Jacob was really great on the phone with me. He was polite and really seemed keen on helping, even though they were by the end of their shift, He never made me feel rushed at all. Both him and Sophie... ãã£ãšèŠã
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This is my second employment contract with Parasol and I couldn't be happier. I've had a few queries since I started 3 weeks ago and each time Hollie has been an absolute superstar! She is quick to r... ãã£ãšèŠã
I called Parasol this morning as I had made a timesheet error and Laura was brilliant in dealing with my problem. Polite and efficient and made it very easy. Also she answered all my questions very... ãã£ãšèŠã
I have been using Parasol group for just over a year and they are always prompt with payment and staff are very knowledgable and helpful. I'd like to call out Prabhjot Kaur on the Payroll team in part... ãã£ãšèŠã
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Serving the agile workforce with Umbrella payroll you can trust. Interested in finding out more? Let's talk!
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840 Ibis Court, WA1 1RL, Warrington, è±åœ
- 01925 645265
- bestadvice@parasolgroup.co.uk
- www.parasolgroup.co.uk
4.7
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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Thank you Jen for resolving my contractual problems
Jen provided great assistance in resolving issues I had regarding my rolling contract. As a result I am now able to continue working for my client.
2026幎10æ1æ¥
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Parasol ããã®åç
We are so happy to hear that Jen was able to resolve the issues with your agreement smoothly. It is wonderful to know you can seamlessly carry on with your work, and we truly appreciate you taking the time to share your positive experience.
Julia was fantastic!
Julia was fantastic, credit to your team. So patient and willing to help every step of the way.
2026幎10æ1æ¥
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Parasol ããã®åç
We are so pleased to hear that you had such a wonderful experience with Julia. It is great to know that you received such patient and dedicated support every step of the way. We truly appreciate your kind feedback!
Holiday / annual leave entitlement query
I had a query with my holiday / annual leave entitlement and Laura from Parasol was able to respond quickly, efficiently and answered all my questions. I was able to find my way to the Parasol Portal and this answered my question. She was very polite and helpful to which I am grateful. Thank you
2026幎10æ1æ¥
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Parasol ããã®åç
We're so pleased to hear about your positive experience with Laura! It's wonderful that you received such quick and efficient assistance, and that all your questions were answered. We're glad our portal was helpful too. Thank you for your kind words!
Excellent service
Excellent service. Jen and Faye both especially helpful with problem solving with a smile!
2026幎10æ1æ¥
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Parasol ããã®åç
We're so glad to hear our team provided excellent service and were helpful with problem-solving. We appreciate you sharing your positive feedback with us.
Always a prompt response and issues resolved.
I always get a prompt response, both by phone or chat, by competent people who are able to understand and resolve my issues. Payments are promt too and fee very reasonable.
2026幎10æ1æ¥
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Parasol ããã®åç
We're so pleased to hear that you consistently receive prompt and competent support, whether by phone or chat. It's wonderful to know our team effectively resolves your issues and that you find our payment process efficient and fees reasonable.
Great dealing with Sy when onboardingâŠ
Great dealing with Sy when onboarding new members of staff. Everything really clear and simple from the off.
2026幎9æ23æ¥
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Parasol ããã®åç
We're delighted to hear that your experience is clear and simple. We truly appreciate your positive feedback!
Fairly straight forward process howeverâŠ
Fairly straight forward process however not able to complete all in one attempt , could not view contract from assignment page link .
2026幎9æ30æ¥
Parasol ããã®åç
We appreciate your feedback regarding the process and the difficulty you encountered viewing the contract. We are actively investigating the issue with the assignment page link to ensure a smoother experience for everyone.
I spoke with an adviser around pension contributions
I spoke with an adviser around my payments and in detail about pension contributions, Alison was very helpful and made a real effort to help me understand more about this process.
2026幎9æ28æ¥
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Parasol ããã®åç
We're so pleased to hear that you found the information clear and received helpful support in understanding the process. We appreciate you sharing your positive experience!
Today Michelle M quickly resolved myâŠ
Today Michelle M quickly resolved my two queries. First one was related to incorrect information that needed to be updated on a new assignment - this was swiftly resolved. Second - related to additional pension contributions where she was able to provide me the info I need to work out how to move forward on Pension contribution.
