Ordered on 29th September, paid £3.95 delivery which is meant to be 3-5 working days. No response received since initial order, have emailed twice but donât expect a response due to other review... ãã£ãšèŠã
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I paid extra for express delivery to get balloons on time for my son's birthday, but they never showed up. You can only imagine how disappointed a little boy was. I've contacted customer service seve... ãã£ãšèŠã
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no com... ãã£ãšèŠã
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Absolutely awful customer service. Items were delayed for weeks and weeks. No reply to any emails following reimbursement of the returned goods postage as I didnât need the items anymore. Have emails... ãã£ãšèŠã
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Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
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Unit 4, Tallow Way, M44 6RJ, Manchester, è±åœ
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1.4
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Worse experience ever⊠do not use thisâŠ
Worse experience ever⊠do not use this company. Ordered from them for my sons birthday they said they will deliver with 5 working days got it 5 days after my sons birthday. Returned items back due to not being delivered in the time they have said now they are not giving my refund as I have returned the items back to them with the return email they have sent me Royal Mail
Collected me order from my house and have sent it back to them. I have emailed them to confirm that I have sent this back. These people are money grabbing robbers.. DO NOT USE THEMâŠ. I want my money back as I have sent you your items back
2026幎2æ14æ¥
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Party Delights ããã®åç
Hi.
Thank you for your review.
Firstly, I am terribly sorry for the delays in shipping your order - as mentioned on emails to you we were having some issues with our systems in the warehouse which caused orders to be delayed. These issues are now resolved and we're shipping as normal now.
I've had a look for the email thread and can assure you we have not declined a refund for the return of your items - we've also send a pre paid label for the return as we appreciate the order was late.
We've checked the tracking and the order hasn't been shipped back to us yet which is why the refund hasn't been processed - as mentioned on the emails please send over the proof of postage and we can get your order refunded immediately for you.
We look forward to hearing from you and getting this resolved.
Kind Regards,
Party Delights
Avoid!
Easy to use website. Items were delivered 18 days after order even though they were on a 48 hour delivery rate. 50% of items damaged on arrival. All items look cheap and are poor quality. However Natasha from the customer service team has been amazing and organised my refund quickly and provided great and prompt communication. As the items were so late I managed to get most items from my local supermarket which were better quality and cheaper so I have learnt my lesson!
2026幎2æ10æ¥
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Party Delights ããã®åç
Hi Jennifer.
Thank you for your recent review.
Firstly, we just wanted to express our deepest apologies for your order being delayed - we did have some major issues in the warehouse that caused some delays with orders including yours. We appreciate how frustrating that must have been and we are truly sorry.
To re assure you these issues have now been resolved and we're shipping within our normal time frame now.
I'm really pleased to hear that our customer service team managed to resolve this for you quickly and efficiently - I know they'll appreciate your feedback.
Take care,
Party Delights
AVOID
Avoid â do not waste your money.
My order arrived damaged and with items missing. I emailed multiple times and have been completely ignored. There is no way to speak to an actual person, which is incredibly frustrating when something goes wrong. Terrible customer service and no accountability. This company feels like a complete rip-off.
I see they have replied to this, however I have emailed 16 times and they have still not responded. I stand by my review avoid this company they are absolutely appalling and ruined my birthday plans.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Nita.
Thanks for the review.
I'm really sorry to hear this, we do have a dedicated customer service team that respond to all emails within 48 hours or you can message us on Instagram .
Please send an email here: partyteam@partydelights.co.uk
As you've not supplied any contact information or your order details on the review I'm unable to look into this for you right now but if you'd please get in touch asap then we can look into your order and get replacements shipped out for you.
We look forward to hearing from you.
Kind regards,
Party Delights
I have tried to contact you 4 times
I have tried to contact you 4 times! 3 times through your website, & once through Instagram and not ONE reply! I placed my order on January 20th & have not heard a thing! Now my daughterâs birthday has been and gone. I have ordered from this company every year for my daughterâs birthday & never had a problem. I will never use you again and I want a refund!
2026幎2æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Sophie.
Thank you for your review.
I'm really sorry to hear you've had a negative experience with us, this is the last thing we'd want.
I've had a look in our emailing system and am unable to see an email from you - please send us an email over to the following email address: partyteam@partydelights.co.uk
Someone will then respond within 48 hours to get this resolved for you.
