Both necklace and anklets are beautifully made and look so good. They came well packaged and delivery service was very good.
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レビュアーのコメントを見てみましょう
Placed an order last week and it has arrived this morning The bracelets I chose are such amazing quality, the hand written note a lovely personal touch I also received a free gift of bracelet,... もっと見る
Beautifully made products. Prompt delivery and fabulous customer service. I was accidentally sent an anklet as part of my order when it should have been a bracelet. Jemma replied to my email s... もっと見る
Really good website with plenty of choice my delivery was prompt and beautifully packaged with a hand written note inside The bracelets I ordered are really lovely quite unusual and great for summ... もっと見る
企業情報
Pineapple Island について
当該企業による記述
Fashion that doesn't cost the Earth
Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.
With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.
How we create
We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.
With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!
What we create
From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.連絡先
Pineapple House, BH9 1PA, Bournemouth, 英国
- retail@pineapple-island.com
- www.pineapple-island.com
4.7
優良
4121件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pineapple Island からの回答
Thank you so much Jasmine! So happy you love the jewellery and that it arrived nice and quickly. We really appreciate your support! 💛
Ordered and received 3 braclets
Ordered and received 3 braclets. Really good quality and value for money. As my spend was over £30 I was entitled to a free baseball cap which arrived with the bracelets, and again Really happy with it ☺️.
Arrived safe and quickly in padded envelope. Well done to sellers.
2025年5月19日
Pineapple Island からの回答
Thank you so much for your lovely review! We're really pleased you're happy with your bracelets (and your free hat too). Great to hear everything arrived safely and quickly. Hope to see you again soon! 💛
Pineapple Island からの回答
Thank you Sophie! So happy to hear everything went smoothly and that you’re pleased with your gift. 💛
Not good customer service when incorrect item sent
Quick delivery & very helpful service when I placed my order then immediately realised my address was wrong, Penny responded that they managed to amend the address before my order was sent out. However when I received my order one item was incorrect. I emailed 3 times and never got a response back, not even an acknowledgement.
2025年4月11日
自発的なレビュー
Pineapple Island からの回答
Hi Claire,
Thank you for your feedback and I’m really sorry to hear you’ve been left feeling disappointed.
We just wanted to let you know that we did reply to your email on the 11th of April but haven’t received a response since. We’ve checked our sent messages and it looks like it went through successfully, so we’re not quite sure what happened there. If you haven’t seen it, it may be worth checking your inbox again just in case it’s been missed.
In that message, we apologised for the issue and asked for a photo of the incorrect item so we could sort it out for you quickly. We’d still love to resolve this for you, so please feel free to get back in touch and we’ll make it right as soon as possible.
Best wishes
Alice
Excellent experience:)
Beautiful rings, great website,lovely packaging and quick delivery. Very happy with everything:)
2025年4月14日
自発的なレビュー
Pineapple Island からの回答
Thank you Lily, this made our day! So happy to hear you loved the rings and had a great experience from start to finish. We really appreciate your support and kind words 💛 xx
Amazing and friendly customer support, lovely items
Very nice jewellery, however bracelet broke but they sent a replacement free of charge straight away. Very friendly customer support, would recommend - just take care with items. 🏅
2025年4月7日
自発的なレビュー
Pineapple Island からの回答
Thanks so much for your kind words Jed. We’re really sorry your bracelet broke but glad we could sort a replacement quickly for you. We really appreciate your support and your feedback means a lot. Thanks again for recommending us and for shopping small 💛 x
Beautiful and well made bracelet and…
Beautiful and well made bracelet and anklet. They look so pretty. I am very pleased with my purchase.
Thank you x
2025年4月2日
自発的なレビュー
Pineapple Island からの回答
Thank you so much for your lovely review 💛 We’re so happy to hear you love your bracelet and anklet. Thanks again for supporting our small business.
Big love from the Pineapple Team x
Customer Service (broken ring)
This has already been a few times I’ve purchased with Pineapple Island. One of the gem fell off my silver ring and so I contacted them. I just want to say how impressed I am with their retail customer service as they sent me a free replacement and a free gift as saying sorry. I am happy to say I will be continue to be a customer !! The products itself is of course high quality.
2025年3月5日
自発的なレビュー
Pineapple Island からの回答
Thank you so much for your kind words and for being a returning customer – that means the world to us! We're really sorry the ring arrived with a fault, but so glad we could make it right for you. Your support and understanding are truly appreciated, and we’re so happy to hear you’ll be shopping with us again. Hope you love your new pieces!
