Optimale レビュヌ 

1,028
•
TrustScore 5段階評䟡の4

3.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Really positive experience with my Doc today. Even though we haven’t spoken in quite a while, he came across as approachable and attentive, like he was genuinely invested in making sure I was on t... もっず芋る

5぀星のうち5の評䟡

Kudos to Amy and Claire at support. They are having some unfortunate staffing issues but give them a tinkle if you need anything and they will look after you. World class customer support , they list... もっず芋る

5぀星のうち4の評䟡

I did Blood test wrong but no really clear instructions on what to do? Do I do fasted or none fasted, When do I do at the start of the injection or end (Just before next one? Having holiday can im... もっず芋る

5぀星のうち1の評䟡

When they need something from you, they’re very quick to respond. But when all you ask is to be informed when making an order, they’re very quick very frequently ignore. Even if one explains that you’... もっず芋る

䌁業が回答したした

䌁業情報

  1. 医療センタヌ
  2. ・
  3. 医垫
  4. 蚺断センタヌ
  5. 蚺療宀
  6. 蚺療所
  7. 専門クリニック

Optimale に぀いお

圓該䌁業による蚘述

Why trust Optimale

  • 🥇 Highest rated UK TRT company
  • 🇬🇧 UK doctors & pharmacy
  • 📞 Ongoing doctor support
  • What we do

    We help men who are struggling through life with Low Testosterone, to get tested and get treated by UK GMC Doctors. Get your life back with Optimale today, and feel great again!

    Optimale is a regulated healthcare provider and medical clinic, registered in the UK with the CQC (Care Quality Commission)

    Our mission is to improve the lives of men and their partners by making high-quality healthcare from top doctors accessible and convenient.

    We are the number 1 rated TRT clinic in the UK and we are proud of our reputation for providing the highest quality service, at a very reasonable price.

    Contact us today and we would be happy to talk to you about any symptoms you have, and help you evaluate whether treatment might work for you.

    Shop Blood Tests Low Testosterone Check What is TRT? Contact Us

    連絡先

    3.8

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    TrustScore 5段階評䟡の4

    1028件のレビュヌ

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    この䌁業のTrustpilot 利甚方法

    レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

    3.8

    すべおのレビュヌ

    (1,028)

    過去12か月のレビュヌ数: 21ä»¶

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    5぀星のうち1の評䟡

    Did first test at £35 and then with the


    Did first test at £35 and then with the results that I got which was pretty quick after sending it off to them, I was told I need to do more detailed blood test costing £65 before I can be considered. Just a clever scam.

    2025幎5月2日
    自発的なレビュヌ
    Optimale ロゎ

    Optimale からの回答

    Hello there,

    I am sorry for any confusion caused regarding our testing requirements.

    As per UK regulations, we require two testosterone tests. The second test not only confirms the initial low result but also includes a more in-depth general health check prior to commencing treatment.

    Please do let me know if you have any further questions.

    I Look forward to hearing from you,

    Amy | Patient Experience Team

    5぀星のうち3の評䟡

    Very long winded to re-order and seemed


    Very long winded to re-order and seemed to be a slow response to emails

    2025幎5月29日
    Optimale ロゎ

    Optimale からの回答

    Hello David,

    Thank you for sharing your review.

    I’m sorry to hear that you’ve experienced a delay in receiving a response, and I apologise if the ordering process hasn’t been clearly communicated. I’ve sent you an email to confirm this.

    Please don’t hesitate to get in touch if you have any questions.

    Best,
    Optimale

    5぀星のうち5の評䟡

    Very professional & caring company

    Very professional & caring company. I’ve been with Optimale for 4 years & will continue long term regarding my TRT therapy. It’s always a pleasure to have my 6 monthly meet-up with my consulting Dr & I feel in safe hands.
    Being a health care professional myself, I know I’m in the best place to put my trust in people with the same duty of care that I hold myself too.

    2025幎5月22日
    5぀星のうち1の評䟡

    Took the first test and was told I have


    Took the first test and was told I have low testosterone. This prompted me to take the second more expensive test to be told my levels were perfectly normal. The first test is just a scam to get you to spend more money.

    2025幎5月6日
    自発的なレビュヌ
    Optimale ロゎ

    Optimale からの回答

    Hello Mr Py,

    I am sorry for any confusion caused by the differing testosterone results. There are several factors that can influence testosterone levels.

    I’ve just sent you an email explaining the possible reasons for this variation, along with the suggested next steps.

    Please do let me know if you have any questions following this.

    I look forward to hearing from you,

    Amy | Patient Experience Team

    5぀星のうち4の評䟡

    Been with optimale 6 months now

    Been with optimale 6 months now. Really helpful. Doctors are helpful. Been a bit of a roller coaster getting my hormones in check. But once they were I wish I’d of gone with them sooner !! Had an apointment last week an found it really easy to speak to them

    2025幎5月9日
    自発的なレビュヌ
    5぀星のうち5の評䟡

    Customer service standard all organisations should strive for!!

    I have been a patient with Optimale for over a year now and I cannot express how good the customer service has been during this time. Nothing is ever a bother and they have always gone above and beyond to ensure I am both, looked after and that the agreement works for both of us. Izzy in the patient support team has been incredible and has always listened to me as both a patient and a customer and I cant thank her and the team enough. Keep doing what your doing Optimale.

    2025幎5月2日
    自発的なレビュヌ
    5぀星のうち1の評䟡

    Refusal to dispatch medication when prescribed and paid for

    I’ve been a patient for a number of years but over the past 12 months their service has become very poor. At the time of writing I’ve been waiting 3 weeks for the to dispatch medication that I have been prescribed by them and that I have paid for. During that time I’ve been repeatedly sent automated email responses and told I need to purchase more and more blood tests at between £60-80 each. I currently spend over £130 per month on their service but I’m unable to get medication sent to me when I order it. There are better providers in this increasingly competitive market.

    2025幎4月22日
    自発的なレビュヌ
    Optimale ロゎ

    Optimale からの回答

    Hi Steven, thank you for the review and apologies for the inconvenience around medication dispatch. We have a strict policy on up to date tests to ensure patient safety, but I know this can sometimes cause a lot of frustration. I know that Scott had a chat with you last week and hopefully in future we can ensure prompt delivery of medications based on your external testing.

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