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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

PayBright has been an awesome partner to work with. Working with Lois, Miranda, Jesse, Nick, Steve, & Josh on the partner support side of the business has been an absolute pleasure. They are respo... もっず芋る

5぀星のうち5の評䟡

At a time when I couldn't afford to put out all the money for a decent tablet for my son , PayBright was great help for me .. I fully recommend this service , but as everything don't get in over your... もっず芋る

5぀星のうち4の評䟡

First pre-auth was refused. Contacted client service they told me to try again on a different device and a private web session. It worked. My transaction at Lasik MD went smoothly. Very satisfied wit... もっず芋る

5぀星のうち3の評䟡

The response time was good however the problem I had using my CC wasn't fixed. I kept getting a message that my CC wasn't a Canadian CC even tho it was. I had to use a different source to make paymen... もっず芋る

䌁業が回答したした

䌁業情報

  1. ショッピング・ファッション

圓該䌁業による蚘述

PayBright is Canada’s leading installment payments platform, providing shoppers with buy now, pay later solutions at your favourite retailers online + in-store.


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

9053件のレビュヌ

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1぀星

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

I had ordered the wrong phone on apple

I had ordered the wrong phone on apple, when I called the customer service eat pay bright, the guy on the phone was so rude, basically said my fault and still had to pay the loan and extra charges - the manager at the apple store spoke with him and also told him to help more- he said the call volume was high and to call back, not again will I use pay bright! and warned others, no help, no support- thank goodness for apple, they reversed things on their side.

2023幎5月5日
PayBright ロゎ

PayBright からの回答

Hi there. We are always looking to improve the experience for our users. If there is anything specific we can look into, please contact us at customercare@affirm.com. -JS, Customer Care

5぀星のうち2の評䟡

Disappointed

I have purchased a few products through PayBright before and have had no issues.

However when I tried to purchase a pair of shoes through Foot Locker for my daughter, the order would not process due to stock issues in her size. The order was never completed & was never confirmed to PayBright. Yet I have since had 2 payments for a non existent order deducted from my bank account.

I contacted Footlocker who confirmed there was no order to cancel & then contacted PayBright. Paybright themselves confirmed through Footlocker that there was no order and yet here we are 3 wks later, my money has not been refunded and they continue to take payments from my bank knowing full well there was never an order placed with this merchant to begin with.

I continue to get the run around when I contact their customer service. They keep telling me its been "escalated" to their technical team for investigation. WHY does this still need to be investigated further? The merchant has already confirmed there WAS NO ORDER. And fully knowing that, are STILL taking money from me? Make it make sense!

If my money is not refunded to me soon, and payments continue to be debited from my bank, I will contact the Better Business Bureau.

Reply: THERE WAS NO ORDER!! How can a merchant refund money PAYBRIGHT took??

2023幎4月29日
自発的なレビュヌ
PayBright ロゎ

PayBright からの回答

Apologies for any inconvenience. It's important to point out that we only handle the financial side of the purchase. The merchant is usually the expert on returns, cancellations, missing orders, and damaged or defective items within their policy. You're welcome to open a dispute online here: https://helpcenter.affirm.ca/s/article/dispute-a-purchase-ca?language=en_US

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