Phantom Motor Company 

If I could rate 0 I would. I don’t even know where to start…

So when I came to view the van over 2 weeks ago (24/1/26) I took the van for a test drive. There was discussions with Gary about sorting a few things;

- NS suspension knocking (sorted)
- Bullseye in the windscreen (not sorted)
- fresh mot (not sorted)
- USB port not working (sorted)
- issues with bodywork on sliding door (not sorted but compensated £350+ vat)

I wasn’t aware that the MOT hadn’t been done until I got to Wigan after travelling 5 hours from Kent. I was told that PMC would cover any costs of the MOT and put in £50 of diesel for compensating.

New issues. When driving back, I noticed the headunit was very temperamental and kept flickering off and on. The sound keeps dipping in and out too on BT mode but not on DAB.

However, the other issues which a van costing over 22k I have found are:-

- The OS rear door doesn’t lock back into position and you have to really slam it for it to shut properly.

- Paint has flaked from callipers around the van, and there is orange/blue overspray all over the suspension parts.

- misting inside both headlights

- front OS dropping which was fitted by PMC has been fitted incorrectly by them

- the rear loading bay lights only work when the ignition is live and not when doors open or on a switch when the ignition is off making it hard to load and unload without leaving the keys in the ignition

I’ve had the van 4 days, travelled from Wigan back to Kent, Kent to Ipswich. All this has happened and been noted.

The overall build quality is appalling in my opinion, the after sales since putting my deposit down has been horrendous. I feel if I was spending 140k on the nice grey 458 they have in the showroom, I’d be treated a lot differently.

I have since had no correspondence in how I can resolve this issue. The van is 120 miles away from my home address and nobody is giving me any indication what to do next. If you can get through to their after care team, they are just as useless. I have tools and luggage which I don’t know how I’m going to get home with as I feel the van is not safe to drive. Also in the predicament that PMC will probably say I’ve done “more damage” if I was to drive it.

I went to A1 warranty to get an individual inspection booked in with a quote for the works, and that was over £9,300. This inspection shows how bad this vehicle is. No wonder they didn’t do an MOT on it! This is the vehicle I use solely for work and I have lost earnings this week and possibly next along with financial losses trying to sort getting myself back to Kent and to and from work to keep the roof over my families head.

So to sum it up, I’m going to be taking my legal advice and perusing a court case against PMC for all of the above unless they refund every penny I put into this van as well as all the time and money I’ve wasted trying to sort this.

I have put some photos up on Google reviews, but I am going to get more tomorrow and keep posting on the internet until PMC give me back what I want.

If you are considering buying from PMC, maybe hold back.

From the minute i spoke to Amir, i realised that he was so knowledgeable! From the offset he listened to what i wanted, never once trying to pressure me or my choices. He was professional and informative and gave me an appointment to meet him and discuss my options. On meeting him, i instantly felt at ease, no hard sell, just a relaxed opportunity to view the car of my choice with no rush. Before leaving that day, i was given detailed information, and the offer to contact him with any enquiries. I quickly decided, and informed Amir that i wanted to purchase the car. His customer service was exceptional, nothing was too much trouble. Communication was instant, with daily updates on progress of what was being done to ensure that the car would be in pristine condition when i picked it up. I wasn't disappointed! I had an exceptional, positive,
experience with Phantom Motors all due to Amir. I will recommend him to everyone who is looking to buy a car. Thankyou Amir, see you when i want another car :-).

Seen Ellie in service she goes above and beyond to fit my car in when I need it. She is always smiley and polite and a credit to Phantom
Also respect to the mechanics brilliant as always

READ ALL THE REVIEWS BEFORE BUYING FROM HERE!!

Sales and after service are the worst I've ever come across and I've bought a lot of vehicles.

Pray there is nothing wrong with the car you get from here as if there is you will have no end of issues.

Arranged to go and see a car but they sold it the day before and never bothered to tell me!

Picked another car and arranged to collect following week - got there at 3pm wasn't ready till gone 5pm.

Told it would be fully valeted and serviced plus a snag list sorted before collection but none of it was done.

8 weeks later I am now being ignored after being passed from Longin (sales) to Barry (aftersales) to Caroline (customer support executive).

I was basically sold a car that has been in a major crash and been botch repaired - yet I have an inspection report from Phantom saying the car was in perfect working order.

They had me running round getting quotes for things to be fixed when they had no intention of fixing them.

Said they wanted to take my car back to fix but couldn't say how long they needed to keep it for!

They told a garage to fix the car and are now refusing to pay them for the work.

Reported to the motor ombudsman, trading standards and going legal.

DO YOUR HOMEWORK OR YOU'LL BE SORRY!!!

