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5぀星のうち1の評䟡

Couldn’t agree more with the last post. Outdoor Revolution/Blue Diamond claim to make the ‘most innovative and reliable products,’

..absolute poppycock! As stated by many, when you have a fault the... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We have a full Outdoor Revolution set up now, thanks to the help and extensive knowledge provided by Benn. The best camping gear we have ever bought and refuse to use any other brand moving forw... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Just had our 1st trip out in the Movelite T3E driveaway awning and this is one impressive bit of kit! Easy to erect, highly functional and everything looks to be of top-quality construction. Further... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Just a quick note to say what amazing customer service was provided, especially by Chris Smith. We'd managed to lose our camping portable toilet cap, but Chris went way and above finding us a replacem... もっず芋る

䌁業が回答したした

䌁業情報

  1. オヌニング提䟛業者
  2. キャンプ甚品店
  3. 化孊品補造業者
  4. 垃地補品メヌカヌ
  5. 織物卞売業者

圓該䌁業による蚘述

Outdoor Revolution has created the ultimate, most innovative and reliable products, to ensure the very best experience of the great outdoors. Established in 2001, Outdoor Revolution is the pioneering brand of the lightweight caravan and motorhome awni...


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3.8

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TrustScore 5段階評䟡の4

196件のレビュヌ

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5぀星のうち1の評䟡

Couldn’t agree more with the last post

Couldn’t agree more with the last post. Outdoor Revolution/Blue Diamond claim to make the ‘most innovative and reliable products,’

..absolute poppycock! As stated by many, when you have a fault the customer service and communication are non existent. Strongly advise to shop elsewhere!

Following the reply: couple of important points for those considering an OR/BD product - 1. The sofa lasted 1 day and discussions started that day and 2. Your communication has been none existent barring this reply!

2026幎2月13日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Andrew, we do understand your disappointment that the Sofa you have has been discontinued and spares are now out of stock. However it has also been noted that you were out of warranty also.
Apologies that we couldn't assist here further.

5぀星のうち1の評䟡

I've had nothing but issues with an


I've had nothing but issues with an awning from Outdoor Revolution since the first time I put it up.

The issue has been dismissed everytime even though issue can clearly be seen in footage that was sent over by myself and their inspection team, but they fail to acknowldge them.

I would never recommend a manufacturer who clearly cannot identify a fault with their own product and treat their customers so appaulingly.

And the worse part is that they will do everything through a middle man (i.e. no direct contact).

Whatmore, this company has 4 star average reviews with a very large proportion of those being 1 star, starting to see how this may be misleading. I suspect if you have no issues, then you're probably quite happy, but if you happen to need to contact customer service with an issue, good luck.

I feel utterly cheated with an expensive inferior product.

Response 1:
Then I suggest not ignoring customer requests to contact them directly to discuss the matter further and stop hiding behind the email firewall you guys seem to have implemented.

This is regarding a "Outdoor Revolution Cayman AIR Drive-Away Awning - LOW" awning with a problematic door.

Response 2:
Yes and they have told me there is nothing more you will do and that your decision is "final", which I completely disagree with. They want nothing more to do with this, I want to speak with the people making the "final" decisions, not the messengers.

Response 3:
The claim that there is 'no issue' with this awning is respectfully challenged. Visual evidence (video) confirms excessive, localized tension at the specific door corner, even when the unit is pitched in ideal conditions.

This particular door has consistently been difficult to operate despite multiple onsite adjustments, while all other doors function correctly. This is not a standard pitching or pegging issue, nor is it a matter of user-setup error. The functional deficiency is exacerbated significantly when deployed on typical campsite grounds. This is indicative of an inherent design or manufacturing flaw that introduces unnecessary, high tension into a critical stress point.

While I acknowledge the constraints of the current warranty process following product purchase, it is disappointing that the objective and documented evidence of a clear product deficiency is being dismissed.

2025幎12月15日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Customer.
As you can see from our responses, these come directly from our Customer Service team as we always try to follow through all comments whether they are positive or negative.
Unlike other businesses, we don't use AI or similar to respond; nor do we pay Trustpilot to pull reviews in for us. We have tried to keep all reviews as natural as possible, just like our responses!
Without any details on your case here, I'm afraid we can't assist further though!

