Optimum Nutrition レビュー 

This website is no longer trustworthy after their November update. They don’t ship products anymore! I ordered six items 29 days ago and haven’t received anything. On the Shop app, my order keeps switching between “in transit” and “preparing for shipment.” I’ve tried contacting them multiple times, but they never respond.

Order ON261191

I ordered a few products this month of Nov 2025. One of the products was a box containing 12 protein bars. Instead they sent me only one single protein bar. I contacted them to complain and they arranged the new shipment. However, the new shipment contained again just one single bar instead of the box containing 12 bars. I contacted them again to inform about this error on 21st of November, they never replied. I contacted them again on the 26th of November, no reply so far again. Overall, not happy with the service at all.

My first order with this company went well - quick delivery with FedEx. The second order never got shipped. I had to leave several messages and eventually the order was cancelled and refunded (due to a processing error!). I wouldn’t recommend ON. I’ve opted for a more reliable, local company.

My husband has used this for years. But the latest tub of Banana Cream Whey he got, the seal was so sharp and hard to get off, he sliced his finger on it. I emailed you directly, but you didn't even bother to reply.
He will stop buying your products now.
!!!Thanks for your response today......but offering 15% off (of your website) if we choose to buy from you again which is 'whey' dearer than everywhere else is an insult to a cancer survivor who relies on high protein products to rebuild lost muscle after radiation and chemotherapy. It certainly feels like you don't care at all. HE WILL NOW BUY A DIFFERENT BRAND TO ELIMINATE RISK OF INJURY. He had spent £700 per year on your products!

24/9/25 Today you sent me some more powder and other freebies, true to your word. THANK YOU SO MUCH FOR BEING VERY GENEROUS. We WILL continue to buy your products because you 'do' care. Thank you also to Abel and Konstantinos who were so polite and helpful even when I believed they would never arrive....you both went ABOVE AND BEYOND.

Took my money, no evidence of my order either on my profile on their website, or emails. Customer service number doesnt work. Raised two tickets on their website, with no email confirmation or response. I'm going to have to try to get my money back from the credit card company. They are a ghost company DO NOT BUY FROM THEM.

Great company with high quality sport and fitness supplements.
Highly recommend.

They delivered the wrong product and refuse to refund my money with excuses that are ridiculous.

Ive tried 2 products. The gold standard chocolate whey is delicious,better than most milkshakes .I also recently tried platinum pre workout.It has a smooth increase in alertness from the caffeine but the other ingredients really give you focus.I took a clean and press from 56kg to 60kg in a matter of days.

All I could taste was sweetener!!!!!!! it made me feel quite sick The Gold Standard 100% plant protein contains sweeteners.
​The French Vanilla version contains: pea protein, rice protein, natural flavorings, thickener (xanthan gum), cinnamon, sweetener (sucralose)

I have been supplementing my Protien intake for years now since getting my health on track. I drink 1-3 shakes a day depending on if iv hit my macros and how hard iv trained. Over the years iv explored various different Whey based protein powders, and tried many flavours for verity! I came across Optimum Nutrition in my local Hollabd and Barret and was impressed with the nutritional content & quality ingredients list. So though I find it o e of the more expensive brands, unfortunately. I thought I'd invest and give it a try. Wasnt disappointed! It mixes so well, more or less dissolves as soon as it hits the water. No nasty lumps, clumps or gritty 'bits' floating on the top. I was also impressed that it wasnt overly coloured as I find thus so off putting. Noting worse then trying to drink something that's bright pink or fluorescent yellow! No nessascery if the taste and texture is right. Smelt great when mixing and most importantl ....taste is amazing!!!!! In fact iv not looked back and now I'll always have a few tubs on the go. Diwndise is, firstly the price, even on sake it's not much of a saving. Also it's very hard to find certain flavours, fir example Banana and French vanilla (as opposed to vanilla ice cream) in smaller serve tubs or pouches.
And last point is they dont seam to sell single serve sample sachets which I think every brand should offer as standard. As its always a risk and sometimes stops the customer buying a different flavour as if your not keen ( happen to me a few times with other brands) your stuck with a powder you cant use and out of pocket! Nice to have yhr option to 'try before you buy' for a few pounds. I'm sure I'd have tried a few more flavours by now and even ventured into the vegan based powders they have. But hesitant to risk it at that cost!
So please if you are so kind to read this, think about launching some sample sachets, and offering all flavours in the smaller size tubs and pouches! I'd love to try more from you. As I ooend this message with, I get a large measure of my daily protien intake through shakes. So its nice to keep verity in there!
If youd like to send je and samples I'd be more then happy to give them a try and feedback what I think!
I know the garentee us that theyll all mix well and taste great, and hit the nutrition content .....but flavour profiles are personal preferences. So you dont know until you try!
Many thanks
Priscilla

