Still waiting for a returns label from September 2025. Regularly chasing and usual reply problem with obtaining a returns label. Why don’t they be honest and say it is not going to happen and stop... もっと見る
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Hi everyone, if you paid for your items with a credit card you can claim a refund through your credit card company under section 75 of the consumer act. The credit card company will then pursue the re... もっと見る
Die Kleidung ist inspirierend aus erstklassigem Material und umwerfend, mühelos chic, das überzeugt, selbst wenn nach dem brexit erhebliche Schwierigkeiten aufgetreten sind. Vorher empfand ich die Web... もっと見る
企業が回答しました
Update 29th March . I bought a dress which turned out to have completely different proportions to previous similar dresses. I requested a return but they said they had no system in place atm for uk... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
連絡先
24535 McLouth Rd, 66086, Tonganoxie, 米国
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
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Still waiting for a returns label from…
Still waiting for a returns label from September 2025. Regularly chasing and usual reply problem with obtaining a returns label. Why don’t they be honest and say it is not going to happen and stop fobbing off all their customers. Have approached trading standards for advice.
Terrible company!
Hi everyone, if you paid for your items with a credit card you can claim a refund through your credit card company under section 75 of the consumer act. The credit card company will then pursue the refund with Peruvian Connection.
Update
Update: I am still waiting for resolution of their "technical issue" relating to returns labels, in order to return items - and receive a refund of about £400 - for items ordered in November 2025. It beggars belief that these "technical issues" are still plaguing the company. Customer Services are polite and solicitous in the circumstances, but a now-17 week wait is really quite unacceptable. I can't help thinking my statutory Consumer Rights are being breached here somehow!
Rückerstattungen für Rücksendungen sind offenbar nicht vorgesehen!?
Die bestellte Ware musste ich zurücksenden. Unter anderem einen sehr hochpreisigen Mantel, dessen Farbe nicht der Produktbeschreibung und den Bildern entsprach. Erst muss man langwierig eine Rücksendegenehmigung einholen, dann dauert es Wochen, bis die Rücksendung "geprüft" wird. Die Erstattung findet trotz schriftlicher Reklamation einfach nicht statt. Der Gesamtbetrag der Bestellung wird aber SOFORT nach Bestellung eingezogen, nicht erst beim (Teil-)Versand, der erst Wochen bis Monate später stattfindet. In meinem Fall wurden noch nie alle Artikel zusammen versandt! Trotz z.Teil hübschen Artikeln: Für mich: nie wieder. Das ist es nicht wert.
Und noch eine Anmerkung: die Rechtfertigung von Peruvian Connection enthält nicht das kleine aber entscheidende Detail, dass trotz allen Schönredens es Monate dauert, bis man seine rechtlich zustehende Rückerstattung bekommt. Siehe auch die Vielzahl der Bewertungen im Internet. Scheinbar hat eine nicht unerhebliche Anzahl der Kunden Probleme an ihr Geld zu kommen. Kleiner Hinweis: ich habe bei PayPal einen Fall aufgemacht und siehe da: die Rücküberweisung klappt umgehend.

Peruvian Connection からの回答
I really don’t think Peruvian deserves…
I really don’t think Peruvian deserves 1 star. I sent for a returns label 22.1.26, it is now 10.4.26 and I am still waiting. I have phoned repeatedly and was promised it will be sorted within a fortnight that was mid March. Useless company

Peruvian Connection からの回答
NO RETURNS!
Since November 2025 I have been waiting for a return label. I have been in touch five times! I’m told there is a problem with return labels which is being sorted. They continue to sell. Surely without a system for customers to return, continued sales must be illegal. Last week I threatened legal redress. Today I have been told that
I can return goods to Huntingdon. Without return label. They will send item to USA where my garment will be inspected. If deemed OK they will then return my money! All will take weeks. If this is their system it should be explained on every purchase. DON’t BUY FROM THIS COMPANY.
Your response is the same nonsense I have received FIVE TIMES since November. My concern now is that you are still selling but it cannot be legal to sell merchandise without a system of returns.

Peruvian Connection からの回答
Never buying from them again
Never buying from them again. 4 weeks to get a refund when their site says 5 to 7 business days. They lie to you on the phone when you ask for a manager. Quality of product has significantly decreased. I am moving over to Celtic &Co.

Peruvian Connection からの回答
Schöne Textilien in überwiegend guter…
Schöne Textilien in überwiegend guter bis sehr guter Qualität, schon seit Jahrzehnten.
Rückerstattung nach Retoure katastrophal, erfolgte schließlich nach vergeblichen Telefonaten und Mails über Wochen erst nach Einschaltung von Paypal.
Fazit: Nur noch Rechnungskauf wie früher oder kein Kauf.
Renate Winkler

Peruvian Connection からの回答
Be aware of Peruvian Connection UK
The standards and quality of goods sold by Peruvian Connection diminished.
The marketing is still clever but goods are very poor quality.
Huge issue with return labels, which cannot be sent.
This is disgraceful business and use of customers’ money.
There is no indication on ten website re: return problem.
Utterly annoying American business!