Edit.
As like most businesses, we do prefer an email chain as this can be used in reference.
We have spoken to your retailer who is dealing directly with your case! We are assisting them in all matters.

Edit 2.
As you are entitled to your review, I will leave this last edit here to retain professionalism on both sides.
Your awning was fully inspected and the issues you highlighted, our inspection team could not find and experienced none of the issues you mention.
We inspected the awning even after assuring you that this was more than likely a little bit of "pitching practice" and provided an intricate guide to assist here further too.
We have relayed all information to your retailer directly and promptly as per standard business practices and are still willing to communicate, however we would always prefer to do so via email.
We made the decision based on hands on inspection and observations, your awning is sound. Again this information has been relayed to your retailer with whom you have a fiscal contract with.
We are happy to send the awning directly back to you, knowing it is in good stead; or direct to your retailer. Whichever you prefer.
Thank you for your time you've taken to communicate with us, albeit through a more unusual channel and hope that these clear responses help to reassure you.

Chris.
Customer Service Manager.

5぀星のうち1の評䟡

Poor customer service, not interested in faulty products

Bought an outdoor revolution camping (low wattage kettle).
The ketttle was faulty and leaked around the clear plastic windows let into the stainless steel body of the kettle. It then drizzles water onto the baseplate potentially creating an electric shock hazard.

The kettle leaked from day one of use, but we had purchased it 6 months prior as part of kitting out our van build. In that 6 months the retailer had gone out of business, so we couldn't get a refund or replacement from them.

No problem we thought, the item is clearly faulty, and clearly virtually unused, and we have proof of purchasing the item within a reasonable warranty period c. 6 months.

Outdoor revolution as manufacturer / distributor were completely uninterested and refused to provide a replacement, or any kind of manufacturer warranty.

I would never buy anything labeled outdoor revolution again.

They also import LPG stoves, be aware the stove is designed to operate direct from a cylinder, without a regulator. The fitting on the stove is common in Australia and New Zealand, and you can buy a hose for it in pretty much any camping shop, but OR can't / won't supply one to you in UK. You'll be stuck with a puny 6" long hose that only connects to disposable cannisters.

Having read other peoples reviews, I now await OR's stock response that I or my wife were rude or brusque, or wouldn't accept any advice etc, etc.
Funny how all the folks who have a problem with the quality of ORs customer support get gaslit by them the same way.

2025幎11月3日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi, unfortunately as the retailer that you purchased the product through had gone out of business we cannot offer a direct refund as requested.
If you are after a replacement, we can assist here!
Please just contact our customer service department and we'll be happy to assist.

5぀星のうち3の評䟡

Luftschlauch nach 3 Jahren auch undicht!

Luftschlauch an der Schweißnaht undicht nach 3 Jahren! Service gut!

Der Luft-Schlauch ging ebenfalls nach 3 Jahren an der Schweißnaht auf. Urlaub deshalb vorzeitig beendet. Nicht schön mit 2 Kindern im Regen!
Der Hersteller hat mir aber einen kostenlosen Ersatzschlauch zugesendet dafÃŒr gibt es 3 Sterne.
Also Service und Kommunikation sind gut!
Der Einbau dauert locker 3 Stunden und macht leider auch keinen Spaß! Bin mal gespannt wie lange es nun wieder hÀlt.
Nach 3 Jahren sollte so was eigentlich nicht passieren.

Update folgt!

2025幎10月16日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Christina,
Apologies for the delay in reply. However we do advise our retailers to inform customers about our warranty details and include these details on our website. We cannot be held responsible for any lack of details that your specific retailer failed to mention.
In this case we even reduced the cost of shipping for you which you failed to mention in your review.

5぀星のうち5の評䟡

Excellent customer service

Excellent customer service, quick replies and helped me throughout my minor issue. Seems like the only thing better than an Outdoor Revolution tent is their customer service.

2025幎10月15日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Paul,
Thank you for your excellent review! We do try to assist with any issue, even minor ones!

5぀星のうち1の評䟡

Der Hersteller hÀlt sein Garantieversprechen nicht ein !

