Pack and Send at Castle Hill NSW could not have been more helpful. They arranged speedy pick-up, very secure packaging for delicate audio equipment and delivery without issue. The packaging Pack and... ãã£ãšèŠã
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I used Pack & Send to get an art deco mirror packed ready for the plane back to the UK. Fragile, odd shaped, old and one of a kind I'd explored various ways and other companies who were either way ov... ãã£ãšèŠã
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PACK & SEND is Australiaâs most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision â from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether itâs a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery â we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. Thatâs logistics, done the right way.PACK & SEND is Australiaâs most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents â supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives â from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. Thatâs logistics, done the right way â only at PACK & SEND.
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- 1300 668 000
- customerservice@packsend.com.au
- www.packsend.com.au
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Took 3 days then refund
Took 3 days to find out they could not pick up the parcel and had no way of contacting the courier. This was from the Hills in Sydney to Melbourne Suburbs.
Customer Service Manager was passive aggressive, talked over me and kept pointing out I was using their budget service. Told repeatedly about their internal business process instead of actually resolving the issue, which was I needed some sort of time bound pick up window after 3 days of waiting for a no show courier.
Refund issued. Will not use again.
2026幎9æ2æ¥
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PACK & SEND Australia ããã®åç
We understand you remain dissatisfied with the experience. For clarity, our team had been liaising with the carrier regarding the collection, and we explained that carrier collections operate within service windows rather than guaranteed timeframes. We also offered an alternative Express service, which was declined as it could not provide a specific collection time.
Online Self Service is a budget, DIY service, and the booking information advises that carrier collections can take additional time. While we cannot control individual driver schedules, we did provide the available options, and the booking was ultimately fully refunded.
We appreciate the delay was frustrating.
Delivery time was very slow
Delivery time was very slow, tracking showed item sitting depot in Melbourne for 5 business days before departure, tracking wasnât updated to show arrival in Adelaide and eventually was delivered 3 business days after arrival in Adelaide. Communication was poor in response to emails and phone calls. On the positive side, price was very goodâŠ..so if your pockets arenât very full and youâre not in a rush, go for it
2026幎8æ25æ¥
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PACK & SEND Australia ããã®åç
Thank you for taking the time to share your feedback. We understand how frustrating it would have been to see your shipment sitting in Melbourne for several days, particularly when tracking updates were limited.
Our lower-cost services are intended for shipments where there is some flexibility around delivery time, and transit and tracking updates are managed by the third-party carrier. Weâre sorry that the delays and communication during your shipment left you disappointed.
We do appreciate your positive comments about the pricing, and weâre pleased that this aspect of the service met your expectations.
Great service and very fast delivery!
2026幎8æ27æ¥
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PACK & SEND Australia ããã®åç
Thank you for the great feedback!
We are so glad to hear that you experienced top-notch service and a speedy delivery.
We appreciate your support and look forward to helping you out again next time!
The ordering a courier online was superâŠ
The ordering a courier online was super simple, took a few minutes and then they organised the rest. Issue occurs with the third-party courier who fulfils the request. A week after the pickup should have been completed, I contacted the business waiting for the documents to be picked up to find they had not. I messaged Pack & Send to be told that they had been advised that the documents were not ready. I phoned them up and they looked into it for me and quickly re-organised the pickup and I now have the documents. Although this wasn't the best experience, Pack & Send once contacted jumped on it and had things sorted very quickly, can't fault them for that.
2026幎8æ10æ¥
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PACK & SEND Australia ããã®åç
Thank you for sharing your experience and for being so understanding!
While it is disappointing when third-party delays happen, we are really glad our team was able to step in quickly, get everything sorted, and ensure your documents arrived safely.
We truly appreciate your patience, positive feedback, and support, and we look forward to making your next delivery seamless from start to finish!
TERRIBLE Company
Absolutely terrible Company. DO NOT USE. My package was clearly labeled FRAGILE and GLASS. Yet it was poorly handled and something penetrated the box and smashed the glass, ruining the frame and the valuable piece of memorabilia inside. So much money wasted and the Company refuses to acknowledge anything or even offer a refund.