Ça fait plusieurs années que je prends la whey optimum gold standart vanilla ice cream chez decathlon sauf que la le lot que jai reçu je trouve la texture de la poudre pas comme d'habitude jai des gros ballonnements et des nausées depuis l'ouverture de ce nouveau je suis degouté à 80euros le pot je sais pas ce quils on mis dedans mais cest pas comme d'habitude elle est indigeste

I ordered 2 large containers of creatine for my son and his friend, it came out to 120$ and never received an email about the order being confirmed. I do not trust this website at all and wouldn’t recommend using it.

Bought their protein shakes from local store and complained to them as the shake wasn't a shake even tho it was in date, The shake was set and wouldn't come out of bottle.
i even sent a video of the item and tried to shake it out.

i opened a ticket and was fobbed off that since not bought from there online shop they would not help even tho they make the item.

TOTAL DISGRACE COULDN'T CARE A BIT.

Quick delivery and great quality products, I will be ordering again. Thanks

Okay two quick points here:
1) The product itself is super nice, and the whole nutritional value is great, even the price is nice, fits the quality, no complains about this fr.
2) The taste of a peanut butter chocolate gainer is just terrible, and I didn;t think it would be this bad when I bought it, so minus 1 star for this one. :(

Unreliable website and customer service. Actually the whole company seems to have a serious lack of professionalism nowadays (have been purchasing ON products for more than 10 years). For example, instead of addressing the serious problem of non-authentic products that have flooded the market and contain potentially hazardous substances, the keep changing the packaging between years and countries making impossible to have reliable ways to check if a product is actually authentic! They even removed the special watermarked seal on the packaging, due to "environmental issues" (but kept their humongous plastic containers!). At this point, this company has unfortunatelly lost any trustworthiness...

I was using ON for the first time and ordered 2 large tubs of protein. The order never arrived and despite being in contact with their customer services repeatedly, was constantly fobbed off, and in the end, completely ignored. That was 2 months ago. I had to file a dispute via PayPal to get a refund.
I will NEVER touch this company ever again. Absolutely appalled by their handling of the issue and lack of response.

Ich muss auch sagen dass die negativen Bewertungen absolut überzogen sind.

Ich nehme Supplements seit Jahren täglich zu mir und treibe regelmäßig Kraftsport.
Ich habe so ziemlich jeden Hersteller getestet (inkl. US Markt etc...) und muss sagen dass ich den Preis, die Qualität, die Lieferzeit und den Geschmack zu 100% mit 5 Sternen bewerten würde. Da gibt`s gar nichts zu kritisieren. Pulver klumpt nicht, Shot`s schmecken super, die Geschmacksrichtungen vielfältig und immer gut.
Meine Bestellungen kamen immer sehr gut verpackt und innerhalb von 4 Werktagen bei mir an. Noch nie ein beschädigtes Gebinde oder eine falsch kommisionierte Sendung erhalten.
Wirklich immer TOP gewesen.
Ich bin jetzt seit 3 Jahren Kunde und werde nicht mehr wechseln, sollte die Qualität und die Preise (viele Rabatt Aktionen) so bleiben.
War vorher lange bei ESN aber die haben die Preise in einem kurzem Zeitraum ja fast verdoppelt! So verliert man Kunden.
Lediglich das Creatin und L-Glutamine von Optimum Nutrition könnte günstiger sein, da ist QLF z.B. wesentlich günstiger und auch einen Tacken besser.

Trotzdem 5 Sterne verdient *****

Bonjour, j’aimerais savoir pourquoi ma commande faite en Suisse va être livrée au Pays-Bas j’attends ma commande depuis deux semaines et j’essaie de vous appeler tous les jours par téléphone. La ligne ne fonctionne pas à chaque fois et par Instagram, pas de réponse également. C’est inadmissible

Never trust regarding refund and returns,i ordered 2 items,from which one item i decided to return straight away soon as i recieved the parcel.
They asked me for the batch number pictures and more of it and product code etc.
Its been 10 days,no response