Ich habe von diesem Hersteller ein Luftvorzelt fÃŒr Wohnwagen gekauft. Laut Verkaufsanzeige gibt der Hersteller eine lebenslange Garantie auf den Luftrahmen. Erst wurde das Überdruckventil undicht, laut Hersteller sollte ich das Ventil ausbauen und wieder einbauen, dann sollte der Fehler behoben sein. Das funktionierte aber nicht, da der Ventilsitz eingeklebt ist und dort die Luft ausweicht. Beim letzten Urlaub ist auch noch eine Schweißnaht vom Luftrahmen eingerissen, jetzt ist das Vorzelt nicht mehr zu gebrauchen. Auf Nachfrage nach der Garantie redete sich der Hersteller damit heraus, ich hÀtte mich registrieren mÃŒssen um eine lebenslange Garantie auf den Luftrahmen zu erhalten. Beim Kauf des Vorzeltes wurde ich ÃŒber eine Registrierung nicht informiert. Jetzt hat das Zelt nur noch Schrottwert, es ist nicht mehr nutzbar. Das Vorzelt habe ich vor 3 Jahren bei Reimo Shop fÃŒr 1299 Euro gekauft. Der Shop hat fÃŒr die Garantie keine Verantwortung.

2025幎9月29日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Peter,
I'm sorry you've been having issues, however in every tent and awning is a slip which informs you to register the product for the warranty. This is to assist us with a clear record of your details which in turn stops the warranty from being transferred and/or used with any duplicity.
This information is also available on our website too.
Whilst we do inform ALL our retailers and suppliers of the warranty and its terms, we cannot enforce them to highlight it.

5぀星のうち5の評䟡

Customer service above & beyond

We have a Movilite T3 Air awning and we had problems putting it up. Having spoken to Chris in customer services he offered to test it and did so and it turned out to be user error (us) he then sent me a short video with some tips on how best to blow the awning up. His patience and kindness was above and beyond our expectations. Thank you

2025幎9月26日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Jackie,
No problem, your Movelite was in stunning condition and well looked after which made our job much easier! I hope with the instructions this sets you on a path to comfortable holidays!
Chris.

5぀星のうち5の評䟡

great service and brilliant product

Bought the outdoor revolution rock and roll.king size self inflating mattress which I have to day is one of the most comfortable nights sleep I have had whilst out camping doing my night fishing. I recently mis placed the end stopper for the mattress and counted blue Diamond for a replacement, quick to reply and prompt dispatch, overall a great service thank you

2025幎9月16日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Mike,
Our pleasure! We KNOW that a comfortable nights sleep is probably one of the top priorities for every camper!

5぀星のうち5の評䟡

Great Products and Customer Service

We have a number of products from here and they are superb quality. The pop up wind breaks are amazing and withstand severe winds, they don’t even move if erected properly. There Customer Service is exemplary. I highly recommend the Company and products.

2025幎9月12日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Gillian,
Thank you for the fantastic review! Our Pronto windbreak range are still the original and the best! Nice to get a confirmation!
And thank you for your kind words! We do try our best, always!

5぀星のうち5の評䟡

Fantastic customer service

We love our OR driveway awning, but one small rubber pole fastener broke on its first use (due to my mistake). More than a year later, I have contacted them to try to order a replacement piece, plus some spares as they proved a bit delicate. I said I knew it was out of warranty, and said I was asking for info to order and pay for spares, but after a bit of back-and-forth trying to communicate what the broken piece actually was, they FedExed several replacements to me, free of charge! Probably not a big expense on their end, but that kind of customer service is sorely lacking elsewhere these days and goes a long way to make me return to them in the future and sing their praises from the rooftops!

2025幎7月27日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Matt,
Thank you for the glowing review! As an expense, every little bit actually costs us more than people realise!
A small spare fastener does cost in value, shipping, resource and time!
But knowing that you're now able to fully enjoy your holidays over a "small" piece, priceless.

5぀星のうち1の評䟡

Absolutely terrible experience

Absolutely terrible experience, bought an item via the Mountain Warehouse site but when the item was wrong item delivered then got told they had to email Outdoor Revolution as it came from them they didnt have a telephone number.
Outdoor Revolution not interested at all in resolving this, has been going on for 2 weeks now.