1 Star only because 0 Stars is not an option.
2026幎8æ20æ¥
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PACK & SEND Australia ããã®åç
Weâre sorry to hear that your item arrived damaged, particularly given the sentimental and monetary value of the memorabilia.
We understand how disappointing it is to receive an item in this condition. Where damage is reported, the matter needs to be reviewed through the applicable claims process before any outcome can be determined.
If this matter remains unresolved, please contact our Customer Service team at customerservice@packsend.com.au or 1300 668 000 (option 2) so we can review the claim and assist further.
Always delivering top professionalâŠ
Always delivering top professional services , parcels never get late delivery and emails and tracking are so satisfying!
2026幎8æ22æ¥
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PACK & SEND Australia ããã®åç
Thank you for taking the time to leave such wonderful feedback!
It is fantastic to hear that you consistently experience reliable deliveries, clear tracking, and responsive communication with us. Keeping things smooth and predictable is always our main goal.
We truly appreciate your ongoing support and look forward to managing your next shipment!
Pack and Send at Castle Hill NSW made pick up, packaging and interstate delivery of fragile good an absolute breeze!
Pack and Send at Castle Hill NSW could not have been more helpful. They arranged speedy pick-up, very secure packaging for delicate audio equipment and delivery without issue. The packaging Pack and Send Castle Hill used was superb and it meant my fragile goods were well received without any damage. Thank you Team Pack and Send Castle Hill!
2026幎8æ21æ¥
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PACK & SEND Australia ããã®åç
Thank you for taking the time to share such detailed and generous feedback!
Shipping delicate, high-value items like audio equipment can definitely feel nerve-wracking, so we are thrilled that the Castle Hill team made the entire process so easy and stress-free for you. Knowing the custom packaging kept everything completely safe in transit is fantastic to hear.
We will be sure to pass your lovely message along to the Castle Hill storeâthey will be delighted. Thank you for your support, and we look forward to helping you out again!
Charged double after delivery but got refund after dispute - be careful
I booked a parcel from Brisbane to Perth through Pack & Send's online service, paid ~$xxx at checkout, and was then hit with an additional $100+ charge two weeks after delivery without any prior notice â effectively doubling the original price.
The surcharge included an "Oversize Surcharge" that does not appear anywhere in Pack & Send's own published Surcharge Schedule, which forms part of their Terms & Conditions. When challenged, they deflected responsibility onto their carrier rather than addressing the contractual issue directly.
After persisting and raising this formally, I received a full refund. However, most customers would not know to push back, and many would simply pay or would not notice at all.
My advice: screenshot your booking details including dimensions and weight before sending, keep your invoice, and read the Surcharge Schedule in their T&Cs carefully. If you are charged something that doesn't appear in that schedule, dispute it.
The service itself got the parcel there â but the post-delivery billing practice needs serious attention.
2026幎8æ5æ¥
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PACK & SEND Australia ããã®åç
We understand why an unexpected charge after delivery would be frustrating, particularly when the original booking price had already been paid.
Additional charges can arise where the shipment is subsequently assessed as requiring a surcharge by the carrier. These charges are not intended to be arbitrary, and where a customer queries a charge, we will review the circumstances and applicable terms.
In this instance, the matter was reviewed and a full refund was provided. Weâre pleased the shipment itself was delivered successfully, and we appreciate your feedback regarding how additional charges are communicated. We will take this feedback into consideration as we continue to improve the customer experience.
If pack and send cancel the pick up
If pack and send cancel the pick up, how do they justify charging the customer a $5 cancellation fee?
2026幎8æ14æ¥
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PACK & SEND Australia ããã®åç
Thank you for your feedback. The cancellation fee applies where an online booking is cancelled because the item does not meet the requirements of our Online Self Service. Our booking process clearly provides customers with the Prohibited Goods information and allows them to check their items before proceeding. In this instance, the decision was made by the applicant to proceed with the booking despite the item being listed as prohibited for Online Self Service. The applicable Terms & Conditions also outline the cancellation fee where a booking needs to be cancelled for this reason. We appreciate that a cancellation fee may be disappointing, however the relevant information and conditions are provided during the booking process before payment is completed.
