Optimum Nutrition レビュー 

Ordered my items over a week ago, still no delivery or any update on when this will be. They use Evri for deliveries, shocking service.

I have used optimum nutrition for years and used to get great results from the serious mass and now I don’t use it anymore since they updated their formula in 2020 I really can’t stomach the new formula it tastes so bad and artificial and the old serious mass formula used to taste great now the flavours are horrendous I'm not sure what has happened but I don’t understand why they changed there flavours when they worked so well for years without any problems. If you can remember the old flavours then you know what I mean. I’m very disappointed with why they have done this and now have gone with a different brand until they decide to go back to their original formula I won’t be using it again it’s just not the supplements it used to be.

I placed an order a week ago and the protein bag had a whole and the powder was spilled. I wroteto their customer service and the respone and support i received from Shan was so professional.
I was offered a full refund or a replacement and I've gladly chosen a new bag as a replacement.
Thank you Shan. Thank you ON.
Will return and shop from your website again for sure.

Do not order this powder directly from the website. They lie about the time that it takes to ship. I ordered the extreme milk chocolate on the 13th, i selected 3-5 business days and these guys still have said it's "in transit".

They make decent protein powder I can't lie, it probably is the best bang for your buck so I will give them 1 star for that.

Just got extreme milk chocolate protein and it tastes amazing. However, 4 stars as delivery was really late and customer service wasnt really helpful (but kind!)

Still waiting on my product, was supposed to arrive on Tuesday - still no sign of it.

First time customer, likely to be the final time.

Always loved the double rich chocolate but I ordered the largest size which has gone up a fair amount but in these times it’s understandable.

Once received I was disappointed to see a rip in the bag and a fair amount had fallen out so I emailed their customer service expecting a voucher or a smaller one sent out but was surprised when they offered to send out a new one of the same size and they replied to an emailed with around 30 minutes apologising and getting it sorted straight away. Obviously this was not the fault of optimum nutrition but the carrier but the service was second to none.

Fantastic service from Katie and a very happy customer

Absolutely dreadful customer service and delivery service. The product was meant to be delivered by 16th July and still not delivered. I asked the delivery company they replied we have returned the product back to the sender. Now I am at their portal waiting from day to get hold of them.

Ordered it from Amazon. Pretty good vegan protein.

Received a bad-batch product which was inedible. Provided feedback to customer team and filled in the details to test the batch no. Received patronising customer service and no solution. For such a big brand, that I have enjoyed the product of for a while, it seems weird to lose customers over poor customer service, as is the theme of these other reviews!!

Few months ago ordered gold standard protein milk chocolate flavour. Box was damaged and lost my free protein bars but that's fine. After few weeks of investigation they offered some discount for next purchase which never take place. The bad thing is the taste is not nice and I have reflux after drinking it. I was trying to leave review on their site where there is 1600+ and it's 5 stars average. Only few 4 stars. Haven't seen any less. I wrote review with 2 stars but unfortunately they didn't published. They just deleted. They only show good things and hide the bad ones.

The currie company they use have failed to deliver my order for over a week, their customer service is the worst I have ever experienced, have been nothing but polite but yet have had the phone put down on me several times, I have since bought the products ordered of a different manufacturer and dealing with Optimum Nutrition has been nothing but a waste of time and to date a waste of money, thankfully I have purchased via PayPal so a dispute has been raised through their support

Misleading website.

Homepage banner is offering the strength and size bulk for €79.99, but when attempting to make a purchase price jumps to €95.20.
I was really close to placing an order without noticing the price difference and probably plenty of other customers too. Some might have ordered and paid over €15 extra without knowing.

I contacted customer service via Facebook, it’s been over two weeks and I have yet to receive a response.

Extremely disappointing.

Best sport supplements.
good quality + fast effects
But price is a bit high

Optimum Nutrition manufactures the best sports supplements out there. I really like and find beneficial their mass gainers.

I bought Optimum Mass gainer, The powder leaves half of the cup as a foam and i cant swollow that so half of the powder is wasted each time. I contacted customer service with order number they refused to exchange they said to contact the retailer. The retailer says to contact manufacture just disappointed :(

Was ordering for long time. But last time are worst. Parcel disappeared. Customer service not answering. USELESS! Waist of money. Optimum Nutrition production in UK are FAKE!

Ordered from them for the 1st time. Expected to receive the package within 5 days. It has been nearly a month since ordering and nothing has come. The logistics company has lost the package in transit and Optimum Nutrition were opening an 'investigation' which would take 10 days. Still nothing back from them. I got in contact requesting a refund but they seem to be ignoring me now. What's the point in running an e-commerce business if this is the experience you're giving customers.

Update: ON continued to ignore my emails for a refund so had to go through my bank to raise a dispute. Thankfully Lloyds fronted the loss and paid directly into my account within 1 hour.

Excellent! I love ON. The only problem is that sometimes delivery can be slow, otherwise they're priced fairly and does the job over other brands

Have been a loyal customer for many years. Recently just had two products delivered. First product was glutamine powder, this one had the silver foil seal removed on the inside of the tub and had leaked all over the box and other product. I emailed customer services about this and my worry about how the product could be contaminated. Their response was that it’s normal for the seal to be off! Which is ridiculous because I have never experienced in the last 15years. No refund offered!

The second product was they gold standard whey. I had ordered a chocolate mint flavour, the label said chocolate mint however when I opened the tub up it was a white vanilla powder. Explained this to customer services and they only offered me a refund on this product. In order to get the refund I have to return the product first which isn’t straight forward because it needs to be in a box which I don’t have, need to spend more money to get my money back. The batch number also looks like it’s been tampered with.

The customer service has been so poor and disgraceful for a company of this size, would recommend never using them. I sure won’t be