Once again I'm terribly sorry for any inconvenience caused and rest assured we'll get this resolved for you.
Kind regards,
Party Delights
Don't order
I wish (yet again) that I had read these reviews before ordering. My items have not arrived and they have not responded to 3 messages I have sent. Very disappointed in lack of any customer service and lack of information on potential deliveries. Don't bother ordering from them, I think they must be another foreign company hiding behind a fake British website. **UPDATE** Order received yesterday 4th Feb (delivery was promised for 28th Jan), with despatch date of 30th. I have still not received any response whatsoever, their customer service is NIL. *SECOND UPDATE 24th Feb* They have asked me to respond to their reply - I am not sure if this is even possible. So I will email again. I have returned the goods but no refund has been received. THIRD UPDATE - goodness me this is boring. I have asked them how to respond on this website - not sure if this is even possible - and guess what? NOTHING. DO NOT BUY.
2026幎1æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi.
Thank you for your recent review.
I'm really sorry that your order was delayed - we did have some delays in our warehouse at the beginning of February that effected most orders - this has now been resolved and we're shipping as normal.
I can assure you we are a UK based company and all items are shipping from within the UK.
I'm unable to see any order information for you so I cannot have a look into the emails for you however, we do have a dedicated customer service team that respond to all emails within 48 hours.
I've requested order information from you via this review so we can look into this for you.
Kind regards,
Party Delights
Terrible company-
Terrible company- really wouldnât bother shopping here.
I placed an order PDR4001568230 on Monday at 1.55pm and paid for express delivery so according to their website my order should have arrived by Wednesday 19th at the latest.
Nothing by the end of Wednesday so messaged on Instagram and was told my order was shipped that day - which was funny seeing as a placed it Monday and paid extra for express?
A job was raised for DPD but thereâs been no updates since, that they have received the parcel and no updates on any movement.
The party is tomorrow so if the order doesnât arrive today I want a full refund including my shipping - because you clearly havenât delivered what was expected.
DONâT OFFER A SERVICE IF YOU CANT PROVIDE IT.
2025幎11æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Andrea.
Thanks for the review.
I'm so sorry that you've had a negative experience with us at Party Delights, this is the last thing we'd want.
I've had a look at your order and can see that there was a delay on shipping this out, I am truly sorry for the inconvenience that this has caused you.
I can see that you emailed our customer service team who replied to all emails within 24 hours and have offered the order to be returned at our cost due to the delay.
I can confirm a full postage refund has been processed for you as well as the order did arrive 3 days late and again we are so sorry for this and the inconvenience caused.
I've sent you over an email with the pre paid label to return the order back to us for a full refund free of charge.
Please note all delays are now resolved and orders are shipping at our normal rate.
Kind regards,
Party Delights.
How I wish Iâd read the reviews!
How I wish Iâd read the reviews!
I ordered a Halloween costume for my granddaughter. It did arrive, but the witchâs broom, pictured in the ad was missing and the hat cannot be worn- it has a wire, supposedly to make the brim stand out, but this is so flimsy it doesnât work.
Iâm thoroughly dissatisfied with my purchase, paying almost £20, and will never use this company again.
I read a review that said this firm has gone out of business- obviously thatâs not correct as they are still tradingâŠ
2025幎10æ24æ¥
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Party Delights ããã®åç
Hi Janet.
Thanks for the review.
I'm terribly sorry that you're unhappy with the costume that you have ordered.
I can confirm we state clearly on the listing what is included in the outfit you purchased and this is: Dress & Hat
Therefore the broom isn't included and we state this clearly on the listing.
I'm really sorry there's issues with the hat though - I've sent you over an email so we can look into this for you and get it resolved.
All the best,
Party Delights
No delivery, no phone number and annoyed customer!
Ordered outfits for Halloween on the 8th October. Got a tracking link the next day that didnât work but didnât think much of it as it was only a day after order. Then later on 9th got an email saying order has been shipped and the expected delivery was 16th October. Now on 21st and kids party is 23rd and still no delivery. No phone number to call them. Order number not recognised on website. And still the tracking link doesnât work. Seems from all the reviews Iâve read this is either a scam or a terrible company to deal with.
2025幎10æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Craig.
Thank you for your review.