Great service and price
2026幎7æ22æ¥
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PACK & SEND Australia ããã®åç
Thank you for the review! Short, sweet, and to the pointâwe are glad we delivered on both price and service. We appreciate the support and look forward to helping you out again next time!
They delivered my package fromâŠ
They delivered my package from Australia to the USA in 4 days!! Drop
Off was simple and all of the packaging help was awesome
2026幎7æ30æ¥
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PACK & SEND Australia ããã®åç
Thank you for the fantastic feedback! Getting a package across the globe in just four days is what we love to hear, and we are so glad the team made the drop-off and packaging process effortless for you. We truly appreciate your support and look forward to helping you with your next international shipment!
Absolutely great service
Absolutely great service, I was extremely impressed and I will definitely use and recommend them
2026幎8æ7æ¥
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PACK & SEND Australia ããã®åç
Thank you for the fantastic review! We are so glad to hear we left such a great impression on you. We truly appreciate your support and recommendations, and we look forward to helping you out again next time!
Speedy delivery
After a little bit of confusion regarding the pickup, a Pack & Send Customer Service Rep (Hanna) responded very quicky and got things sorted. Speedy, hassle free delivery
2026幎8æ7æ¥
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PACK & SEND Australia ããã®åç
Thanks, Neville. Weâre glad you appreciated Hannaâs quick assistance and that she was able to get everything back on track. Itâs great to know the rest of your experience was smooth and hassle-free.
Efficient
Efficient, speedy and no fuss. My parcel arrived interstate amazingly quickly. The price was more than reasonable. I would definitely recommend and will use this service again!
2026幎8æ3æ¥
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PACK & SEND Australia ããã®åç
Thanks, Sue. Weâre delighted you had such a smooth experience and felt the service offered great value. We really appreciate your recommendation and look forward to helping you again.
Excellent service
Excellent service reasonable pricing and very good monitoring to ensure delivery in a remote location in the Americas. Highly recommend
2026幎7æ21æ¥
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PACK & SEND Australia ããã®åç
Thanks, Ellen. Weâre delighted you had such a positive experience and appreciated the care taken to keep everything on track. Your recommendation means a lot to us.
Excellent service always
2026幎8æ3æ¥
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PACK & SEND Australia ããã®åç
Thank you so much for the repeat support!
Knowing we deliver consistent, top-tier service time after time means the world to our team. We truly appreciate your business and look forward to helping you again on your next shipment!
The team in Australia were fantastic
The team in Australia were fantastic. I live in New Zealand and was sending a package from Australia to Romania. A difficult process. But they handled everything fantastic and the communication was superb
2026幎7æ21æ¥
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PACK & SEND Australia ããã®åç
Thank you for taking the time to leave such a great review!
Managing an international shipment between three different countries is no small task, so we are thrilled to hear that our Australian team handled the logistics and kept you well-informed throughout the entire process. We really appreciate your trust in us to get the job done, and we look forward to assisting you with any future overseas shipments!
Delivery right on time
Delivery right on time. Very affordable rates. Good customer service. I was a bit reluctant to use their service for sending an expensive item interstate, but now I am glad I used their service.
Highly recommended. 5 ð
2026幎7æ27æ¥
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PACK & SEND Australia ããã®åç
Thank you for putting your trust in us with your shipment!
We completely understand that sending high-value items interstate can be a bit nerve-wracking, so we are thrilled that we could deliver total peace of mind along with great rates and service. We truly appreciate the 5-star rating and look forward to looking after your future deliveries!
Amazing Expereince
The entire process was smooth from easy booking, timely pickup and efficient delivery. Thanks to the entire team
2026幎7æ15æ¥
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PACK & SEND Australia ããã®åç
Thank you for the wonderful feedback!
It is great to know that the whole journey was seamless for you from start to finish. We will be sure to share your thanks with the entire team, and we look forward to helping you out again on your next shipment!
EASY TO USE SERVICE
Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.
2026幎7æ9æ¥
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PACK & SEND Australia ããã®åç
Thank you for taking the time to share your review!
Making the door-to-door process simple and reliable is what we aim for, so it is great to hear that the online setup, tracking, and pricing all hit the mark for you. We appreciate your support and look forward to managing your next shipment!
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