Pinetree Car Superstore  レビュー 

Mo was an absolute gent, super easy process, our 3rd car from pinetree.

They lie to you over the phone when you enquire about their vehicles and during viewing. Once you've paid the deposit. They show their true colours. I would stay away from this company at any cost to avoid being scammed. They will not even return your deposit and will claim that they never receive it. I'm going to escalate this to trading standards and ombudsman of course to make sure noone else goes through the same terrible experience.

We bought Peugeot 308 Allure on 22.09.24.
After one week of owning the car- fault with cooling system became apparent. 6 months on and 3 rounds of repairs later, multiple parts replaced by RAC accredited mechanics, and we still have faulty cooling system and now faulty engine. And Pinetree Car Superstore is ignoring and not responding to our messages.
DO NOT TRUST THIS BUSINESS, save yourself money and trouble!!!!
Thank you for your reply, but prior to this review there was no attempt made by you to contact me, and I have countless calls made to your business, and email, on record that went unanswered.
At the moment I am waiting forward to your actions towards the actual resolution, in regards to the faulty car you sold us.

The sales team are an exceptional group, communicated well at all times, remaining professional and communicating well throughout the whole process.
However……the after sales have very different standards! Noticed a fault the day after driving my car off the forecourt, booked it in for a month in advance. Had my car for two days and STILL did not have the problem resolved. No communication throughout, I had to chase my car and was told it was a young mechanic who “misdiagnosed” the problem. Was given every excuse available to them as to why my car was not ready and was told they do not correspond with customers as they don’t have the time. Poor customer service in my opinion and I still have to arrange for my car to be fixed! I found the after sales team rude and unavailable at all times when trying to contact them. Very poor customer relations in my opinion…..shame really as they let the rest of the team down.

In September, I purchased a Ford Fiesta Zetec S from Pinetree Cars Superstore. Regrettably, I have experienced the most challenging experience yet. The vehicle was missing an engine mount on the day of purchase, and subsequent issues plagued the car. It was frequently in their garage undergoing “repairs” rather than on the road. The turbo failed, followed by constant coolant bubbling. The start-stop function was unreliable, the wetbelt was loose, and all wheel weights were off and so much more. The car emitted excessive noise from the engine.
Despite filing multiple complaints with both the garage and finance company, no resolution was achieved. They advised me to return the car to the dealership for repairs, despite my residence in Cornwall and the dealership’s location in Wales.
In December, the engine completely failed, rendering the car inoperable. When it started, it was in limp mode, with the battery light illuminating and the engine management and service lights activating. RAC recovered the car to my home address and Pinetree cars arranged for it to be returned back to them, who subsequently transported it from Cornwall to Wales after telling me to drive it to them?

As of February, I remain without a vehicle and have not received any compensation, including a courtesy car or other assistance. I have been without a car for approximately three months.

This morning, I received a call informing me that I would receive my full deposit back. However, they would retain four monthly payments for “fair usage of mileage.” This is highly unreasonable, considering the constant need to return the car to Wales for repairs that were never completed. This resulted in additional fuel expenses and time away from work, with extended periods of being without a car for up to a week.

I have consistently encountered difficulties in communicating with the dealership. Reaching them has proven challenging, requiring up to 35 attempts to obtain an update on the car and the expected return date.

From the moment of purchase until now, I have been consistently deceived by the dealership. They sold me a vehicle that was significantly compromised, knowing full well that it had major mechanical issues. I am deeply disappointed by the treatment I have received throughout this ordeal, and the retention of nearly £1000 for mileage is utterly unacceptable.

DO NOT BUY A CAR FROM THEM!

