Ordered on 29th September, paid £3.95 delivery which is meant to be 3-5 working days. No response received since initial order, have emailed twice but don’t expect a response due to other review... もっと見る
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I paid extra for express delivery to get balloons on time for my son's birthday, but they never showed up. You can only imagine how disappointed a little boy was. I've contacted customer service seve... もっと見る
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no com... もっと見る
企業が回答しました
Absolutely awful customer service. Items were delayed for weeks and weeks. No reply to any emails following reimbursement of the returned goods postage as I didn’t need the items anymore. Have emails... もっと見る
企業情報
当該企業による記述
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
連絡先
Unit 4, Tallow Way, M44 6RJ, Manchester, 英国
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1.4
ひどい
1736件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 90％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered a 21st Birthday table balloon…
Ordered a 21st Birthday table balloon on the 31st May for a delivery on the 18th June - order never arrived and now my order number is no longer recognised when I try to track my order. I have emailed and asked for a refund but won’t be holding my breath. Wish I’d have read the reviews here before ordering.
2025年7月8日
自発的なレビュー
Party Delights からの回答
Hi Claire.
Thank you for your recent review.
I'm terribly sorry for the delay in shipping your order, we are unfortunately having some technical issues which are causing orders to ship later than normal.
I've had a look at your order and can see that you've spoken with the team and it's now been cancelled and a full refund processed.
Take care,
Party Delights
Easy to use site, poor delivery but kind staff
The website is easy to use with a variety of great options. Unfortunately, experienced issues with items not arriving on time but I emailed the necessary contact and a few days later followed up on their instagram account and the advisor was kind, apologetic and issued a full refund. Which made me more satisfied with the experience.
2025年6月30日
自発的なレビュー
Party Delights からの回答
Hi Jennifer,
Thanks for your review.
We are sincerely sorry that you faced problems with receiving your order on time.
Since the 27th May we have had a banner displayed at the top of our website explaining that we are experiencing technical issues at the moment and as a result, orders are being delayed at being shipped out.
I am, however, glad to know that Natasha, in our Customer Service team, provided you with great, caring service.
Kindest regards
Party Delights
Terrible customer service
Terrible customer service, still waiting for a refund for something I ordered over a month ago, technical issues or not your company is a joke! Hurry up and send my refund . Do not use this company
2025年5月22日
自発的なレビュー
Party Delights からの回答
Hi Karla.
Thank you for your recent review.
I'm terribly sorry that you've had a negative experience with us, please know that your comments have been passed to the customer service manager so this can be reviewed and help us how to improve our service in regards to the timeframe it took for your refund to be processed.
Kind regards
Party Delights Customer Service
Ordered supplies for Sons birthday with…
Ordered supplies for Sons birthday with expected date if 19th June still not arrived.
Contacted customer services to just be told theybare running behind with no update on my specific order.
2025年6月25日
自発的なレビュー
Party Delights からの回答
Hi Michelle,
We are very sorry that you've had a negative experience with us.
You will be aware that a banner has been displayed at the top of our website explaining that we are experiencing technical issues at the moment and as a result, orders are being delayed at being shipped out.
Looking at our email system, I can see you contacted us on the 19th June and received a response within 24 hours.
Our top priority at the moment is resolving the technical issues so customers' orders can be shipped, and once again, we are sincerely sorry for the inconvenience caused.
Kind regards
Party Delights Customer Service
Terrible customer service
Terrible customer service. Order items for delivery on the 16th. Missed arrival date, contacted them on the 18th. No reply as of writing this on the 22nd.
2025年6月18日
自発的なレビュー
Party Delights からの回答
Hi Ryan,
I'm so sorry to hear that you've had a negative experience with us.
I'm afraid we are unable to locate your order based on the information provided.
To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
Kind regards
Party Delights Customer Service
DO NOT ORDER
Ordered ballon box for 18th birthday on 7th June for delivery 20th June . Did not arrive we were left without balloons for an 18th birthday! Absolutely shocking , do not order from here.
2025年6月20日
自発的なレビュー
Party Delights からの回答
Hi Becky,
I'm so sorry to hear that you've had a negative experience with us.
I'm afraid we are unable to locate your order based on the information provided.