Great service and very friendly and efficient with the great communication
Thankyou Longin

Longin was excellent with his customer service and the way he executed his role was remarkable
Longin made us happy and comfortable to come back to phantom definitely

After ignoring more calls and emails. They reply to my review with their template response. Nobody has been in touch. They are the worst Car Company we have ever dealt with. After-sales is non existent if you have any issues.
We got the car to a garage. £750 pounds worth of work required to put right. There so called Pre-Sale checks obviously don't take place as we were advised this should have been picked up before selling the car.

Be very careful when dealing with them. I would suggest you don't give them a review before they hand over your keys. They ask you to leave a review before giving you the car. Very crafty as they know your excited to drive away in the new car. Therefore, read the poor reviews for proper customer feedback.

I will await another templated response.

I strongly advise avoiding this dealership.

We bought a BMW X5 from Phantom Motor Company in Wigan in September and within 24 hours of collecting the vehicle, multiple faults became apparent and were reported immediately. Over the last three months since purchasing, most remain unresolved despite repeated calls, emails, and numerous opportunities for the dealership to fix them.

The car was clearly not properly inspected or prepared for sale and we have recently discovered the car has been remapped after we took it the BMW to have a software update done, they refused to touch it due to this remapping, it has numerous fault codes, swirl flap is failing, oxygen sensor fault and protective under shields are missing along with snapped earth straps and perished bushes. The car also had a buckled wheel which, granted, they did replace along with the broken air vents, incomplete/incorrect service history, gearbox/transfer box services not completed as stated but have since been rectified after lengthy calls and arguments, AdBlue system was dry, battery failure, multiple lighting faults, missing tailgate sensor, instrument cluster faults, headlight discolouration, charge cooler was dry, tracking/alignment problems, and an advertised 80-point check that was evidently never carried out due to the above services.

These are not minor issues — they are fundamental mechanical and electrical defects. The vehicle was not of satisfactory quality, not fit for purpose, or as described.

Communication has been poor throughout and we have had to constantly chase for updates, at one point we were promised a cal back by close of business the next day and I left it to see how long it took - 6wks later I had to chase them. resulting in a complete loss of confidence and trust. We have now had to escalate the matter formally under the Consumer Rights Act 2015.

Extremely disappointing experience. I would not purchase from this dealership ever again and I would strongly recommend you not to do so either!

Gary couldn’t do more to help with any queries and questions I had. Kept me up to date with receiving the car and gave me assurance even though I hadn’t viewed the car that it was the correct car for me, and I wasn’t disappointed with the car I have received.

I purchased a RR Sport 2 years ago and have recently utilised Phantom for their aftersales service and MOT.
Ava has been brilliant from start to end and was great in organising the MOT and facilitating the additional help I needed...at short notice tbf.
Would definitely recommend.
Thank you Ava.

Dealt with Jon throughout the process of buying my new Audi A5. He explained everything so easily and it was obvious that I wasn't dealing with the usual car salesman. He kept in touch and made the whole experience a pleasure. On picking up the car I found it to be in 'as new' condition and was more than satisfied.
Would highly recommend Phantom Motors to any prospective buyers.

An absolute pleasure to deal with… Matt P dealt with us from start to finish and he was open and honest throughout. Our car needed a last minute repair before collection due to the vigorous checks done by Phantom Motors.

We are over the moon with our new Range Rover Sport and will certainly come back in a few years to find our new car.

Thanks to all the team at Phantom and especially Matt.

Just picked up my BMW today. Great friendly service from Gary

Fantastic service from Gary at Phantom. Really easy with absolutely no pressure to buy process.
Fantastic selection of cars as well to suit all requirements.
Highly recommend Gary and Phantom.

Warm, friendly, relaxed atmosphere, no pressure, no hassling
Seen by Gary whos great

Great experience with Gary start to finish. Picked up my beauty today very happy with it.

Great smooth transaction with Gary can’t fault him or the company. Highly recommend

1st time I have brought a car 'Online' and I couldn't fault it.
Amir made everything so easy and answered all my questions open and honestly.
All paperwork was completed prior to collection and just signed upon arrival.
Fantastic service received from Phantom Motors - would certainly recommend them.

Excellent professional service and quality vehicle

I recently purchased my new Ford Ranger from Phantom Motor Company and the experience was excellent from start to finish. The salesman I dealt with, Amir, was highly professional, knowledgeable, and very easy to deal with throughout the whole process.

Amir took the time to explain everything clearly, kept me well informed at every stage, and ensured the transaction ran smoothly with no pressure at any point. Everything was delivered exactly as agreed, and the vehicle was presented to a very high standard on collection.

I also opted for the Shadow Immobiliser and ceramic coating, and I am extremely impressed with both. The added security gives great peace of mind, and the ceramic coating finish is outstanding and really sets the vehicle off.

Overall, Phantom Motor Company provided a first-class service and I wouldn’t hesitate to recommend them. A big thank you to Amir and the team for a seamless and professional buying experience

Gary made the car collection of my son’s car very special and my son was extremely happy