Pactumvastgoed レビュー 

Zeer slechte communicatie en service vanuit Pactum Vastgoed. Inmiddels wachten wij al 3,5 maand op het oplossen van openstaande problemen in de woning. Ondanks meerdere e-mails krijgen we geen of nauwelijks reactie.

Wanneer je vervolgens telefonisch contact probeert op te nemen, lijkt men soms van niets te weten. Ook is het meerdere keren voorgekomen dat wordt gezegd dat je wordt doorverbonden, waarna de verbinding vervolgens wordt verbroken.

Als huurder verwacht je op z’n minst dat meldingen serieus worden opgepakt en dat je hierover normaal en tijdig wordt geïnformeerd. Dat is hier helaas absoluut niet het geval. 3,5 maand wachten en ondertussen genegeerd worden is wat ons betreft onacceptabel.

Ook werd de woning kapot opgeleverd. Ze laten je snel een contract tekenen en dan zijn ze weg. Je komt er dan achter dat er van alles niet klopt en dat willen ze dan op de kosten van de huurder schuiven.
Hopelijk wordt er alsnog snel actie ondernomen, maar op basis van onze ervaring tot nu toe kunnen wij Pactum Vastgoed helaas niet aanraden. Voorkom dat je hier huurt. Doe jezelf een plezier

They are just completely dishonest and try to get every cent they can. They make the experience of living in a new place a continuous fight for everything. In my case they gave me the house completely dirty (previous tenants must have been animals) and then tried to make me pay because the house was not perfectly clean at the termination of the contract. They also sent me an invoice and a reminder of a payment for the month after the contract was over... I am pretty sure it was a mistake but it clearly leaves the impression along with everything else that they always try to get more than they should.

**Over a year later, the dryer is still broken.**

My experience with Pactum Vastgoed has been extremely disappointing, not because appliances can't fail, but because of how they handle maintenance requests.

Over a year ago, I reported that the dryer in my apartment wasn't working. The problem was simple: it would start, run for a few minutes, stop, and incorrectly display a message saying the water reservoir was full, even though it had already been emptied. Before reporting it, I had already cleaned the filter, emptied the reservoir, and checked everything a tenant reasonably could.

I first contacted Pactum by email, only to be told to submit the request through their tenant portal. After taking the time to do that, I then had to explain the exact same problem all over again to their appliance contractor before a technician could be scheduled.

The technician visited twice.

On both occasions, he briefly tested the dryer, declared it repaired, and left. Within minutes of him leaving, the dryer failed again with exactly the same problem.

What followed was weeks of unnecessary back-and-forth. I made phone calls, sent emails, visited the contractor in person, and even recorded videos demonstrating the fault because simply explaining the issue apparently wasn't enough.

Despite all of that effort, the dryer was **never repaired**.

Recently, more than a year after my original report, Pactum emailed tenants asking if there were any outstanding maintenance issues. I reminded them that the dryer had **never** been fixed.

Their response? Submit a **new** maintenance request through the tenant portal, include photos, and explain the problem again.

That response perfectly summarizes my experience.

Pactum repeatedly tells tenants to use the portal because it supposedly makes maintenance more efficient. In reality, I found myself explaining the same issue over and over again to different people, rewriting the same information, providing the same evidence, and effectively managing the repair process myself.

The most frustrating part is that, after **more than a year**, countless emails, multiple repair appointments, videos, phone calls, and hours of my own time, **the dryer is still broken**.

A broken appliance can happen. What shouldn't happen is expecting the tenant to repeatedly do the administrative work while the issue remains unresolved for over a year.

I sincerely hope Pactum Vastgoed improves its communication, follow-up, and accountability, because based on my experience, the maintenance process falls far below what tenants should reasonably expect.

Scam. ANNASTRAAT 8, Delft. The owner and the makelaar of the house I rent they knew there was this huge problem with the house(wooden constructions) but they did not mention it and try to denial. I found out that all the tenants before me, all left this house within a year or soon after, but only we are staying the full 2 years contract. That is because of the drug addict person is living below our bedroom and we for 2 year even with windows open and confirmation by the police and Huurcommissie that they also smelled penetrant cigarettes/ chemical vaping/ weed. So the air in our bedroom was most of the time TOXIC. Till the point that we became ill of the situation and now we are looking to a please to stay where we can finally just breath pure air, for my wife and our two little ones. Once I asked for two extra months to stay to find another place they just send a letter asking for the keys by the end of this month. Inhuman owner and makelaar.

Do not rent a home via this agency, their service is terrible!

We found an apartment via this agency. When we entered, after we signed the contract and left the previous apartment, the house was damaged, multiple rooms had broken glass windows, door handles were falling off from some doors, the kitchen had other issues.
This was back in may! Today, in September, these issues are all still there. The company they are using for repairs took so many appointmet with us, we had to take time off from work, and they never showed up. They kept on telling us that the glasses were ordered, but they arrived broken, that we had to reschedule the appointments, and everytime we were calling for information the office was never answering. So many lies and empty promises!

Worse experience ever! I don`t recommend!

Betaald erg laat we wachten al 5 6 weken voor een betaling die we klus hadden uitgevoerd. Ik raad dat jullie geen zaken met hier ga doen.