Pinnacle Group レビュー 

Zeeshan is very helpful, kind and always willing to help with issues.
Good manager with respectful and kind attitude.

Throughout my Army career, I have engaged with numerous Housing Officers from both the Defence team and Pinnacle. Although I have always raised matters within my entitlement, I have often struggled to achieve a satisfactory outcome.

Over the past six months, I have been working with Craig Watmough regarding a housing allocation issue, and his support has been exceptional. His professionalism, proactive approach, and outstanding problem‑solving skills have been evident throughout. He has liaised with several Housing Officers and the Housing Allocation Officer to ensure my case was properly considered.

Craig’s dedication, behind‑the‑scenes effort, and unwavering commitment have directly contributed to the successful allocation of SFA within my entitlement. He is truly an asset to the Pinnacle team, and one they should be proud of. Without hesitation, I would recommend that anyone experiencing housing difficulties speak with him — I am confident he will go above and beyond to assist.

Thank you, Craig.

Very friendly and professional service from Michelle who was always ready to answer any queries and get paperwork over to me fast.

Zeeshan is the best person to manage Bowery. Since i joined Pinnacle FM, he has made my job easier and has communicated very well with me and helped me adapt. The residents echo this as well as I only hear good things about him and how hard he works.

I recently moved out of my SFA house with my young family at Catterick Garrison, & the experience, although sad, has been made easy with the great help & support from David Bruce, who has been our housing agent at Pinnacle.
He has been an absolute star throughout all of our time spent at Catterick.
Thank you Pinnacle for excellent service over this period.

Nicole Mason made the whole experience easy and was very approachable!

Housing Assistant was clear, helpful and polite. Direction received made the application process easier to understand reducing the stress associated with our future house move whilst balancing work and family life.

Zeeshan from Pinnacle has been very productive and supporting residents within Wembley Park, the response rate from the team has been very good

Keep up the good work.

Cllr Akram

I’ve had some issues with other people on my street however each time I’ve had to report something a lovely lady called Linda has always stepped in and tried her best to get it sorted. And has even helped in departments such as repairs and so on. Very helpful. Sadly the issues with my neighbours still go continue this is why only 4 stars not 5 star rating. My apartment is lovely. Again the staff have always been lovely and helpful however the areas need to be controlled a little better and also stricter on some tenants and they’re actions and behaviours

Samantha Barnes (Windsor) has been fantastic is getting things sorted for us particularly over the festive period. She fought our corner until we got a result!

When I submitted my application, all my calls and messages were handled by very kind and courteous staff. Today, more than six months later, I am still waiting for the housing assignment. The worst part is the lack of information—messages now go unanswered, and phone calls only lead to being told that no one knows anything. They must understand that in a matter as important as housing, having at least a clear timeframe for when accommodation will be provided is vital for a family. New schools, relocations, and many other aspects need to be planned accordingly. I cannot understand this lack of transparency.

My daughters (both with heart conditions) have had no heating for over 2 days, have contacted pinnacle 3 times & still no contact.

We had a pre March out booked with David Bruce in Catterick, he arrived on time and was very clear in terms communicating the need of the pre march out. David provided valuable information on cleanliness and handover standards as well as hints and tips required for a smooth march out.

Overall, a very useful appointment.

Alexandra was a very good help me
thanking you

David Bruce made it. Polite, professional, punctual, couldn't ask for more, a great rep for Pinnacle!

Great and professional individual handled March out really well.

Pinnacle does not listen to SFA tenants and shows little care or consideration for the Service personnel and families they are responsible for housing. The standard of SFA accommodation provided is unacceptable — properties are old, outdated, and poorly maintained.

Legitimate concerns raised by tenants are frequently ignored or dismissed, leaving families living in substandard conditions for prolonged periods. For military families who have limited choice and rely on SFA, this lack of care is particularly disappointing. The housing provided falls well below the standard that Service Families should expect or deserve.

David (David Bruce, Catterick Garrison) was amazing, super informative and seemed to know exactly what he was talking about, was very reassuring when it came to our concerns about the house due to past experiences, Really nice bloke to chat too and made the whole process easy and quick. Probably one of the best housing officers we have had since living in MOD housing! After having such a hard time with our previous house and HO we were skeptical about how this move in would go but it was a pleasant surprise and we look forward to the coming years of living here!

I moved into Crossways Quarter (Bellway Apartments) in June 2024, and unfortunately my experience with Pinnacle—the company managing the service charges—has been extremely disappointing from day one. We were told by Bellway that Pinnacle would contact us with details about our service charges, but the very first correspondence we received was a warning letter claiming we were in arrears and threatening additional charges and bailiff action. Not exactly the welcome you expect when moving into your first home.

Although Pinnacle later informed us that we could set up a monthly standing order (which we did immediately), the issues didn’t stop there. When purchasing the property, we were promised a children’s play area, a gym, and a workhub—yet 18 months later, only the workhub exists and only just (opened within the last 3 months). Despite this, we are still paying for them through our service charge.

Adding to the frustration, our annual service charge—normally applied in August—was only communicated to us on November 19th, and had increased significantly from £1,758.40 the previous year to £2,372.69. This rise is completely unjustified given that the development is still unfinished and many services are either unavailable or poorly delivered.

After receiving this extremely late notification, I updated our standing order immediately to ensure the new amount was covered. Yet today, I received another threatening letter claiming we are in arrears and warning that bailiffs will be sent to recover funds—despite us paying exactly as instructed.

Overall, this entire experience has been stressful, unprofessional, and deeply disappointing. I cannot wait to leave, which is a shame because the promised facilities were a major part of what drew us to this property in the first place—and we have been unable to benefit from any of them.

I recently had a long-running issue that needed to be escalated, and Craig from Pinnacle’s escalation team was the standout reason it was resolved so smoothly. From start to finish he was absolutely professional, taking the matter almost personally in the best possible way and making sure every detail was followed through.

Throughout the whole journey he kept me fully in the loop, contacted me regularly with updates, and made sure I always knew what was happening next. What had been a stressful situation over a long period of time became much more manageable purely because of his involvement.

Having someone as experienced, committed and genuinely customer focused as Craig in the escalation team is invaluable. Pinnacle are very lucky to have him, and I would not hesitate to recommend them based on the level of care and service he provided.