To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
Kind regards
Party Delights Customer Service
Terrible I ordered a dress which was…
Terrible I ordered a dress which was dispatched 1st of June have still not received it nonresponse from them either never ever use these people I want a refund asap
2025年6月20日
自発的なレビュー
Party Delights からの回答
Hi Anita,
I'm so sorry to hear that you've had a negative experience with us.
Unfortunately, as explained on our website banner, due to the unexpected technical issue, orders are delayed at being shipped out at the moment.
In regards to your comment about not receiving a response from us I can see the email you sent us on the 19th June was replied to the following day, prompting cancelling and refunding your order as you requested.
We are sincerely sorry that on this occasion we were unable to fulfil your order on time.
Kind regards
Party Delights Customer Service
Not recieved goods i ordered and paid…
Not recieved goods i ordered and paid for been on to bank fraud it`s a scam
2025年6月17日
自発的なレビュー
Party Delights からの回答
Hi Norman,
As a business that has been operating for over 20 years with thousands of customers each year, we are not a scam company.
We are sincerely sorry that you haven't received your order.
You will be aware that a banner has been displayed at the top of our website explaining that we are experiencing technical issues at the moment and as a result, orders are being delayed at being shipped out.
Looking at our email system, I can see you contacted us on the 17th June and received a response within 24 hours explaining this in greater detail.
Our top priority at the moment is resolving the technical issues so customers' orders can be shipped, and once again, we are sincerely sorry for the inconvenience caused.
Kind regards
Party Delights Customer Service
DO NOT ORDER - see Edits in post
SEE ALL EDIT NOTES ASWELL.
Terrible company.
Order placed, dates passed for delivery.
Email sent, expected response time 48hrs and no response.
Order still in the picking stage. Party has now been and gone so basically cost me double and I needed to source elsewhere.
To say this is a company from humble beginnings they 100% are not worth any respect and deserve zero orders!
Additional info 24/06 - it appears like many others my email hasn’t made it through to them. Find this really hard to believe that no emails are making it to them despite so much negative press.
I have mailed them the screen shot as they requested so they can raise it with their internally IT (apparently).
Then requested the refund from them as it still isn’t shipped. (Let’s see if they allow such refund).
I have to be honest the whole “story” stinks.
01/07 - zero response, raised the concern with the bank to refund the money. I think they comment on trustpilot to make out they are helpful and so you can see they are responsive but it is all an act! Truly terrible.
2025年6月4日
自発的なレビュー
Party Delights からの回答
Hi there,
Since the 27th May we have had a banner displayed at the top of our website explaining that we are experiencing technical issues at the moment and as a result, orders are being delayed at being shipped out.
Unfortunately, I cannot seem to find any emails from yourself under the details you have provided.
I have sent you an email to so we can assist with your order further.
Kind regards
Party Delights Customer Service
I placed an order for 2 helium…
I placed an order for 2 helium canisters on the 6th June, my order should have been delivered on Friday 13th June. Nothing has arrived as yet. I have emailed this company and apparently it could take up to 2 days for them to reply. Our 50th Anniversary Party is on the 21st June (this Saturday) and it is too late to get balloons elsewhere. I'm hoping this Company will fulfil their side of this agreement, they have taken my money and should now therefore send me the goods in time for my event....let's see!
2025年6月16日
自発的なレビュー
Party Delights からの回答
Hi Lyn,
Since the 27th May we have had a banner displayed at the top of our website explaining that we are experiencing technical issues at the moment and as a result, orders are being delayed at being shipped out.
The team is doing everything possible to resolve the ongoing issues
In regard to your order, I can see you first contacted us on the 16th June and received a response the following day explaining the above.
As you requested to cancel the order, and this was still in a processing state, the order was cancelled and refunded in full.
We are sincerely sorry that your order couldn't be sent out in time for your Anniversary party, and we do hope you give us another chance in the future.
All the best
Party Delight Customer Service
Order still not dispatched after a week
A week after ordering my items have still not even been dispatched - no communication from them & only found out that they were having dispatch issues by going onto their website to get their contact details.