I'm really sorry that your order didn't arrive with you in time, I've had a look and it was shipped out on the 10th for you but unfortunately, looking at the Royal Mail tracking number it has been lost.
Unfortunately, we don't have a phoneline anymore which is why you're unable to call us but we do have a contact form and email address on the website to contact us.
I've sent you across an email to confirm that a claim has been processed via Royal Mail and a full refund on your order has been processed.
I apologize for the inconvenience that this has caused you.
Kind regards,
Party Delights
Scam company
I ordered from this website on the 5th of October, with an estimated delivery date of the 13th. I have yet to receive any tracking details and the website was down last week, when I tried to investigate further. No replies to any emails. This is obviously a scam website, so I will be taking this further with my bank. Would anyone from the company like to reply to all your dissatisfied customers?! DO NOT buy from this company!
Update from this company today stating that emails were sent, confirming that they couldn't deliver to Northern Ireland but this is categorically false. NO email was ever received! I did however receive a full refund, but again this was not communicated through email.
2025幎10æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Laura.
Thanks for your review.
I'm terribly sorry that you've had a negative experience with us, this is the last thing we'd ever want.
I can assure you we're not a scam website - I can see that our team replied to your email within 24 hours explaining that unfortunately, due to an issue with our couriers we're unable to dispatch your order to your location in Ireland.
A full refund was processed for you and another email confirming this.
We are really sorry that we were unable to ship your order for you and for the inconvenience this may have caused.
All the best,
Party Delights
Ordered from here on the 9th ofâŠ
Ordered from here on the 9th of October. Haven't received anything. It has taken the money from my account. Now can't get on the website and emails are now bouncing back. No answer on the number. Will be contacting my bank regarding this. Shocking treatment.
2025幎10æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Carolann.
Thank you for your review
Unfortunately, we did have some technical issues that resulted in the website being offline for a week - we appreciated this will have worried customers but all orders taken before it went offline were shipped as normal.
Looking at your order it seems that the order was lost in Royal Mail system, I'm pleased to see that the customer service team resolved this for you and a full refund was processed.
Once again we apologize for the inconvenience that this caused.
Kind regards,
Party Delights
Ordered on 3rd October
Ordered on 3rd October. Dispatch email send on 4th October with an estimate of the 6th for delivery.
We still have nothing, the tracking link doesnât work, the website has disappeared, and I canât message them via any social channels.
Order PDR4001552965 if anyone from the company wants to reply!
2025幎10æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Emma.
Thank you for your review
Unfortunately, we did have some technical issues that resulted in the website being offline for a week - we appreciated this will have worried customers but all orders taken before it went offline were shipped as normal.
I'm really sorry that your order got lost in the post but I'm pleased to see that our team dealt with this quickly for you and that a full refund was processed.
All the best,
Party Delights
Placed an order on 6th of Oct halloweenâŠ
Placed an order on 6th of Oct halloween costume have not received tracking number not replying to emails now site seems to be removed looks like a scam now child no halloween costume
2025幎10æ6æ¥
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Further to my original review theâŠ
Further to my original review the company have responded and said I emailed them to a NO REPLY email. This is incorrect and I actually sent them a screenshot of my original email and the email address it was sent to (which was the correct email and one they corresponded with me on). I ended up sending the dress back and was never email a QR code like they said. Not worth the hassle ordering from this company.
2025幎9æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Jessica.
Thanks for the email.
The order confirmation email that you replied to is a NO REPLY email which is clearly stated on the email - it's an automated system that sends these out so we cannot see any replies.
We don't email QR codes out I'm afraid from returns - we have a link you follow on Royal Mail to download a label. This link is also very visible on the website return page to help customers with returns.
I am sorry you have had a negative experience with us and please rest assured we have taken your feedback on board.
Kind regards,
Party Delights
No Refund - No Website!!
Sent an item back for a refund as it didn't fit, have gone on to the website today to try and find a way to contact them and the website is no longer active?!
Please refund my order ASAP this is absolutely unacceptable! PDR4001553898
2025幎10æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Adele.
Thanks for your review.
I'm really sorry about this inconvenience that has been caused with the website being down, we're having some technical issues at the moment which is why the website is down.
IT are working on this and will hopefully have the website back online in the next few days.
In regards to your return I'm sorry it's not been processed just yet - I can see that you emailed us last night at 8pm and someone will respond this morning to you.