*AVOID* - Collected a car on 25/01. On the 10/02 just 16 days later the clutch failed. The clutch would not release and we had to call the RAC for a roadside breakdown. Called pinetree 15 times before i promised a call back. Eventually had a call back and was told to take the car to the site. Arrived at site 12:08 and was told to wait in the "shipping container" next door. We was still there waiting at 1:15. Went back next door to find the aftersales representative sat there on her phone?! At this point we was told they could not do anything unless the clutch faulters for them? We also sent he RAC report stating what they believed needed to be looked at. I think most people are aware a clutch can be diagnosed without faultering. The car was dropped off monday. today (friday) we have had a call to say the car has been DRIVEN 300 MILES! and it has not faultered so they wont even be looking at it. AVOID AT ALL COSTS. I am demanding the 300 miles of fuel is replaced by pinetree and will be taking the car to an RAC warranty approved garaged to get it sorted. Pinetree can then cover the initial diagnostic fee as they clearly can not be bothered to do it themselves. Will never return and will continue to make people aware of the joke of the company they are.

*update* - we collected the car Saturday and after asking to speak to a manager we were told the petrol would be reimbursed. We also spoke to the mechanic who had been using the car and was reassured that it had been looked at properly. We was also told that after sales should have informed us of all of this and even called us daily. However, we only received 1 phone call on the Tuesday, nothing Wednesday and Thursday and a final phone call on the Friday to advise we could collect the car. We was also reassured that if the issue happens again we can take it back to them regardless of warranty. We will remain optimistic but our issue with the after sales car remains.

Good friendly staff and good choice of cars, but as for them to clean the car before I picked it up was non existence I picked the car up at night so couldn't see it properly but inside was disgusting ash and crumbs on seats and dog hairs on rear seats hell of a thing when you haven't got a dog

My daughter and I had a great welcome and experience with Mo at Tonypandy branch last week, he was informative, friendly without pressuring and luckily my daughter found the car she wanted to purchase. He took us both through the procedure and warranty options. All a great experience and a possible day for collection was arranged. Unfortunately Mo was not working on the day of collection and the handover wasn't as friendly or informed as we would have hoped. Mo had suggested that the car would have sufficient fuel in it which wasn't the case. Range showing less than 10 miles so a fill up was the first thing on the list. We are happy with the car but it's a shame that we didn't receive the same friendly and chatty approach that we had when we were first looking to purchase. Hence why 4 and not 5 stars given on this occasion.

Went up to pinetree on Saturday where mo the sales assistant was very helpful yet not pushy. He also gave me his coat as it was absolutely freezing. He also gave me time to my self rather than pushing me

I honestly couldn't fault it. First time buying a car for pinetree cars Tonypandy. Was greeted by car salesman Mo... what a lovely guy.
After looking around, found a few cars I liked and Mo handed me the keys to have a look. Didn't feel pressured or persuaded into anything like pervious car show rooms. Made me feel really comfortable and welcoming.
Haven't got a bad word to say.
THANK YOU MO.

Excellent Service From Start to Finish!

I recently had an outstanding experience at Pinetree Car Superstore, and I can't recommend them highly enough! Special mention to Paul who was outstanding! He took the time to understand my needs and preferences, guiding me through their impressive selection of cars.

The financing process was straightforward and fair, with options that suited my budget. I appreciated how they took the time to explain everything in detail, making sure I felt comfortable with my choices.

Overall, my experience at Pinetree Car Superstore was nothing short of exceptional. If you're in the market for a car, do yourself a favour and visit them—you won't be disappointed!