2025年6月15日
自発的なレビュー
Party Delights からの回答
Hi Rachael,
I'm afraid we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
Kind regards
Party Delights Customer Service
Ordered birthday decorations from…
Ordered birthday decorations from PartyDelights a month ago have not had one communication from them since. No delivery no email nothing. Please please do not order from this company.
2025年5月23日
自発的なレビュー
Party Delights からの回答
Hi Michael.
Thank you for your review.
I'm really sorry to hear you haven't received your order - we'll definitely be able to resolve this for you.
I'm afraid we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
Kind regards,
Party Delights
Order arrived missing a ‘2’ sparkler…
Order arrived missing a ‘2’ sparkler for number 20 for our daughter’s cake and sent a child’s blue single balloon instead of a pack of 40 pink ones which i ordered. Emailed them with no response 4 days later. Won’t be using again, as one thing need for party’s orders is getting the correct items as you make plans based around those!
2025年6月2日
自発的なレビュー
Party Delights からの回答
Hi Jade.
Thank you for your review.
Firstly, I'm so sorry that you've received an incorrect item on your order, please note this will have been a mistake - this is extremely rare but unfortunately, can happen on an occasion but we'll always resolve this for customers.
I've had a look through our emailing system and am unable to see an email from you - I've sent you over an email to the address on your order so we can get this sorted for you.
We look forward to resolving your issues.
Kind regards,
Party Delights.
Avoid this company - they are completely unreliable!
Ordered balloons for a birthday on 30 th of June- they accepted the order and took payment. We received an email a few days later saying they would now be delivered After the birthday. I have emailed customer services and had no response to my request to cancel the order and refund my payment. Additional comments added 6th June 25 - the company did contact me and agree to return the money wasted ( I did have to reorder at additional expense from another company) so while I would not use again- they did in all honesty try to amend their mistakes.
2025年5月30日
自発的なレビュー
Party Delights からの回答
Hi Sue.
Thank you for your recent review.
I'm terribly sorry that you've had a negative experience with us, please know that your comments have been passed to the customer service manager so this can be reviewed and help us how to improve our service.
I am really sorry there was a delay in your order being shipped but I'm pleased to see our customer service team processed the cancellation quickly for you.
Kind regards,
Party Delights.
Still waiting for my refund
Still waiting for my refund. I sent the item back nearly 3 weeks ago. Not had a confirmation and they aren’t answering my emails. No phone number to contact them either.
2025年5月16日
自発的なレビュー
Party Delights からの回答
Hi Lynn.
Thank you for your recent review.
I'm really sorry that you've had a negative experience with us, this is the last thing we'd ever want.
I've had a look at our emailing system and can see that you've emailed our team on the 3rd at 8pm, which is 12 hours ago - we can take up to 48 hours to respond to an email but I can see that someone from customer services has replied to you this morning.
Once we receive the proof of postage we can get your order refunded for you as we haven't received your parcel just yet.
When the returns department receive a return it can take up to 5 working days to process depending on how busy they are - usually it's a lot quicker.
Kind regards,
Party Delights
AVOID
Ordered for next day delivery 5 days later still hasn’t arrived, have sent emails yet no one has got back to me. Very bad customer Service. I had no email stating that the delivery would be late, and I was not contacted within 24 hrs. I was contacted after getting a 3rd party involved and that was after me sending 3/4 emails.
2025年5月30日
自発的なレビュー
Party Delights からの回答
Hi Rachel.
Thank you for your recent review.
Firstly I am so sorry that your order was dispatched late, as mentioned on an email sent to all customers and the big red banner on our home page we've suffered a technical fault which has resulted in orders being shipped later than usual - we appreciate this must be frustrating for customers and our warehouse team are working tirelessly to catch up and get order shipped ASAP.
I can see in our emailing system you emailed us on Saturday night at 9pm - unfortunately, as mentioned on the auto response the customer service team don't cover the weekend but I can see you received a response within 24 hours explaining that your order was in packing and would be shipped next day delivery for you - the delivery charge has also been refunded due to the delay.
Again I can see you replied to that email on the 3rd at 12:22 and our team replied with the returns information on the same day at 16:33.
We appreciate that you needed your order on Sunday and we are terribly sorry that we couldn't get it to you in time. Our tech team have put provisions in place to prevent this sort of technical issue again so that it'll not happen in future.
Take care,
Party Delights.
