The Picture Gallery & Framing Centre レビュー 

5,447
•
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent service. My mounting boards were beautifully prepared and exceptionally well packaged. Arrived on time and have brought out the best in my pictures. Thanks

5つ星のうち5の評価

Superb all round. Ordered on a Sunday, ready for collection within 2 - 3 days (delivery also an option). Top quality frames exactly as described. Would recommend.

5つ星のうち5の評価

Fourth time order. Excellent service again. Superb customer support. Slight hiccup trying to pay with my current Mastercard. No idea why this happened. However, all was resolved with help. Frame wit... もっと見る

5つ星のうち5の評価

I've used The Picture Gallery for decades as a professional photographer. This time it was personal. I created a memorial image after my soul mate, my beautiful staffy suddenly passed away far... もっと見る

企業情報

  1. 額縁専門店
  2. ・
  3. インテリア デザイナー
  4. 芸術家
  5. 日用品店

当該企業による記述

The Picture Gallery is a family run business based in Bedford and has been established since 1986. We offer an online picture framing and printing service throughout the UK. We supply high quality made to measure picture frames, canvas floating frames, multi aperture picture frames, picture mounts cut to size, collage printing and framing service, and also offer a print and frame service for your special photos. We love what we do and always go that extra mile so our customers are happy with their orders.


連絡先

4.9

優良

TrustScore 5段階評価の5

5447件のレビュー

5つ星
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3つ星
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4.9

すべてのレビュー

(5,447)

過去12か月のレビュー数: 208件

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5つ星のうち5の評価

Qualify of the picture

Qualify of the picture, frame, and mount was excellent. Might be handy for future buyers but the poor quality shown on the preview picture doesn’t have any impact on the final product. Very happy :D

2026年1月27日
5つ星のうち5の評価

Recommended

I ordered a frame on Sunday, it was dispatched on Tuesday and arrived Wednesday, in the middle of the one hour time-slot provided by DPD. The frame is excellent quality and fits my painting to the millimetre. I couldn't be happier!

2026年1月18日
5つ星のうち5の評価

Fabulous from start to finish

Second time I have used the picture gallery. Fantastic communication throughout, wonderfully packaged parcel and super happy with my frame. I really recommend using them for a quality product and great service .

2026年1月10日
5つ星のうち5の評価

Solved my awkwardly sized print issue

I had some prints which wouldn't fit regular sized picture frames, and these folks were able to make me some simple, lightweight and nice looking frames that would fit with the store-bought ones I already have up. All arrived safe and sound. Happy days!

2026年1月7日
5つ星のうち5の評価

Good Quality Frames, Good Customer Service

** Update to the update! My sincere apologies, I went on to the wrong site and picked up their instructions. Your site has no information on fixing, so my fault again for not going to the second box to see if there were instructions in that one. I appreciate the information regarding the bracket and flat hanging against the wall, however I have a wall fixing that it doesn't suit unfortunately (Hard wall fixing, probably substandard - my issue, not yours). I've updated the review to 5 star as you have shown remarkable patience with me in responding to the issues I had, especially my absolute certainty that I was right when I wasn't! I have also changed the title to avoid any doubt!
*Update post response: the video instructions I followed said screwing the canvas onto the frame was something you "may" want to do for a larger canvas. No suggestion of the dots being temporary. I didn't consider my canvas to be large (it isn't) . The webside also says "If" (... your canvas is large). Can I suggest someone reviews the written and video instructions please. For me; lesson learned. Not sure that I appreciate the implication that I didn't follow the instructions correctly. Someone might have checked the instructions out first before giving this reply.

Service was good, frames arrived in a timely fashion, good quality however the sticky tabs failed quite quickly on one canvas, which fell to the ground, thankfully undamaged, and the hanging hook is not suitable for all wall fixings, so will have to screw the canvas to the frame, and attach alternative hanger (string and loops). I ordered 3 frames which came in 2 boxes, well packed, but fitting instructions were only included in one box, which was the 2nd one I opened (of course!!) I referred to the website for fitting instructions. Frames are lovely though.

2025年12月10日
The Picture Gallery & Framing Centre ロゴ

The Picture Gallery & Framing Centre からの回答

Thank you for taking the time to leave a review and for your kind comments about the quality of the frames and the service — we really do appreciate it.

Just to clarify, the Velcro dots are supplied purely to help position and hold the canvas in place temporarily while the screws we provide are fitted. Once the screws are in place, they permanently secure the canvas to the frame, so the Velcro dots are not intended to be used as a long-term fixing on their own.

In response to your updated review, I also wanted to clarify that we do not currently have a video showing how to fit the canvas into the frame. While there are videos available online from other suppliers, we do not have one of our own. However, the instructions supplied with the canvas frame do explain this process. In step 4, they state that once you are happy with the position of your canvas, for extra security and to ensure it remains firmly held in the frame over time, the screws provided should be used to secure the canvas to the frame.

Regarding the hanging method, the sawtooth hanger supplied is specifically designed for canvas floating frames so that the frame sits flat against the wall. It is suitable for use with standard brass picture hooks (single or double) for plasterboard walls and will also work with Toly hooks for hard walls. We do understand that some customers prefer to use D-rings and cord, however to keep the frame sitting flat to the wall, we generally recommend using the supplied sawtooth hanger.

Thank you also for your feedback regarding the fitting instructions. We’re sorry that they weren’t in the first box you opened, and we appreciate you mentioning this as it’s helpful feedback for us when reviewing our packing process.

We’re really pleased to hear that you’re happy with the frames themselves, and thank you again for your helpful and constructive feedback.

***UPDATE***
Thank you very much for taking the time to come back to us with such a detailed update, and for updating your review — we genuinely appreciate that.

Please don’t worry at all; these things can easily happen, and we completely understand how confusing instructions can be when you’re trying to get everything just right.

Kind regards,
Joy Brealey

5つ星のうち5の評価

Faultless

Easy ordering process, and the frame was manufactured and delivered very quickly, even in the run-up to Christmas. The frame is of a very high standard and it was packaged superbly - I can't fault the product or the service at all.

2025年12月11日

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