Peonia Medical レビュー 

Peonia Medical からの回答

2026年5月6日

Hi Carol,

Thank you so much for such a thoughtful and beautifully written review.

It truly means a lot to hear that you value the careful, long-term approach we take with facial aesthetics. At Peonia Medical, we strongly believe that the best results are the ones that simply make you look fresher, healthier, and more like yourself — never overdone.

Dr Tracy is always very intentional about taking a gradual and balanced approach, especially when it comes to maintaining natural facial harmony over time. We’re so pleased that you’ve enjoyed the journey and feel happy and confident with the results we’ve achieved together.

Thank you again for your trust over the years. It’s always a pleasure to see you in clinic, and we look forward to continuing to support you in maintaining these beautiful, natural results.

Warmest regards,
The Peonia Medical Team 🌸

Peonia Medical からの回答

2026年5月6日

Hi Cat,

Thank you so much for your kind words and for trusting Dr Tracy with your skin journey.

Acne scarring treatment can often take patience and a carefully tailored approach, so we’re truly delighted to hear that your skin is looking better than ever. One of the most important parts of any treatment journey is listening properly to each patient’s concerns and creating a plan that feels realistic, safe, and personalised.

Your feedback means a great deal to Dr Tracy and the whole team. Thank you again for your trust and support — it’s been a pleasure to be part of your skin transformation journey.

Warmest regards,
The Peonia Medical Team 🌸

Peonia Medical からの回答

2026年3月6日

Thank you so much for taking the time to share such kind words. We are truly grateful for your trust and support.

It means a great deal to know that you felt comfortable and well looked after during your visits. Dr Tracy always believes that every patient deserves the time, attention and honest advice needed to choose the most appropriate treatment, and we are delighted that this approach has made your experience a positive one.

Your feedback is incredibly encouraging for the whole team at Peonia Medical. Thank you again for your continued trust, and we look forward to seeing you again in the clinic.

Warm regards,
The Peonia Medical Team 🌸

Peonia Medical からの回答

2026年3月6日

Thank you for your review. We’re sorry that you feel disappointed and would like to clarify a few important points for transparency.

You attended Peonia Medical as a complex revision case, having already undergone multiple previous double eyelid surgeries elsewhere. Revision eyelid surgery is fundamentally different from primary surgery and cannot guarantee perfect or permanent results, as outcomes are highly dependent on the patient’s pre-existing anatomy, tissue quality, and scarring.

Dr Tracy Xu’s revision surgery addressed several long-standing issues caused by prior procedures, and a double eyelid crease was achieved and maintained for a significant period of time. Any later change relates to underlying tissue limitations and natural scar remodelling, which are not fully controllable in revision cases and were discussed in advance.

Peonia Medical has continued to offer clear communication and appropriate revision options. Further procedures, if chosen, are considered additional treatment and require new planning and resources, which is standard medical practice.

We encourage you to continue communicating directly with our patient care team, who remain attentive and available to discuss next steps in a careful and responsible manner.

—
Peonia Medical Clinical Team

Peonia Medical からの回答

2026年5月6日

Hi Yu,

Thank you so much for your kind review.

We’re very grateful for your trust and are so pleased to hear that you had a positive experience with Dr Xu. Providing patient, professional, and thoughtful care is always at the heart of what we do.

Your support means a great deal to the whole team at Peonia Medical, and we look forward to welcoming you again in the future.

Warm regards,
The Peonia Medical Team 🌸

Peonia Medical からの回答

2025年10月2日

Hi Liz,

Thank you so much for your lovely feedback! We're really glad to hear that the booking process felt easy and the treatment was clearly explained. Our team always aims to make everything as smooth and stress-free as possible from the first message to the consultation.
We look forward to welcoming you to our Nottingham clinic soon!

Warm wishes,

Dr. Tracy x

Peonia Medical からの回答

2025年3月27日

Hello Vilma,

Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with our team and that you appreciated the transparency and professionalism throughout your visit. Our staff is committed to ensuring that each client is well-informed and comfortable with their treatment choices, so it's wonderful to know we achieved this with your service.

We're grateful for your recommendation and look forward to providing you with the same high level of care during your next visit. If there's anything else you need or any questions you have in the meantime, we're just a message away.

Thanks again for your kind words and trust in us!

Warm regards,
Dr. Tracy

Peonia Medical からの回答

2025年2月23日

Hello Lixang,

Thank you so much for sharing your experience with the Ellanse injection at our clinic. We are thrilled to hear that you are very happy with the results and that your experience with Dr. Tracy Xu and our team was positive and pain-free. It's wonderful to know that you felt the care and professionalism from both Dr. Xu and our assistant, Scarlet.

We're also glad that your previous experience with Nurse Anne Marie was equally satisfying. Thank you for your continued trust in our dermatology practice and for highly recommending us.