I absolutely love the jewellery here
I absolutely love the jewellery here! Really well made, wonderful boho vibes and very reasonably priced. Customer service was exceptional (was sent one wrong item and this was immediately addressed and rectified). Will definitely be ordering here again :-).
2025年2月28日
自発的なレビュー
Pineapple Island からの回答
Thank you so much for your lovely review! We're so glad you love the jewellery – and we’re all about those boho vibes, so that means a lot 🧡 Sorry again for the mix-up, but we're really happy we could get it sorted quickly for you. Can’t wait to have you back for your next order!
Love the anklet
Love the anklet ! At first they sent the wrong order to me (but things like that can happen) , but they were super lovely and extremely kind enough to send me my correct order free of charge:))) and they even let me keep the wrong order I received. It came really fast, lovely packaging too! Would definitely order again :)
2025年2月20日
自発的なレビュー
Pineapple Island からの回答
Hey Jessica,
Ahh, this made our day! 💛 So glad we could get your order sorted and that you loved your anklet (and the little surprise extra 😉). Thanks for being so understanding, things don’t always go to plan, but we always want to make it right!
Really appreciate your support, and we can’t wait to send more goodies your way in the future! 🌊✨
The Pineapple Island Team x
Fantastic bracelets....and a lovely…
Fantastic bracelets....and a lovely business model.
Thank you.
2025年2月19日
自発的なレビュー
Pineapple Island からの回答
Hey Mark,
Thank you so much for your kind words! 💛Your support helps us continue creating handmade jewellery with purpose!
Hope to see you again soon! 🌊✨
The Pineapple Island Team xx
Pineapple Island からの回答
Hey Ian,
Thanks so much for your lovely review! 😊 We're so happy to hear you’re pleased with your order and our service. Hope you love your jewellery, and we’d love to see you back again soon!
Alice x
Just love my jewellery
Super excited about my delivery just love the necklace and bracelets, unusual and so reasonably priced.
2025年2月7日
自発的なレビュー
Pineapple Island からの回答
Hey Jacqui,
Ahh, we love seeing your name pop up again! 💛 It means so much to us that you keep coming back for more. So happy to hear you’re loving your new necklace and bracelets, we can’t wait to send more goodies your way in the future! ✨
Thanks for being part of the Pineapple Island family! 🌊💕
Penny x
I bought 3 shell necklaces and they…
I bought 3 shell necklaces and they look stunning.
2025年2月7日
自発的なレビュー
Pineapple Island からの回答
Hi Gourav,
Thanks so much for your order and for the lovely feedback on the necklaces! 💛 We're really sorry to hear that one arrived damaged. Pop us a message at retail@pineapple-island.com and we’ll get this sorted for you ASAP.
Looking forward to making this right! 🌊✨
Alice x
Beautiful!
I ordered 2 necklaces and 2 bracelets and they are beautiful. Can’t wait to wear on my holidays ❤️
2025年1月23日
Pineapple Island からの回答
Hey Dawn,
That’s amazing to hear! 💛 So glad you love your new pieces, they’re going to look perfect on your holiday! ✨ Wishing you the best time away, and thanks so much for your support!
The Pineapple Island Team 🌊☀️💕
Great Company
Great product, good packaging and excellent customer service. Letterbox packaging was ideal for a present in the post.
2025年1月21日
Pineapple Island からの回答
Hey Sharon,
This is so lovely to hear, thanks so much! 💛 We’re really glad you liked everything, and it’s great to know the letterbox packaging worked perfectly for your gift. Hope to see you again soon! ✨
The Pineapple Island Team 🌊💕 xx
Very fast response from the customer…
Very fast response from the customer service and also very friendly.
2025年1月20日
Pineapple Island からの回答
Thanks so much for your kind words! 💛 We’re always happy to help, so it’s great to hear you had a good experience with our team. Hope to see you again soon! ✨
The Pineapple Island Team 🌊 x
Great quality of jewellery
Great quality of jewellery. I am so happy with my order 😃
2025年1月28日
自発的なレビュー
Perfect summer bracelets
Just received my order, delivery speed was fantastic. Absolutely love these handmade bracelets, there so pretty! Will 100% be buying more
2025年1月25日
自発的なレビュー
As always really cool stuff from the…
As always really cool stuff from the dudettes down at pineapple island
Will always buy their cool stuff brings sunshine ☀️ into your life 🌺✌️
2025年1月2日
Pineapple Island からの回答
Thank you so much, Terri! Your kind words brought a big smile to my face. We’re thrilled you love our pieces and that they bring a bit of sunshine into your life. Your support means the world to us—thank you! ☀️🌺✌️
Best wishes,
Alice 😊
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