2025幎8月11日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Debbie,
I'm really sorry you've had issues with one of our retailers. I have tried to locate your original claim but cannot do so with the details provided here.
As is standard policy with any retailer throughout the U.K. any claims do have to go through them as per the consumer rights act and they will act upon the claim on your behalf.
We do work closely with all our retailers to the best of our ability, however if they have handled your case poorly, please do reach out to them.
I will regardless pass on your comments direct to the retailer and for future reference our phone number is clearly on our website under the "contact us" tab.

5぀星のうち4の評䟡

Great tent and service

My Movilite T2 driveaway air awning - which I purchased in 2019 - started deflating slowly when blown up. It would become soft after 24 hours and require re-inflating. I contacted the firm and they were very helpful. They send me a new bladder. Bearing in mind I reside in France - the bladder was sent and it arrived at the stated day/time - which I thought was exceptional. Very good service and will not hesitate to contact them again if I have any other problem.

2025幎8月4日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Mr Andrews,
Thank you for your positive review! We do try to go above and beyond where we can, where ever you are!

5぀星のうち5の評䟡

Great tent - even better after sales service

We’ve had our Airdale 9 about four years now. And although we’ve always got on ok we did find we were having problems getting the shape of it right
Being a man I didn’t really want to ask anyone but eventually I did reach out to the uk help team. They were absolutely superb - sent diagrams of peg orders and a comprehensive list of dos and dont’s. As I type this I’m sitting in our correctly shaped non flappy tent. The quality of the tent itself is fantastic but the after sales Four years after purchase is first class.
Definitely recommend!

2025幎8月4日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Ewan,

You spoke to Chris...
Chris has years of his own camping experience, plus he worked retail in a popular outdoor camping shop with almost thousands of tents and awnings to go through over his years there!
We're lucky to have his wealth of experience and information!
Thank you for your positive review and I'll pass on the message of successful pitch to Chris.

5぀星のうち5の評䟡

Problem - No Problem

Had an unexpected issue with a pole so wrote to Outdoor revolution and explained what had happened. Have to say I received exemplary customer service support, very understanding and very helpful, cant fault them, excellent product and superb aftersales.

2025幎7月28日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Steve,
Thank you for your kind words! And we're more than happy to help!

5぀星のうち5の評䟡

I have one of their air tents and I had


I have one of their air tents and I had a problem with the connection on the pump I contacted them and dealt with Chris he sent me a replacement with out charge and I have since purchased the rechargeable pump which is brilliant has I have an injured shoulder what brilliant company to deal with definitely recommend their products and services.

2025幎7月14日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi David!
Our pleasure, glad to be of assistance!

Chris.

5぀星のうち5の評䟡

Astonishing Customer Service

I bought one of these guys awning’s about fifteen years ago years ago. It was great but I hadn’t used it for a while and had lost the instructions.
I wrote to them and almost by return they replied.
Utterly amazing customer service. These guys really look after you.
Simon

2025幎6月25日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Simon,
No problem, it's really nice to see that the Nomad is still going strong for you!
Keep up with the maintenance and care and you may still get a good few years out of it!

Chris.

5぀星のうち1の評䟡

The cathrine bott is useless ,can’t


The cathrine bott is useless ,can’t actually speak to anyone, unless I offer my email address. Don’t see you need my email to talk to me. I want a tuber that 5 nearest distributors don’t stock. Meanwhile my awning is collapsing

2025幎6月24日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Gary,
Unfortunately if you are wanting a spare tube, we'd normally have to organise this through our customer service email cs@blue-diamond-products.co.uk.
And Catherine is new, she's still just learning. Sorry about that! Give her some time!

5぀星のうち5の評䟡

I contacted Customer services due to a
faulty pressure gauge

I contacted Customer services due to a faulty pressure gauge for the hand pump supplied with my new awning and even though we are using our awning a hundred and fifty miles away from our home Chris had the part sent to our caravan site immediately. Excellent service.

2025幎6月20日
自発的なレビュヌ
Outdoor Revolution ロゎ

Outdoor Revolution からの回答

Hi Mr Webber,

No problem at all! More than happy to help!

Chris.

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