Pickalbatros Resorts レビュー 

WORST RESORT EVER, TO AVOID!!!

Food:
A real disaster, we were sick & we went to the emergency for food poisoning.
They tell you that got 11 restaurants but they serve the same thing at all restaurant every day with tasteless & very basic food

Price :
overpriced & not worthy at all.
They've charged us 6'350$ for 5 nights !

Kids club:
for over 4 yrs old only, and its a small room with painting only
Many of water slides and kids area were not functional.

Honestly, you can find a lot better elsewhere...

I would like to share my recent experience at Albatros Makadi Resort, which, unfortunately, turned into a disappointing ordeal.

At first glance, the hotel appears to have great potential. The layout, the impressive 16 pools, and the luxurious entrance hall create a promising first impression. However, I regret to say that this is not a 5-star resort by any standard.

We arrived at the hotel after 4 a.m.—well past our expected midnight arrival. There was no warm welcome; instead, we were immediately asked for our passports. When I politely requested some water or juice, the receptionist directed me to the bar downstairs. At that hour, after a long journey, it was incredibly disappointing not to be offered even a simple refreshment during check-in.

Staff shortages were evident throughout our stay. Whether at the reception, during breakfast, at the beach lunch area, or at the lounge bar, we constantly had to wait for service.

Our room was spacious, but comfort and amenities fell far short of expectations. The mattress and pillows were uncomfortably firm. The bathroom featured a plastic soap dispenser reminiscent of a budget hotel. The light above the makeup mirror didn’t work, toilet paper wasn’t refilled, and the tile work was subpar—with missing mortar in several areas. The toilet brush and bin were corroded and unhygienic. The tissue box was a basic supermarket pack instead of a fitting design. Moreover, there were no toiletries such as toothbrush, cotton pads, or cotton buds just soap and shampoos.

The sunbeds were basic, and many pools were too shallow or too cold for swimming. The quadricycles were a great idea in theory, but poorly executed—several were damaged, and we spent significant time trying to locate them due to staff misinformation.

The beach was another letdown. It was littered with jellyfish, debris, and rubbish. It is the hotel’s responsibility to keep the beach clean, as is done in destinations like the Maldives or Seychelles. Furthermore, beach staff were only occasionally available to take orders—far from the attentive service expected at a 5-star resort.

Regarding the food: I understand tastes vary, but the quality was simply not up to par.
Vegetables were over-grilled, and the Thai/Indian chicken was deep-fried and overly salty. The desserts across the board were flavorless, and on multiple occasions, I noticed half-eaten pastries in the buffet—an alarming hygiene issue that should be monitored by the F&B manager.

The spa experience was another major disappointment. I booked a two-hour treatment, but no one informed me the spa was under construction. I was allowed only 10 minutes each in the sauna and hammam. While the soap massage was excellent, the overall environment was chaotic, with construction noise and workers milling about. This completely ruined the relaxing atmosphere one expects in a spa.

The most distressing part of our stay occurred on the first day. After returning from the pool, I found our room locked with a letter instructing me to report to reception immediately. Still wet and wearing a sarong, I tried calling reception, but no one answered. I had to walk across the resort with my child in swimwear—a deeply uncomfortable and humiliating situation.

The issue turned out to be an administrative discrepancy: the hotel considered my child an adult due to a one-month difference in age, while most hotels would have classified them as a child. As a result, the hotel demanded over 90% more than the amount I had paid for the week. The handling of this situation was completely unacceptable—lacking transparency, sensitivity, and flexibility. Discussing such a matter in front of a child was both unprofessional and distressing.

To make matters worse, I was asked to return to reception every day—10 minutes away by bike—to follow up on the issue. This was extremely disruptive.

Despite losing two days due to flight schedules and using very few of the resort’s facilities, the hotel manager repeatedly pressured me for additional payment. On departure, I was even asked about missing beach towels—which in fact, were in our room, but pool staff could not give us any towel cards cause there were any left. The suggestion that I would try to steal plain towels, without any hotel logo, to fit into my 8kg cabin luggage was simply absurd and offensive.

Overall, the experience fell dramatically short of expectations. The lack of basic service, comfort, communication, and courtesy was shocking. I expected a 5-star resort experience and was instead met with disorganization, poor maintenance, and a lack of hospitality.

I booked at Pickalbatros Aqua Blue Hurghada expecting a seamless stay from a supposedly reputable hotel. Instead, I was met with a string of unacceptable failures that reflect an institution entirely lacking in professionalism, integrity, and basic hospitality standards.

After enduring a 6-hour flight delay, I arrived at the hotel around 10:30 PM, only to be told that my room wasn’t ready — an appalling situation at any time, let alone that late at night. As part of my all-inclusive package, I went to have dinner while waiting — and even that was bland, disappointing, and well below average, not befitting a property of this supposed category.