We look forward to continuing to serve you with the same level of excellence. If you have any further needs or questions, we're here to help.

Warm regards,
Dr. Tracy

Peonia Medical からの回答

2025年2月20日

Hi Melanie,

Thank you for your kind review! We're delighted to hear that you were pleased with the speed of our service and the helpfulness and politeness of our team. We strive to provide efficient and courteous care to all our clients, and it's great to know we met your expectations.

We appreciate your feedback and look forward to serving you again soon. If there's anything else we can do to make your next visit even better, please let us know.

Thank you for choosing us!

Best regards,
Dr. Tracy

Peonia Medical からの回答

2025年2月20日

Hello Victoria,

Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with our team and that you appreciated the transparency and professionalism throughout your visit. Our staff is committed to ensuring that each client is well-informed and comfortable with their treatment choices, so it's wonderful to know we achieved this with your service.

We're grateful for your recommendation and look forward to providing you with the same high level of care during your next visit. If there's anything else you need or any questions you have in the meantime, we're just a message away.

Thanks again for your kind words and trust in us!

Warm regards,
Dr. Tracy

Peonia Medical からの回答

2025年2月20日

Hello,

Thank you for choosing us for your Botox and chin filler treatments and for taking the time to leave this positive review. We're glad to hear that our staff made you feel comfortable and well-informed throughout the process. Ensuring that our clients feel at ease and understand all the details of their treatments is a top priority for us.

We hope you are pleased with the results, and we look forward to seeing you again. If you have any questions or need further assistance, please don't hesitate to reach out.

Thank you again for trusting us with your care!

Best regards,
Dr. Tracy

Peonia Medical からの回答

2024年11月6日

Hello Richard,

Wow, thanks for the glowing review! 😊 Your satisfaction is our top priority, and hearing this from you is just awesome. Many thanks for your comment on our efforts in English speaking, too. We really appreciate your understanding and help!

Need anything else? Just drop us a line through your account. We’re here to help 24/7!

Take care,
Dr. Tracy

Peonia Medical からの回答

2025年2月20日

Hello Kit,

Thank you for taking the time to share your experience. We are pleased to hear that you found our environment comfortable and clean, and our medical team professional and attentive. We strive to maintain high standards in both our facilities and our care, and your feedback affirms our efforts.

We appreciate your kind words and are here to continue providing you with excellent service. If there's anything else we can do to enhance your future visits, please let us know.

Thank you for choosing us for your care!

Warm regards,
Dr. Tracy

Peonia Medical からの回答

2025年2月20日

Hello Xiuyan,

Thank you so much for your glowing review and for being a loyal client! We're delighted to hear that you’ve had such positive experiences with us and that you find our skin maintenance services valuable. We are thrilled to receive your praise and are glad that their dedication to care and professionalism shines through in your visits.

We appreciate your trust and recommendation, and we look forward to continuing to provide you with the best aesthetic care possible. Should you have any suggestions or need further assistance, we're always here to help.

Thanks again for your kind words and for choosing us for your skincare needs!

Best regards,
Dr. Tracy

Peonia Medical からの回答

2024年10月8日

Hey RJ,
Thanks for the stellar shout-out! 🌠 We’re over the moon you’re satisfied with our service.

Remember, we’re just a message away in your account if you need any help or have any queries.

Keep rocking!

Best,
Dr. Tracy

Peonia Medical からの回答

2024年10月6日

Hi Kath,

Big thanks for your fab feedback! It’s music to our ears. 🎶 We’re thrilled to know you’re enjoying our service.

Got a question or need a hand with something? Just ping us through your account. We’re here for you!

Cheers to a great day!

Warm regards,
Dr. Tracy

Peonia Medical からの回答

2024年10月6日

Hey Darun,

Thanks for the stellar shout-out! 🌠 We’re over the moon you’re satisfied with our service.

Remember, we’re just a message away in your account if you need any help or have any queries.

Keep rocking!

Best,
Dr. Tracy

Peonia Medical からの回答

2024年9月13日

Hi Katie,

You just made our day with your fantastic feedback! 🎉 So glad you’re happy.

Anytime you need us, just give a shout via your account. We’re all ears and ready to assist.

Enjoy your day!

Best, Dr. Tracy

Peonia Medical からの回答

2024年9月13日

Hello Customer,

Wow, thanks for the glowing review! 😊 Your satisfaction is our top priority, and hearing this from you is just awesome.

Need anything? Just drop us a line through your account. We’re here to help 24/7!

Take care,
Dr. Tracy

Peonia Medical からの回答

2024年8月20日

Hey Moira,

Big thanks for your wonderful review! We’re thrilled you’re pleased with our services.

Feel free to reach out through your account if there’s anything you need. We’re here to help!

Best wishes,
Dr. Tracy