If I could give a rating of zero stars then I think it would be more appropriate. The parcel was returned to me stating the address was incorrect....it wasn't, I got An Post to deliver it within d... ãã£ãšèŠã
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Wish i could leave------ 10 stars In 3 negative Trustipots revievs i left for Parceldirect,they asked me to contact them to sort the issue. I did contact them sevareal times with no response.... ãã£ãšèŠã
I have been dealing with Parcel Direct for 4 years now & have always found them quick, efficient & reliable. Emails & phone calls are always answered promptly & most importantly my packages get picked... ãã£ãšèŠã
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Paid online to ship a package from Ireland to USA. Chose fed ex economy option which matched the an post price. Attempted drop off at local store but the store didn't know how to process the package.... ãã£ãšèŠã
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Welcome to ParcelDirect.ie, the parcel delivery comparison site where you can save up to 80% on your parcel delivery costs. Compare Parcel and Pallet Courier Services from only â¬6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping to Ireland, UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.
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Absolutely terrible experience withâŠ
Absolutely terrible experience with ParcelDirect.ie. They didnât even try to find a solution to the issue or help resolve the problem. I had no information about the collection point and wasnât expecting any moving boxes â this should have been clearly highlighted for pickup collections, but nothing was explained.
This company just wastes customersâ time and money. They canât guarantee anything except taking money from your account. No guaranteed delivery date, no delivery hours, not even reliable pickup or collection point information. What a joke of a business.
The service is absolutely poor, with problems even generating shipping labels. Refunds can take up to 10 working days if youâre lucky enough to get your money back at all. In 2026, when services like ZipPay exist, this is embarrassing.
Even An Post is much cheaper and far more reliable than ParcelDirect.ie.
I have now contacted my solicitor regarding this matter and am preparing for further action through the consumer court process because of the poor handling of this situation under the costumer rights.
Stay away from this company.
2026幎5æ13æ¥
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Parceldirect ããã®åç
Hi,
Weâre very sorry to hear about your experience and apologise for the frustration and inconvenience caused.
We understand your concerns regarding the collection process, communication, and refund timeframe. While we always aim to resolve issues as quickly as possible, refunds cannot be issued instantly through services such as ZipPay or similar providers, as all refunds must be processed through the original payment processor. The payment processor advises that refunds can take up to 10 working days to appear back on the original payment method.
We appreciate your feedback and will use it to improve our communication around collections and delivery expectations going forward.
Kind Regards,
PD Support
Use with caution
Use with caution. Booked and paid for parcel, but it was never collected. Re-booked with a different carrier.
Never received a refund or even a reply from Cust service in spite of numerous emails.
2025幎11æ13æ¥
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Parceldirect ããã®åç
Hi,
Weâre very sorry to hear about your experience and apologise for the missed collection and lack of response.
Can you please send us another email and we will come back with proof of refund.
Kind Regards,
PD Support
Recommendable!
The website and service have been really good so far.
No complications and plenty of operators to choose from.
2026幎4æ20æ¥
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Parceldirect ããã®åç
Hi,
Thank you for your feedback! Weâre glad you found the website easy to use and appreciated the range of options available.
We look forward to assisting you again soon.
Kind Regards,
PD Support
Very easy and quick delivery
Very easy and quick delivery , would def use again
2026幎4æ10æ¥
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Parceldirect ããã®åç
Hi,
Thank you for your feedback! Weâre delighted you found the service quick and easy.
We appreciate your support and hope to serve you again soon.
Kind Regards,
PD Support
Provided excellent service off Mitchel
Provided excellent service off Mitchel, will be back. Delivery went smooth absolutely zero issues.
2026幎4æ16æ¥
Parceldirect ããã®åç
Hi,
Thank you for your great feedback! Weâre delighted to hear everything went smoothly and that you received excellent service from Mitchel.
We appreciate your support and look forward to assisting you again.
Kind Regards,
PD Support
Best parcel company in Ireland
Best parcel company in Ireland ! Helped me deliver a package to a loved one and it was so easy going and really great punctual service , shoutout to the customer service team and the business manager as they were so kind and helpful throughout the process ! Wouldnât recommend a better team or a better company
2026幎3æ23æ¥
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Parceldirect ããã®åç
Hi,
Thank you so much for your amazing feedback! Weâre delighted to hear everything went smoothly and that our team could help throughout.
We truly appreciate your support!
Kind Regards,
PD Support
Iâve used Parceldirect.ie a few timesâŠ
Iâve used Parceldirect.ie a few times and found it easy to use and good value for money. The ability to compare courier prices is really helpful, and most deliveries arrived on time without issues. Customer support could be a bit quicker, but overall a reliable service
2026幎3æ20æ¥
Parceldirect ããã®åç
Hi,
Thank you for your feedback and for using our service multiple times! Weâre glad you find it easy to use and good value.
We appreciate your note on response times and will work on improving this.
Kind Regards,
PD Support
Parceldirect ããã®åç
Hi,
Thank you for your kind feedback! Weâre glad you found our service fast and our team helpful.
Kind Regards,
PD Support
Best couriers in Ireland
Best couriers in Ireland! Placed order over the weekend, collected on Monday and delivered in Canada by Thursday. Needed some help and customer support answered right away
2026幎3æ20æ¥
Parceldirect ããã®åç
Hi,
Thanks so much for your great feedback! Weâre delighted everything went smoothly and our support team could help quickly.
We really appreciate your support.
Kind Regards,
PD Support
Great service
Great service, used many times to ship to Australia. Prices always great and quick responses via email
2026幎3æ4æ¥
Parceldirect ããã®åç
Hi,
Thank you so much for your kind feedback and for choosing our service time and time again!