At 11:45 PM, nearly an hour and a half later, I was finally taken to a room — only to find out that I had been relocated to a lower-tier sister property without any prior notice, consent, or explanation. This is not just poor service — it’s outright deception. I immediately rejected the arrangement and insisted on being given the room I had booked and paid for.

Their response was stunning: I was told they were fully booked, despite having confirmed my reservation in writing. They claimed they needed 15 minutes to “resolve the issue.” After another 45 minutes of waiting, it was now 1:20 AM and nothing had been sorted. Exhausted and furious, I demanded a full refund, which they processed with indifference and no apology, and I was forced to find a new hotel in the middle of the night.

I eventually checked into another property and managed to sleep at 3:00 AM, drained and disgusted. This was not just a bad experience — it was a complete breakdown of everything a hotel is supposed to provide: reliability, respect, and professionalism.

Pickalbatros Aqua Blue operates with blatant disregard for its guests. The staff were rude, dismissive, and unfit for any kind of guest-facing role. This property grossly misrepresents itself and should be avoided by anyone expecting even a minimum standard of service.

Do not stay here. You deserve better.

Tutto in uno sguardo:mare aperto,montagne del Sinai,Old Market con la sua bella Moschea, scenario suggestivo la sera quando è tutto illuminato.La struttura è sviluppata in lunghezza ed ha ciò che occorre a portata di mano.Dalla reception,le piscine,i bar etc..., all' ascensore panoramico che porta alla spiaggia.Lunghissima, con bar e snack per il giorno.Accesso al mare diretto e digradante, quasi niente reef ma una grande varietà di fauna marina.Una breve camminata verso il mare aperto porta ad una spiaggia libera dove c'è un reef notevole e passeggiando al mattino presto, con un po' di fortuna si possono ammirare le stelle marine tra i sassi a riva.La clientela è internazionale, in maggioranza ospiti dell' est Europa tranquilli,o che si divertono con la pallavolo, la palestra,il vivace programma degli animatori e le belle feste.In posizione strategica per la movida,con una passeggiata si va ad Old Market o al Farsha Cafè,in 7-8 km di taxi a Naama Bay.Ma noi questa volta ci siamo goduti il Resort, dove ci hanno letteralmente viziati:i nostri amati manager Irina e Sherif sono un prezioso punto di riferimento per gli ospiti.Il capochef Atef ha trasformato per noi il cibo in piccole opere d'arte.Pulizia della camera impeccabile e carinerie di ogni genere da parte di Ahmed.E poi receptionist, camerieri, bagnini, barman (ciao,Hazem!),i simpatici bracieristi, tutti con un sorriso ed una gentilezza che scaldano il cuore.L'armonia di questo luogo appaga appieno le nostre esigenze ed aspettiamo sempre con ansia la prossima vacanza ❤️.

Sehr geehrte Damen und Herren,

Wir haben viele Jahre in Ihrem Beach Albatros Resort Hurghada Urlaub gemacht.
Tolles Hotel und exzellenter Service.
Wir sind ältere Menschen. Bitte installieren Sie am Strand ein Geländer zum Betreten des Meeres
(vom Hauptstrand und zum Betreten des Korallenriffs).
Zuvor wurde mehrmals danach gefragt, aber es ist noch nicht getan...
Wir werden im August zu Ihnen kommen.

Wir hoffen sehr auf Ihre Hilfe!

Mit freundlichen Grüßen!

Efter en uge på pickalbatros luxury suites i Sharm el-Sheikh, sidder vores familie på 3 tilbage med en utrolig positiv oplevelse.

Personalet og især lederne her på stedet har været utrolig hjælpsomme.

Det har gjort ALT for at være behjælpelig og gøre vores ophold så behageligt som muligt.

Efter at have prøvet flere steder i Sharm el-Sheikh, så er dette hotellet med den bedste service - mad - værelser osv vi har oplevet.

Eneste minus så er der mange russer (som der også er alle andre steder i Sharm el-Sheikh).

En klar anbefaling fra os. Vi kommer helt sikkert tilbage. :)

I stayed at the Pick Albatross Aqua Blue Hurgharda. We had a great holiday. Lots of pools and slides however the pools were quite cold and we went beginning of April. The food was ok but not much choice for children.

The animation team shows was very low budget. Lukas and The Joker were exceptional and great with the grandchildren and accompanied a group of us when we went clubbing and were great fun.

Bahaa Shawky was very friendly in the restaurant along with another but can’t remember his name but they were very attentive.

Mohamed Hussain was an outside waiter and he worked hard all day bringing us drinks.

Apartment was clean.

