Parfitt Cresswell レビュー 

Appalling service. I would give no stars if I could. We are trying to get the original will for my mother in law after her firm merged with Parfitt Cresswell. So far, I have sent over a dozen emails to them with several documents, only to be met with further challenges by their archivist who is the most difficult person I have had the misfortunate to deal with.
There is no empathy, compassion or humanity by him or by the receptionist who fields all the calls, as he refuses, or is incapable of taking phone calls himself.

Do not use this firm, and I pity anyone who's firm has been swallowed by this firm.

On the 15th July paid £950 on account and just received (8th April) a refund of £452.00, which I requested as this firm has charged me £246 (29th July), which I think was setting up the file and then £252.00 (13th December) for 2 emails (which they initiated) asking me if I wanted my money returned unless something is going to happen in the next month.

Had to wait four to five months for my pension details to be released, hence the delay. At no point was I advised by the solicitor that they have a time frame that they operate in. If I had known this in advance I would not have put money on account till I was certain of the timeframe of my case. In essence, I was charged £498.00 for absolutely no work that advanced my divorce.
Use with caution.

AVOID this company at all costs. Absolute scammers.
I enlisted their services in 2022 for a family civil matter, and they charged me approx £5000 initially, did absolutely no work at all, and then pulled out at a critical moment. I lost and got destroyed by the other side because of Parfitt Cresswell's lack of work, and then Parfitt Cresswell pulled out of the case at a critical moment leaving me completely exposed. Not only did they keep the initial £5,000 despite doing nothing, they also aggressively chased me for an extra £1640 and threatened me with bailiffs and court. I disputed that this money was ever owed to them, as they could not produce any documentation relating to what it was for or what work they did for any of the money I had paid other than "Chargeable hours". When I disputed it, they got heavier and sent debt collectors and threatened me with enforcement action and court. AVOID! DO NOT do business with these aggressive and unprofessional thieves. £7500 down the drain, and threats from enforcement officers, yet no work was done at all.

Brilliant. Good communication

Appalling behaviour from Heidi Shearman. She came unannounced to our dementia care home for a meeting that had not been prearranged, with one of our clients. She refused to provide ID and, just as surprisingly, her colleague Andrew Titmus, when contacted for verification, did not see anything wrong in this. She paced around in our reception area while we were finding out whether the client would agree to the meeting, obstructing staff and visitors and eventually had an outburst at the owner of the home who requested her to leave. Looking at other reviews on this site it seems that this company's reputation leaves much to be desired. Needless to say the firm is quite local to us and we shall be sharing our experience with other care home owners and stakeholders as we feel appropriate.

Used to be a good local solicitor in Sutton and Banstead and used by our family for many years
Nowadays following their change of ownership they don’t know their clients and you are just a cash cow to boost their billings
Avoid at all costs

Been using this firm for my ongoing case to end a marriage and it's thusfar a great pleasure working with Anne-Marie as my solicitor from this firm, who's been very professional, patient, informative and understanding of my circumstances and in generally received great service from this firm - would definitely recommend for anyone needing legal advice!

Been with this law firm for over a year where I have been given wrong advice. Raised a complaint internally which wasn’t handled. Thus, raised a complaint with the legal ombudsman and the SRA. It’s an absolute joke that thorough consultation internally wasn’t done to discuss my case in order to give it due care. I feel let down. Even after all of this, I did say I was open for management to give me a call. Nothing so far.
Would advise anyone and everyone considering this firm to take your business elsewhere.