Peruvian Connection からの回答
Dishonest Behaviour
I ordered (paid) almost £800.00 to Peruvian Connection for two items. This was many weeks ago. Peruvian Connection arranged for Fedex to deliver. They will only do so if I sign for it. They do not give a time and I work full time away from home. I called Peruvian Connection many times to ask them to leave at the side of my front door just like Amazon, Next and other well run businesses. I also tried to contact FedEx. Despite my efforts it is obvious there will be no delivery. A few days ago I cancelled the order. Peruvian Connection refuses to refund me my money. They say it has to be returned to the warehouse. And shockingly, I learned for the first time that Peruvian Connection means the warehouse in Kansas. I was led to believe there was a warehouse in the UK. In fact, there is not. All they have is a telephone number but they still constantly advertise as if they are properly operating in the UK.
I do not know when I will ever get my money back. Peruvian Connection refuses to budge.
This is disgraceful and dishonest behaviour. If I had been told this before I would never have bought anything.
I will never buy from Peruvian Connection again but unless they change their policies. They should be immediately refunding me my money. They have no right to keep it. This is not legal under UK law.

Peruvian Connection からの回答
peruvian connection uk has a returns problem
Update 29th March . I bought a dress which turned out to have completely different proportions to previous similar dresses. I requested a return but they said they had no system in place atm for uk returns and were trying to remedy this. I have just been left waiting …so I would not recommend Uk customers buying from pc atm.
Iam a longstanding Peruvian connection customer , so I know the cuts and the sizing . I love the tops , skirts dresses and the patterned nightwear .
. I have ordered 4 other items in the last 2 months and they have all arrived promptly and been good .it would be good to have garment sizes or reviews . I hope they sort the returns issue very soon.

Peruvian Connection からの回答
88yr old
88yr old - purchased from this company since it was started by Ann and her daughter! Everything now gone wrong! Latest order -- dress too large-- no way will this company arrange a returns label! Customer service give same rhetoric time and time again! I spent £150 of my pension for a special occasion
but cannot get this item returned-- how can we stop companies like this exploiting their customers? I think dear old Ann would be turning in her grave to see her daughter ruining the company she set up. DONT be tempted to buy from this bombardment of brochures.!!!
Hazel Bailey

Peruvian Connection からの回答
Are they actually scammers?! Beware the return policy.
Like many others, I have been waiting many weeks for them to allow me to return an ill-fitting dress. I wonder if this is some sort of scam to hold on to customers’ money. Do not buy from this company.

Peruvian Connection からの回答
Loyal Customer Lost
Have been a regular customer for years. My order was placed end of NOV and I started requesting a refund in DEC. All I was receiving were what seemed like CHAT GPT responses back when I was chasing a returns label as the portal was having 'technical issues'.
Last week I decided after chasing my return on a weekly basis to request a charge back from my bank account. This was refunded immediately. I have just received an email from Peruvian Connection expressing apologies and that there is no label generated. A store credit of only £35 was given as compensation which I find laughable.

Peruvian Connection からの回答
I placed an order back in October 2025
I placed an order back in October 2025. Part of it came but a skirt never did show up. I contacted customer service, they gave me a date that is was to deliver and again never showed up. I thought perhaps the item was out of stock but it showed as available in the catalogue and online so 3 weeks ago I placed an order and ordered it again, along with 3 other items. Everything was supposed to arrive today and I have received nothing, no notification about backorders or any other issue, so once again I am contacting customer service trying to find out what happened to my order. I have been a customer for many years, but I will never be ordering from this company again. Ordering from them is like throwing a coin in a fountain and hoping your order will arrive.

Peruvian Connection からの回答
Ich habe Ende Januar ein Shirt bestellt…
Ich habe Ende Januar ein Shirt bestellt und hatte nur die Möglichkeit über PayPal zu bezahlen. Es hat nicht gepasst und ich habe es ordnungsgemäß zurückgeschickt. Jetzt, fast 3 Wochen später, warte ich immer noch auf mein Geld. Das ist unverschämt.

Peruvian Connection からの回答
Not 1* should be 000*
Not 1* should be 000* I have now been waiting for six weeks to receive a returns label to send back an item. I just get endless replies to emails and phone call saying their returns portal needs fixing and will be up and running in a few days. That’s for the last five weeks. Looks as if this is a universal experience- and something that’s been going on since last summer! Will now be looking for some legal redress and return of my money. They must be sitting on thousands of pounds of customer cash. I’ve bought from them before but NEVER again.
One week later, now seven weeks waiting for return details from Peruvian Connection. In the meantime another worthless response from them below. Read TrustPilot reviews on their returns and you’ll realise that this response is just verbiage. Not expecting to be able to return item. I won’t be shopping with them again.

Peruvian Connection からの回答
Avoid, avoid, avoid
UK operation must be on its last legs. Customers unable to obtain refunds, despite months of promises. Website still up but no new collection shown since 2024, no new customer comments since 2023. Not clear whether the UK arm is still led by Annie Hurlbut Zander or she has baled out and some heartless investment firm has taken over. Whichever, don't waste any money with this retailer.

Peruvian Connection からの回答
Initiate a chargeback
I cannot believe this is still going on. I asked my card provider to initiate a chargeback and I would suggest others do the same.

Peruvian Connection からの回答
Schlechtester Kundendienst ever
Ware lag von Samstag bis Montagnachmittag im Regen (wurde übers Hoftor geworfen), obwohl Nachbarschaftsabe bei DHL fest eingetragen ist. Okay, DHL-Problem. Ich habe Peruvian gebeten, sich drum zu kümmern. Für einen Kaufpreis von 300 € erwarte ich das. Sie boten mir an, gegen Rechnung (!)maximal 25 € zu erstatten. Ein anderer MA versprach mir die Erstattung aller Kosten. Daraufhin hab ich es zurückgeschickt. Die Versandkosten (knapp 7 €) wurden nicht erstattet. Sie schrieben, da sei ja nur die Packung beschädigt! Der Laden ist für mich gestorben. Schlimmster Kundendienst!

Peruvian Connection からの回答
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