2026幎9æ28æ¥
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Parasol ããã®åç
We're so glad to hear that we were able to quickly resolve your queries regarding your new assignment and provide the necessary information for your pension contributions. We appreciate you taking the time to share your positive experience with us.
Smooth and helpful onboarding
Really smooth onboarding experience so far. Nicola was friendly, clear and helpful throughout the process, and the portal made everything straightforward to complete. I also appreciated the clear explanations around pay, pension options and next steps. Very good experience so far.
2026幎9æ28æ¥
Parasol ããã®åç
We're so pleased to hear about your positive onboarding experience! It's wonderful to know that Nicola was friendly, clear, and helpful, and that the portal made everything straightforward. We appreciate you highlighting the clear explanations around pay, pension options, and next steps.
Very efficient Service
Very efficient, my query was handled straight away and the information was sent to me within 5 minutes of the request, Thanks Abi R
2026幎9æ28æ¥
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Parasol ããã®åç
We're so glad we could assist you quickly and efficiently! Your positive feedback truly brightens our day. Thank you for sharing your experience.
Good Communication
The Company (Parasol) is communicating with me on an ongoing bases making the process much easier.
2026幎9æ28æ¥
Parasol ããã®åç
We are so pleased to hear that our ongoing communication has made the process much easier for you. Thank you for your kind words!
Michele was very helpful and clear inâŠ
Michele was very helpful and clear in her answers. She went beyond our questions and asked us to phone HMRC with details on what to tell them! Superb customer services.
2026幎9æ28æ¥
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Parasol ããã®åç
We are thrilled to hear that Michelle provided such helpful and clear assistance, going above and beyond to ensure your needs were met. Thank you for sharing your wonderful feedback!
Hassle free umbrella
Have been with Parasol for quite a few years, theyâre generally helpful and responsive, latest example being Hollie who was able to quickly answer my question and provide the information I needed over the online chat.
2026幎9æ25æ¥
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Parasol ããã®åç
We're so pleased to hear about your positive experience and that Hollie was able to quickly answer your question and provide the information you needed. We appreciate you sharing your kind words!
First time contractor
I am just onboarding as a new inside IR35 Contractor with parasol and am extremely happy with the service in general especially from the Pension team namely Prabhjot Kaur who was so quick in responding with illustrations of projected take home for specific rates and contributions, so helpful in guiding me through this complex area of onboarding that I am not well up on at all. So far so excellent!
2026幎9æ25æ¥
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Parasol ããã®åç
We are so pleased to hear about your positive onboarding experience and that our pension team, especially Prabhjot, was so helpful in guiding you through this complex area. It's wonderful to know you're extremely happy with the service!
Fast and friendly service
Fast and friendly service, and always there when I need them. It can sometimes be tricky explaining what the issue is on occasion, but they are always patient and then playback what I've said, then offer up the best course to resolve my problem. Highly recommended to all!
2026幎9æ24æ¥
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Parasol ããã®åç
We're so pleased to hear that you consistently receive fast and friendly service! It's wonderful to know that our team is patient and thorough in understanding your needs to provide the best solutions. Thank you for your high recommendation!
Response time could be quicker butâŠ
Response time could be quicker but Hollie was very helpful and patient. Good service, no real complaints.
2026幎9æ25æ¥
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Parasol ããã®åç
We appreciate your feedback and are glad to hear Hollie provided helpful service. We're always working to improve response times.
Julia was very helpful with my enquiryâŠ
Julia was very helpful with my enquiry and was a pleasure to speak with
2026幎9æ25æ¥
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Parasol ããã®åç
We're so happy Julia was very helpful with your query and a pleasure to speak with. We appreciate you sharing your positive experience.
Pension query
Today I queried a pension matter I wanted to discuss with Parasol and found them super helpful, namely(Laura) from the team. She provided me with all the info I required to move my query forward and found her extremely knowledgeable and polite on the call.
2026幎9æ24æ¥
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Parasol ããã®åç
We're so pleased to hear about your positive experience! It's wonderful to know that you found Laura helpful and she provided you with all the information you needed. We appreciate your kind words about their knowledge and politeness.
The excellent service and speed toâŠ
The excellent service and speed to answer any questions.
2026幎9æ24æ¥
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Parasol ããã®åç
We truly appreciate your kind words about our service and prompt responses. We are very pleased to know we met your expectations.
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