Weâre delighted to hear that youâve had a great experience shipping to Australia, and that our pricing and email support have met your expectations.
We truly appreciate your continued support and look forward to assisting you again in the future.
Kind Regards,
PD Support
Parceldirect ããã®åç
Hi,
Thank you for your kind words!
Weâre delighted to hear that youâre happy with our prices and support. Your feedback means a lot to us, and weâre always here to help whenever you need us.
We appreciate your support and look forward to assisting you again in the future.
Kind Regards,
PD Support
Customs issue resolved
Was sending a parcel to the U.K for my sonâs birthday and it got stuck in customs. Michael and Rory, the two I dealt with in support, were quick to sort it out. Attentive and helpful service.
2026幎3æ20æ¥
Parceldirect ããã®åç
Hi,
Thank you for your lovely feedback!
Weâre delighted to hear that Michael and Rory were able to assist you promptly and help resolve the customs issue for your sonâs birthday parcel to the UK. Weâll be sure to pass on your kind words to them.
Itâs great to know you found the service attentive and helpful. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
PD Support
Great prices and customer service
Used this service many times before, always really helpful if any issues.
2026幎2æ20æ¥
Parceldirect ããã®åç
Hi,
Thank you for your continued support and for taking the time to leave a review!
Weâre really pleased to hear that youâve had consistently positive experiences with us and that our team has been helpful whenever any issues arise.
We truly appreciate your loyalty and look forward to assisting you again in the future.
Kind Regards,
PD Support
Worst courier service ever
Worst courier service ever. Didnât even pick up parcel for 5 days and telling me every day that itâs due to be picked up today. No time slots allocated for pickup. Sender canât keep waiting whole day for the driver to come and pickup and which they donât even come or call.
2026幎3æ13æ¥
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Parceldirect ããã®åç
Hi,
Weâre very sorry to hear about your experience and sincerely apologise for the repeated delays and lack of communication regarding your parcel collection.
We completely understand how frustrating it is to be asked to wait in without a confirmed time slot, especially when collections are then missed without any update.
Please rest assured that your feedback has been taken on board and will be raised with our courier partners to help prevent this from happening again.
If there is anything further we can assist you with, please donât hesitate to get in touch.
Kind Regards,
PD Support
Terrible service
Terrible service, booked in early February to get courier to pick up birthday items from Dublin to Cork. Time was to be collected 10-5.30pm. Waiting in all day, no show. Contact Parcel Direct and they apologised and said courier will be there next day, again waited in 10-5.30pm. Again no show. Asked for refund on 4 different occasions and I am still waiting, 1 month later. Absolute terrible service, stay away.
2026幎1æ29æ¥
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Parceldirect ããã®åç
Hi,
Weâre very sorry to hear about your experience and completely understand how frustrating this must have been, especially given the importance of your delivery.
Please accept our sincere apologies for the missed collections and the inconvenience caused. This is not the standard we aim to provide.
We can confirm that your refund has now been processed and should be with you shortly. Thank you for your patience while this was resolved.
If there is anything further we can assist you with, please donât hesitate to get in touch.
Kind Regards,
PD Support
Avoid
Avoid. Booked a collection service for collection 3 days ago. Useless service cheap for a reason. They don't do anything. Looking for a refund is prop a waste of time.
2026幎3æ5æ¥
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Parceldirect ããã®åç
Hi,
Weâre sorry to hear about your experience. Your booking has now been refunded, and proof of the refund has been sent to you via email.
All the best,
PD Support
Payment done, no order booked, no refund
Mever buy from this website. It's purely scam. Payment is done but no order confirmation is received, parcel is never collected. I asked fkr a refund, they said yes but never received it. Stupidly, I forgot the fraudsters website and I payed and booked for a 2nd time a parcel. Same thing happened. I requested the bank for a refund in the end.
2026幎1æ5æ¥
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Parceldirect ããã®åç
Hi,
Weâre very sorry to hear about your experience and understand how frustrating this must have been. Please contact our customer support team directly with your booking details so they can review your case and provide clarification regarding your orders and refund status.
All the best,
PD Support
Disgraceful daylight robbery
Disgraceful daylight robbery, took an oder, did not honour it, agreed to cancel and refund and months later no refund. Cowboys
2026幎2æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Parceldirect ããã®åç
Hi,
Weâre very sorry to hear about your experience and apologise for the frustration this situation has caused. Confirmation and proof of your refund have now been sent to you via email.
All the best,
PD Support
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! After a small claims court decree, the owner Stephen, who also owns O suillebhans and Liberty bars will steal your money and not deliver. Book directly with the couriers, these are thieves.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Parceldirect ããã®åç
Hi,
Apologies for this hassle, this has been referred directly to the owner now who has confirmed this has been settled now.
All the best,
PD Support
TERRIBLE EXPERIENCE
I ordered an insured package delivery worth 58,91 euro. I tried dropping it off at two different locations today, but the drop off code simply did not work. I wasted more than two hours of my day and now I need to find another shipping company. AVOID this company at all cost, customer service is also not responsive to my request regarding a refund.
2026幎2æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Parceldirect ããã®åç
Hi,
Thank you for taking the time to share your experience.
Weâre sorry to hear about the difficulties you encountered when attempting to drop off your shipment and understand how frustrating it must have been to visit multiple locations without being able to complete the process. We recognize that your time is valuable, and we regret the inconvenience this situation has caused.
In some cases, drop-off issues can be related to temporary technical factors at specific locations or system timing. Nevertheless, we want every shipment experience to run as smoothly as possible. Regarding your refund request, please note that response times can occasionally vary depending on inquiry volumes, but all requests are reviewed carefully.
We kindly ask that you reach out to our support team again with your shipment details so we can take a closer look at the matter and provide further clarification.
Kind regards,
PD Support
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