Patients Know Best レビュー 

I have know idea who set my account up. I get emails saying I have a message on PKB. I click the link, cant log in because I DIDNT SET IT UP AND I DONT KNOW THE DETAILS. Try to contact them and I get a "Change your password" page. Click that and a red box comes up saying I have to fill in security questions. Guess what? You have to log in to do the questions. What a joke. Put a phone number on it and speak..

Patient portal was way better. At least I could actually see results on that. This has nothing. Not even the correct NHS region. Zero medical history - no record of any treatments or consultations.

Utterly pointless and a waste of time. I’m more in the dark than I’ve ever been. Patient knows nothing more like.

Used to be really useful for monitoring my platelets,I'd find out the same day and be able to adjust my medication accordingly. I don't even get that information anymore. I have to wait a week, even though my test results are right there. Communication has always been very one sided, you can't connect a Dr through it unless that's enabled ( would love to know how many NHS Trusts have done so, will it be in double figures?). When it comes to scans the staff at Derby royal have yet to up load even one, I've had at least 3 this year

It is probably the most condescendingly named service I've ever encountered, I get told nothing. What a waste of money from the NHS! I'll be calling my surgery after each of my blood tests in future.

Very helpful support to resolve a problem with logging into the system.

My enquiry was dealt with quickly and with a very friendly but professional approach.

Thank you.

I found all of the administrative staff very helpful with my request.
I would recommend the Patients Know Best App

If you are asking me to sign in to a new company, and share my private data, maybe make an effort to explain who you are and what you do.

I have notifications from my local hospital with a link to a message on Patients Know Best. I've had to look up the company and see if I am happy to share data with them. I've had quite a few difficulties trying to log on and some security concerns. I've now decided not to sign up until I can get a few questions answered. I hope I'm not going to miss appointments as a result

I'm already signed up for Patient Access and the NHS app, so this is yet another set of passwords and verifications I have to go through. It's all getting a bit complicated!

I'm not sure if I want to share any more information with the NHS. Now they are signing contracts with Palantir and the like, I suspect my data could be used without my consent.

Total drivel. Use interface is terrible. Doesnt work with NHS log in. Absolute garbage

Wasn’t able to sign into PKB for some reason. Took a ticket and heard back with advice on what to do next within a few hours. I was still unable to log in and gave up. But, PKB didn’t give up. They emailed me to ask if I had resolved the issues. I explained that I hadn’t fix it. They then sent me a link and further explained it was to do with a matching problem they explained what I needed to do and it worked 👍🏻 I was able to access my X Ray result. Thank you for not giving up 🙌🏻 I just thought it’s because I’m old lol

Impossible to log-in - the set up is a crock of sh1t

The service is very good helpful and understanding thank you

Really helpful. Told me just what I needed to do. Brilliant. Would use them again. Thank you so much.

Quick responsive reply to my enquiry

I am very impressed with the time and care that Tara put into solving my log in problems. It took at least five attempts to finally solve the main problem, with lots of patience on her part and I can only say a big thankyou.

Received an email 2 days ago inviting me to use Patients know best so today I logged in and found a message for today for an appointment at 11am ,30 odd miles away , 4 months of waiting ( it was 11.15 am when I read this). Not had any other notification of this, no information about the hospital ( it's one I never been to and is not anywhere near where I live).
So when the NHS is complaining about their time being wasted perhaps they need to look to their own systems first! They also need to consider not everyone is able to access online information or the ability to travel to hospitals miles away.

Unfortunately it didnt allow me to give no stars, all I wanted to do was input my daily blood pressure readings. No instructions, no help from my Gp. I am quite tech savy but this is appalling. In the end I told my Gp I would bring my results in and they can input them just like I've always done. Such a simple thing to record, but impossible to work out how. Even Google Ai was confused and gave me a 20 step way of recording it in the app. And I am expected to do this twice a day. No thank you.

Really useful service. Easy to navigate. The customer support team are quick and efficient at dealing with any queries.

After initial problems as a result of changes to my Broadband provider which resulted in the system not accepting my log in details even thro the NHS app this was quickly resolved by PKB

Following an exasperating problem regarding logging in issues, the team at Patients Know Best were finally able to resolve the problem. I am grateful to them for their persistence.

so i get an email to say i have a new document and i follow the link provided. Why is so difficult to find the document? Was this system ever tested on real users.

The help that Peaches from customer support gave us was fantastic. Problem took a little time to resolve but everything works well now