Kind regards,
Party Delights
Ordered a costume poor quality
Ordered a costume poor quality . Sent back still no refund a month on . Do not buy
2025幎9æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Jackie.
Thanks for the review.
I'm really sorry to hear you were unhappy with your order and decided to return it.
Once a return has been received it can take up to 7 working days to process a refund but definitely doesn't take a month. I'm unable to locate your order as you've not provided any order information.
Could you please email over your order number to partyteam@partydelights.co.uk and one of the team will reply within 24 hours getting this resolved for you.
Kind regards,
Party Delights
âïžâïž PEOPLE WHO MADE ORDERS
âïžâïž PEOPLE WHO MADE ORDERS, PLEASE READ THIS âïžâïž
I had a costume years ago and the quality was really great.
But people leaving bad 1 star reviews, the reason I'm putting this is my only way of telling you guys DON'T MAKE ORDERS ON THEIR WEBSITE.
They've gone into administration last year. You won't recieve your orders now. It's fully closed down ð
2024幎10æ14æ¥
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Party Delights ããã®åç
Hi Phoebe.
Thank you for your review.
To confirm the company did go into administration but has been bought out and we're trading like normal.
Orders are being shipped to customers and we have a dedicated customer service team who respond to all customers within 48 hours.
If you have a problem with a recent order please get in touch.
All the best,
Party Delights
Helium canisters
After submitted my order I then went on to read reviews and to be honest there was a lot of negative ones so I emailed them with my concerns within a few hours I had a reply saying my order had been dispatched with DPD full tracking keeping me updated all the way said it would be delivered in 48hrs for which it was so thank you for good customer service and im delighted with my purchase
2025幎10æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Jeanette.
Thank you for your review.
Thank you so much for taking the time to leave us a review, the team really appreciate this.
We're pleased your order arrived with you on time as do 99% of the orders placed :)
We look forward to hearing from you again in the future.
Kind regards,
Party Delights
I am absolutely disgusted Iâve sentâŠ
I am absolutely disgusted Iâve sent numerous emails no response I ordered on the 2nd of October, my order was suppose to be delivered yesterday the 9th and nothing Iâve no tracking information whatever I canât now access the website to check my account , and Iâm not happy 4 costumes Iâve paid for and theyâve still not turned up. Can you find out where is it asap.
order number
PDR4001555068
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Samantha.
Thank you for your review.
I'm terribly sorry that you're unhappy with the service given.
I can see that the tracking information was emailed to you when the order was shipped - I've checked the tracking and can see that it was delivered via Royal Mail 2 days later.
I can see that you emailed our customer service team on the 9th requesting information on the parcel and an advisor replied the next day within 48 hours to confirm that the order had been delivered and attached an image of the parcel delivery.
I'm pleased you have your parcel but if there's any problems please reply back to our team and they'll get it resolved.
Kind regards,
Party Delights
Ordered express delivery 3 days ago
Ordered express delivery 3 days ago. Hasn't even been processed. DO NOT BUY. Customer service is useless. AWFUL, DO NOT BUY.
2025幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi.
Thank you for your recent review.
I'm really sorry to hear you haven't received your orders, orders are shipping as normal so it may be that there's an issue.
As we've got no order information from you I'm unable to look into this for you, I've sent you over a request via Trust Pilot so we can look into this for you and get it resolved.
Kind regards,
Party Delights
Scam - no costume sentâŠ
Update: 7 emails now sent as Halloween parties start soon. I have not had one response to any of the emails . Customer service is non existent. I am convinced they deliberately accept orders with no intention of fulfilling them - total SCAM do not use . I have been waiting on a Halloween costume since September 11th , I thought that was plenty of time to get a Halloween costume. I have received no tracking, no response to my three ( now 7) emails and Iâm starting to believe the company is a scam
2025幎10æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Party Delights ããã®åç
Hi Pamela.
Thank you for your recent review.
I'm really sorry that you've had a negative experience with us however, I'm unable to see any emails from you. We reply to all emails within 48 hours and all are currently up to date.
I've had a look and can see that your order was cancelled and a full refund was processed, as mentioned in the 2 emails we sent to you this was due to us being unable to ship to your location.
I am really sorry for the inconvenience that this caused but can confirm your order has been refunded in full.
Kind regards,
Party Delights
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