Da vi ankom måtte vi vente 2 timer på at få vores værelse. Værelset var super flot med 2 store lækre senge. Rengøringen på værelset var helt i top, Rundt omkring hotellet var det ikke lige meget orden og rengjort. Maden var jævn kedelig og de varme retter var højst lune. Langt de fleste gæster på hotellet var Russere, det var hotellet tydeligt præg af, utroligt at hotellet finder sig i det madsvineri de udføre samt deres opførsel. Al underholdning foregik på Russisk. Hvis man ønsker at tale sammen eller læse en bog ved poolen er det fuldstændig umuligt, musikken var så høj så vi måtte gå derfra, det samme var om den ellers fine underholdning der var om aftenen . Vi påtalte denne virkelig høje larm flere gange men INTET hjalp, et hotel vi absolut ikke anbefale. Kan ikke komme i nærheden af 5 stjerner. Rigtig ærgeligt vi har brugt penge på en 14 dages ferie hvor vi havde troet at vi kunne slappe af og hygge os med god mad og god underholdning, selv da vi gik ned på værelset kunne vi høre de mega høje DUNK - DUNK lyde. Personalet var alle meget venlige og søde

DO NOT BOOK ANY OF THESE HOTELS unless u want to be messed about ! Family of 5 being messed about ! We booked a family room been given two rooms one in one side of the hotel and other on other side of hotel ! When u try question them an get them to sort problem out apparently it’s our fault for not telling them we need a family room when clearly our booking states family room and we are a family of 3 children and 2 adults !! Utter disgrace ! 0 customer service 0 help ! Nothing but headach living out a suitcase and wondering when we will be moved to rooms at least next door to each other !

The hotel certainly has some perks with the heated swimming pool being the main one. There is an array of slides and even a surf simulator. Some of the staff are lovely and cannot do enough for you, others clearly don’t want to be here.
Unfortunately I am baffled how this establishment has 5*. The food is mediocre and the same each day, their is no real service, most drinks your expected to get yourself and their is no bar menu.
The rooms look nothing like what we saw when we booked the hotel (we paid extra to upgrade our room) and I would also recommend requesting a room with sun in the evenings as ours is just shade by 11am which is not ideal for a march holiday.
It turns out we get access to the Aqua Blu opposite the aqua park but no one tells you this, you just need to figure it out.
The hotel overall is okay and we have had a good time but it is NOT a 5*.

They promised a ***** paradise experience and delivered a construction site at PickAlbatros hotel du Golf, Marrakesh. 6 days of demolition&construction on 10 meters distance from our pool beds. Sofar the compensation offered has been “not even close”…. I will keep you upto date of the moral standards of this company.

We stayed at the pickalbatross in Agadir. Excellent staff. Good quality food and drinks. Would recommend but not a lot to do apart from eat and drink if it rains like we had for 3 days out of 5.

Wir waren mit sehr vielem Zufrieden.Waren in Pickalbatros Vita Resort in Marsa Alam.
Riesen Anlage. Die Animationen waren stark auf die vielen Polen zugeschnitten. Essen sehr gut, mit abstrichen das Asia.

Lovely hotel staff all lovely.food so good clean rooms this is the best all inclusive and value for money go and enjoy it.

Pickalbatros Neverland in Hurghada is worst hotel I’ve ever been to. Absolutely disgusting. They don’t deserve 2 stars never mind 4 that they claim to have. Definitely never going back again

Review
I can’t find the right words to express how disappointed and extremely disgusted we are with the treatment we received. The treatment we received as black people completely ruined our whole trip.

We were asked multiple times if they could see our all inclusive wrist bands whilst white families whose wrist bands was not visible didn’t get asked at all.
Every time we pointed this out to the staff their excuse was it’s apart of their policy.

Time and time again we saw other visitors walk in with no hassle at all, but when it came to us we were stopped and asked to see the wrist band. My husband walked to meet me outside the reception with my two kids to greet me as I came back from a excursion outside the hotel, and as we turned to walk back into reception the security stopped my husband and asked him to see his wrist band.
This happened multiple time in the hotel grounds like the arcade and bars.
The last straw was when we returned from a quick trip to senzo mall
My husband made a point of asking the security guard at the main entrance if we needed to sign out due to the treatment we have been receiving
Only to be stopped again on our return whilst white families reentered the ground with no issue.

My husband went make a complaint and spoke with the general manager (Islam) he got the head of security and had a meeting with my husband. The head of security sat there sniggering as my husband voiced the terrible treatment we were experiencing.

My husband also voiced to Islam that on the day we arrived we were second in the queue for check in
Behind a lovely white English family and in front of another white family.

We were told to take a seat while the first family checked in
And the family behind us received their all inclusive wrist bands before us.
Hence why my husband refused to leave reception without being shown our room.

The general manager didn’t care just offered to give us free late check out, (which by the way he didn’t do as by 12 o’clock we were locked out of the room). We have two beautiful black kids and for them to experience racism at such a young age, in a place that we spent alot of money to be in is very disappointing and infuriating.