Very disappointed
Very disappointed with the customer service. We placed a really large order with you for 38 decorations packs, worth over £300 in total and only received 1 pack. We've been trying to get in contact for almost a month now with no reply. We've tried email, social media and a phone number that leads nowhere. Please get back in touch with us to arrange a refund and discuss this further.
2025年5月12日
自発的なレビュー
Party Delights からの回答
Hi Georgia.
Thank you for your recent review.
I'm so sorry that you're missing part of your order, we will definitely get this sorted for you right away!
Just to respond to you regarding the customer service, I've checked our emailing system and we have no emails from you regarding your order. All emails are responded to within 48 hours so I'm unsure if you've emailed the correct email address.
In regards to the phone line we no longer have a phone line which is why you're unable to get through - unfortunately, we're also having issue's with our social media so we're unable to gain access at the moment - we're working closely with META to get this fixed but I just wanted to reassure you that we do want to help and nobody is ignoring you.
I've sent an email over to your email address on the order, I'm hoping that you have access and will receive this email.
If not please email the following email address and the team will be happy to help you with the issues surrounding your order.
Kind regards,
Party Delights.
AVOID!!!!!!
Only giving one star because it won't allow me to give none!
How this company has the nerve to take money from people is beyond me. I'm in the same boat as countless others that have left reviews.
Ordered a costume for world book day, paid for express delivery. Item arrived late. I returned straight away in good faith and was told I would receive a full refund. That was two months ago!
Would never use this company again and if this review saves the money of even one potential customer I'd be happy - go elsewhere!
Party delights - stop trading when you clearly can't fulfill orders, or at least return the money to those that you owe to.
2025年3月1日
自発的なレビュー
Party Delights からの回答
Hi Laura.
Thank you for your review.
I'm really sorry to hear that you had a negative experience with us as this is the last thing we'd ever want!
Unfortunately, around the time of world book day we did have some delays in our warehouse which caused orders to be shipped later than they should have - however, I can confirm returns are being processed.
I'm afraid we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
We'll then be able to investigate this for you and see what's happened with your order.
Kind regards,
Party Delights
Order not received on my nominated day !
Placed and ordered to be delivered on a nominated day which was yesterday the 23rd. Special balloon for my best friends birthday meal.
Never arrived and haven't even received any tracking information to even say it's been sent. Absolute waste of money and ruined the suprise.
When they finally reply I will want a refund, if not then I will be raising a dispute with my bank
Terrible company. Stay clear !!
2025年5月23日
自発的なレビュー
Party Delights からの回答
Hi Ellen.
Thanks for your review.
I'm terribly sorry that your order wasn't shipped in time! There was a technical issue with your order which is why it wasn't shipped.
I can see that you emailed our team on Friday the 23rd at 5:30pm, you then received an immediate auto response explaining you'd receive a reply within 48 hours (excluding the weekend) you then received a reply from our team on Monday the 27th at 12pm apologising for the inconvenience and confirming a full refund was processed.
I'm pleased to see that the team dealt with the quickly and efficiently for you but we are truly sorry that you didn't get to receive the balloon for your best friends birthday meal - we do still hope you all had a lovely time.
Kind regards,
Party Delights
Refund not given and no reply from company - DO NOT USE
I ordered a world book day costume for my son in February and it didn't fit so I returned it. The return was received by Party Delights on 1st March and I have still not had a refund. I have emailed several times, sent messages on Facebook several times and no one is replying to me. Customer services is terrible, will not be ordering from them again.
In reply to Party Delights - i have emailed this information to you numerous times - if you bothered to check your emails you would see this.
Order number is PDR4001438300
Edit 6/6/25 refund has now been received
2025年3月1日
自発的なレビュー
Party Delights からの回答
Hi Jenna.
Thank you for your review.
I'm so sorry to hear that you've had a negative experience with us.
I'm afraid we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
We'll then be able to investigate this for you and see what's happened with your order.
Kind regards,
Party Delights
Edit:
Hi Jenna.
I can assure you we have not received any emails from the email address on your order or we would have replied. Emails are currently within 16 hours and there is unfortunately nothing from you.
I'll send you over an email now so we can get this sorted.
Thank you
Party Delights
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