Bought my car in May 2024, had it a couple of days and the airbag light came on the dash. At first, Pinetree were really helpful, booked me in near enough straight away to get this sorted. They had changed the airbag sensor but the light came back on a day later, they said that it could’ve been a faulty sensor. These things happen so I took another day off work to get this rectified but they had forgot to put me down in their diary (1st wasted day). They said the car needed to be taken to Renault so I booked another day off work which was a bank holiday, I double checked to make sure the work would still be carried out on this day, which they reassured me it would. When I got to Pinetree at 9am like they said, nobody turned up until gone 10 and 3 men laughed in my face and told me that nothing could be done today. (2nd wasted day). They booked me in again but this is fast forward to November, took my car to Renault which I had to phone them at the end of the day to see when I could have my car back to which they replied that I couldn’t have it back for a further 5 days. The office was closing in an hour so when were they planning on telling me this?? I explained that I can’t go 5 days without the vehicle as I needed to go to work but they said that (another day off I had to take for) the diagnostic they took was different to what Renault had which is just madness to me so Renault needed to order the right part. I explained that I needed my car back by tomorrow but they said if that’s the case then they will not be rectifying the problem and I will have to do so out of my own pocket. They were desperate to get off the phone to me and every time I tried to call they would not answer me, I had to ring off another number just to get an answer as I needed to know when I could have my car. The lady in the office was very rude and blamed me for the reason this has dragged out so long as “I’m not very accommodating with my availability due to working away”. I have messages to my manager covering shifts just to drive from North Devon to Tonypandy to fix this issue so this was not the case and I explained to her that on 3 separate occasions I had missed days off work because they had forgot to book me in. As soon as I mentioned taking this issue further they booked me back into Renault Bridgend on 12th December which I took the car myself and was done within 2 and a half hours.

So I bought the car in May 2024 and the problem was solved 12th December. 7 months of back and forth nonsense, phone calls being ignored from the office and lots of days in work missed. I have obviously spent a lot of time in Pinetree and by the looks of things I got lucky, I saw plenty of people back and forth with far worse issues than I had.

Picked up my new car which was sold to me by Toby in Tonypandy. Excellent and friendly service. Extremely helpful ,Toby thank you

I picked up my new car which was sold to me by Mo in Tonypandy. Excellent and friendly service. Extremely helpful. Would recommend to anybody.

Really pleased with the service we received. The staff couldn’t do enough and we felt at ease choosing a car with no pressure.
Highly recommend Pinetree!

If only minus 5 star rating was a thing !
Absolutely disgusting that this garage is still allowed to sell cars .
Car broke down within 5 days and was back and forth the garage for 5 weeks with numerous problems which were not resolved . Some of which included brake problems .

Been without the use of a car for nearly 7 weeks, causing no end of stress and disruption to myself .

Loving my new car excellent sales man
Mo qasim explained everything I needed to know about car and did all paperwork sufficiently and explained everything to me we found mo very friendly made me feel confident about my new car I would definitely recommend. Thanks mo qasim.

After hearing and reading many bad reviews. I have to say on a personal note, the car dealer ( paul Morgan ) that dealt with us was very professional and helpful to my husband and myself. Going through all paperwork with me as I hadn't done this on my own before. My car is just fab.

Got to admit i was a little bit warey after some of the reviews on here, but I am happy to say I neednt have been! Travelled from Blackpool to South Wales to pick up a car. Love it 😀 I did have a problem with the casing surrounding the casing that goes around the window buttons. This was quickly sorted by the friendly workshop aftersales team!

Worst experience I've had, it was my first car.
I picked up a car on PCP; and the car had nothing but problems from the time I had it to the moment I cancelled my finance on the vehicle.

Catalytic converter broke as I was driving the car home from the dealership; and 1 week after my warranty was up my drive shaft snapped and my clutch needed changing.

Vehicle had damage done to it by previous owner and upon cancelling my finance I was charged for the damage but was told I wouldn't be able to get any paperwork from pinetree about the damage so now have to pay for damage that was not dealt by me as they hadn't recorded it.

Would never recommend to anyone and definitely won't be going there again.

Experience dates range from 21 February 2023 to 11 October 2024

Great response. From company, as now they are insinuating the damage done is in the time of me having the vehicle. And if it's expected of a vehicle of that age it wouldnt be fair to assume that the damage was not there upon (I'm sorry HP) HP. Not only all of this being ridiculous as I would and have taken ownership of damage done by myself, but to need to pay for previous damage from other owners is crazy. Like I said Ridiculous but thank you for the response.