To make matters worse when we were checking out we called for the transport to come to transfer us and our luggage to reception. We sat outside for over 30min waiting whilst multiple transport carts drove past us and picked up other guests. We ended up having to load all our luggage ourselves unto the hotel bus and take that to the reception. If it wasn’t for the kind driver we would have been late for our coach transfer to the airport.

We would have given this hotel a 5* originally because our kids loved all the fun things they were able to do in the hotel grounds. And some of the staff especially in the soprano restaurant were kind and very helpful. The entertainment was top tier and the animation team made it so magical for my kids. But unfortunately the blatant racism which in turn made us feel lesser than other white guest ruined our interior experience. We gave them chance after chance but it was constant. It was no longer a coincidence but a problem a racism problem.

Just returned from an amazing holiday at the Pikalbatros Royal Moderna is Sharm.
This resort is fantastic, there is something for everyone! There are many pools (most heated!), slides for the kids, it’s on the beach, entertainment is brill and the food is fantastic. The staff can’t do enough to help you. Our experience was particularly memorable, especially for my daughter, because of the lovely Mohammed who tended to our room (room 3243!) each day and made the most amazing animal sculptures with towels. It made my daughter’s day to return to our room to see what he had made. He made sure we had everything we needed and he was so welcoming and kind.
I’d really recommend this resort and we will be returning!

Vi havde desværre en del udfordringer under vores ophold på hotellet, som gjorde, at vi ikke fik den oplevelse, vi havde håbet på.
Værelset levede ikke op til den standard som de viste på hjemmesiden, selvom vi havde betalt ekstra for en ferielejlighed frem for et værelse, så var det meget nedslidt. Ventilationen virkede ikke, toilettet løb og køleskabet brummede meget højlydt.

Under vores ophold blev vi beskyldt for at have ødelagt fjernsynet på værelset, hvilket vi finder meget urimeligt. Fjernsynet fungerede fint om morgenen inden vi forlod værelset.
Det gik i stykker mens vi opholdt os ved poolen, hvor det blev opdaget af rengøringen.
Vi undrer os over, hvorfor rengøringen overhovedet tænder fjernsynet, når vi ikke er til stede, og vi stadig havde flere dage tilbage af vores ophold.
Samtidig var det ikke muligt at se, at fjernsynet var beskadiget, når det var slukket, hvilket gør hele situationen endnu mere mærkelig. Det skabte en ubehagelig oplevelse og vi så os nødsaget til at betale for et nyt fjernsyn. Det var en træls oplevelse som vi gerne havde været foruden.

Rengøringen kunne være bedre. Vi oplevede, at rengøringen på værelset ikke levede op til forventningerne. Sengetøjet lugtede, der var gamle nødder under sengen, skidt i krogene, og fladerne var dækket af støv. Det gav desværre ikke et indtryk af, at der blev gjort ordentligt rent, og det var en skuffelse.

Vi håber, at hotellet vil tage disse punkter til efterretning, så fremtidige gæster får en bedre oplevelse.

Marrakech

Our room was located in front of the swimming pools, on the ground floor. On the first day there was a bad drainage smell coming through our room. It was very bad. Also, our bathroom fan wasn’t working, so the bathroom had an awful smell. It was impossible to cope with the smell, so we called for maintenance a few times. Then a couple of workers came and fixed the bathroom fan, which helped a lot. The smell was still there but not so strong as initially. However, the smell from the outside the room was there. There were some drains outside our rooms.

Apart from the smell issue, everything else was average. The room- kettles were worn out. The iron was broken. The teabags were exposed to germs. There were no milk pods in the room.
I would recommend the place to others for one time experience but I wouldn’t go back myself.
There are argon oil and herbal shops near Atlas mountain which are best avoided. They can easily talk you into spending a lot of money. We had the unfortunate experience. The shop we went to is called louarjari cosmetique. The woman there was talking so much and kept on bagging up things that we didn’t ask for. Then she charged us a ridiculous amount. We felt obliged to buy. This experience has left a bad stain on my memory.

Best place for family vaccination. Some pools are heated in the winter periode.
Good service all over.
Very clean pools.
Good variation in the buffet.
Shuttle to privat beach.
Very big thanks from Denmark (princess, boss and big boss) to some good and friendly service personal on the resort.

Zain Youssef cleaning room 5228. Making his incredible animals and creations of the towels 🌟 The kids loved it.
Ahmed Salah in the restaurant service.
Mahmoud in bar.
Norris selling tours and trips.
Mohammed at Kids Disco, with his Sprite cocktails for kids, and gin/tonic for adults.
Shop keeper, in the Super Marked.
Lady with white cap, selling massage.