Co, Bebe, Hugo Boss, Carrera, Gant, Safilo, etc. All this and more at prices that will leave you surprised. So, select a pair from our branded eyewear section to get an expensive high-fashion look for less.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

282件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 50%に回答しています

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3.9

すべてのレビュー

(282)

過去12か月のレビュー数: 19件

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5つ星のうち4の評価

The specs are good

The specs are good, value for money, and comfy to wear. They took a bit of a while to come, and the tint wasn't quite what I expected - more amber than light brown, but those are just things I need to be more aware of next time I order a pair. I found the online form a bit confusing to order non prescription specs, but again, practice should help. I certainly will be getting my next pair from Optically

2020年7月24日
自発的なレビュー
5つ星のうち4の評価

I recieved my new lenses in my frames…

I recieved my new lenses in my frames .and very pleased at the cost.Unfortunately they are very blurey and are worse than the pair I have for the same script made by s another company.I know my condition has worsened so I am due shortly for a checkup and new test and will order a pair of yours with the new script.Any credits can you please advise and hold till I get the new script.Thanks.Rayner Mathews

2020年7月23日
自発的なレビュー
5つ星のうち4の評価

Overall very happy with the experience…

Overall very happy with the experience and outcome.
The only thing that would make it better would be to have some initial email from Optically to say what the tracking number is. I did not know that my order was coming from Australia so when I got the random Australia Post emails I thought they were Spam or Scam type emails.

2020年7月22日
自発的なレビュー
5つ星のうち3の評価

Buying Kids Glasses

I was trying to buy new glasses for my daughter. I found there wasn't a great selection in the kids section. Given she is older now anyway I decided to go with bigger glasses but still needed to check that the arms were not too long. It would be great if along with providing the details for the prescription if we could also customise the length of the arms

2020年7月22日
自発的なレビュー
5つ星のうち4の評価

Happy with everything except...

Really happy with the entire process and end product. The only downside was that the order came from Australia, and I’d specifically checked through your website to see where delivery was from. Nowhere is Australia mentioned; in fact NZ Post is mentioned in the shipping section, but nothing about Australia Post (the main carrier). There’s even a Wellington address and NZ phone number. I didn’t want to wait for shipping from overseas.

2020年7月22日
自発的なレビュー
5つ星のうち1の評価

Do not use

Waited months for delivery, when arrived was wrong script. Do not use. Terrible.

2020年7月22日
自発的なレビュー
Optically.co.nz ロゴ

Optically.co.nz からの回答

Hi Chris,

Thank you for your feedback.

I am extremely sorry for the delivery of your glasses and on receipt it did not seem to have the correct prescription.

I understand that we had delays in processing orders however the delay was not more than 2 weeks of the initial promised time frame. As per your email conversation I also see that you were informed that owing to the COVID-19 your order will take additional time to be processed as the lenses had to be sourced. The order was processed only after we received a confirmation from you.

I am sorry to know that after the long wait the glasses received were not suitable however all orders are shipped after stringent quality checks to ensure glasses as made as requested. Its been 2 months since your glasses were delivered to you and we never received any communication from you regarding a issue with the glasses until now. We would have surely offered you a satisfactory resolution to ensure you are not inconvenienced due to an error from our end. We are the only online supplier that offers a 100% satisfaction guarantee on all orders, all one needs to do is contact our support team to discuss available options.

As you are facing a issue with the glasses you can return them to be remade and rule out any lens fault or you can opt for a refund, kindly email us at support@optically.co.nz and a member of our team will assist you further.

Regards
Team - Optically.

5つ星のうち4の評価

Purchased glasses at the end of covid…

Purchased glasses at the end of covid lockdown for mum. They did take alot longer (nearly 2 months rather than 2 weeks as advertised) to arrive due to them being complex lenses which had to come from Australia. However when they did arrive they fit great, look great, are high quality and the price for transitional with blue light protection and premium lenses was unbeatable.

2020年7月21日
自発的なレビュー
5つ星のうち3の評価

Happy with the glasses but delivery was very slow

I'm happy with the glasses but delivery took a lot longer than expected. Previously I've ordered from Zenni in Hong Kong and their delivery was much quicker than you were able to manage. If your website had been more realistic with its promised delivery times, I would have known what to expect and not been disappointed.

2020年7月21日
自発的なレビュー
5つ星のうち2の評価

I am sorry I didn't read reviews before…

I am sorry I didn't read reviews before I ordered my glasses. I ordered and paid for them and expected them within 14 days as their website promised. After 21 days and still nothing I contacted them and they said the frame I chose was out of stock. I couldn't find another suitable frame so they promised to refund my money within 3-5 days. A month later and no refund and they are not answering my emails or phone call I am very, very disappointed and frustrated :-( ;-( SO within one day of posting this review I got my money back in full :-)

2020年6月29日
自発的なレビュー
5つ星のうち1の評価

Shocking service

Shocking service. almost 6 weeks since I first placed my order and the lenses haven't even arrived at the lab. I need to chase them up to get any updates, and the timeframes keep getting extended. I understand delays due to Covid, but this does not excuse 6 weeks and poor communication. Have requested a full refund.

2020年5月27日
Optically.co.nz ロゴ

Optically.co.nz からの回答

Hi Scott,

I am extremely sorry for the unexpected experience you have had.

It is really unfortunate that your order has been delayed however given the current situation we are trying to ensure all orders are processed on priority.

May I request you to please reply with your order details for us to check our records and assist you further as we are unable to find an order with your name.

Regards
Team Optically.

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