Absolute joke. 2 new doors fitted, difficulty closing and locking. Both were bowed and eventually replaced with planets "upgraded" doors. Within weeks the front door was giving us problems... もっと見る
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Friendly installers who never stopped working for 2 days. Did an excellent job although there was a hiccup with the size of some of the frame (not particularly anyone’s fault). New frame part manufact... もっと見る
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Having contacted Planet south Lakes after seeing an advert on Facebook I have been very impressed with their service. The sales team weren't "pushy" at all, giving sound and sensible advice. The guy... もっと見る
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The process from visiting Planet’s showroom in Kendal through to ordering our new conservatory was relatively faultless. There were a few ‘order clarification’ phone calls that didn’t take place as... もっと見る
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企業情報
当該企業による記述
Planet is Cumbria's leading home improvement company. At Planet, we understand that choosing to undertake work on your property is a decision that doesn’t come lightly. With decades of experience under our belt and a brilliant reputation serving the people of Cumbria, we know a thing or two about improving people’s homes. We’re a family-run business that offers a bespoke design service, backed by market-leading products and exceptional craftsmanship and care – and we’d love to help you achieve your dream home.
連絡先
Dockray Hall Road 31, LA9 4RU, Kendal, 英国
- 0800 612 2255
- www.planetsouthlakes.com
4.4
優良
113件のレビュー
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Absolute joke
Absolute joke. 2 new doors fitted, difficulty closing and locking. Both were bowed and eventually replaced with planets "upgraded" doors. Within weeks the front door was giving us problems latching, engineer came out & adjusted the keep, still not right. The door was checked for bowing and warping, manufacturers tolerance is 5mm, ours was over 10mm. "Morning,
Just an update,
The report from Jon has gone to our suppliers and the door manufacturer and we are currently awaiting their response.
I will keep you informed.
Regards
Barry Rowbotham. 4 weeks have passed, 2 emails sent, not so much as a reply. We have no intention of letting this go.
Sally Harvey
2026年9月2日
自発的なレビュー
Planet Home Improvements からの回答
Hello Sally,
We’re sorry to hear about the issues you’ve experienced with your doors and appreciate you taking the time to share the details.
We’re disappointed that the replacement door has not performed as expected and that further adjustment has been necessary. We take concerns regarding the condition and performance of our products seriously and will ensure your feedback is passed to the relevant team for review.
We have asked the relevant team to review the issues raised and provide an update on the required resolution. We hope this will help ensure the matter is addressed appropriately.
Kindest Regards,
The Customer Care Team.
Planet are the best.
We have always used Planet for our windows. Their whole ordering and fitting service is brilliant and prices are very reasonable.
2026年8月13日
自発的なレビュー
Planet Home Improvements からの回答
Hello Gary,
Thank you for your fantastic review and continued support. We’re delighted to hear that you’ve consistently been happy with Planet, from the ordering process through to installation. It’s great to know you find our service reliable and our prices competitive. We really appreciate your loyalty and recommendation!
Kindest Regards,
The Customer Care Team.
New Garden Room
After visiting the showroom we decided to upgrade our existing conservatory, The procedure went very smoothly from beginning to end, the team were both hardworking and polite and we are very happy with the end result and are now getting maximum use out of our now garden room.
2026年7月1日
自発的なレビュー
Planet Home Improvements からの回答
Hello Ann,
Thank you for taking the time to share your experience. We’re delighted to hear that your conservatory upgrade went smoothly from start to finish and that the team were hardworking, polite, and professional throughout. It’s great to know you’re enjoying your new garden room and getting the most out of the space. We appreciate your kind feedback.
Kindest Regards, The Customer Care Team.
The fitter arrived at 8am completed the…
The fitter arrived at 8am completed the work in good time. No mess just a good job done!! Thank you!!
2026年7月23日
自発的なレビュー
Planet Home Improvements からの回答
Dear Pauline,
Thank you for your kind review. We’re pleased to hear that your fitter arrived promptly, completed the work efficiently, and left everything clean and tidy. We appreciate you taking the time to share your experience.
Many Thanks, The Customer Care Team.
Excellent service
From reporting the problem to it being fixed less than 24 hours. Very impressed, excellent service, can thoroughly recommend.
2026年7月20日
自発的なレビュー
Planet Home Improvements からの回答
Dear Helena,
Thank you for your excellent review. We’re delighted to hear that your issue was resolved within 24 hours and that you were impressed with the service you received. We really appreciate your recommendation and your kind feedback.
The Customer Care Team.
New Roof!
Fitting was great, they had it done in 2 days, only problem was we didn't really know who was in charge, but overall a great experience.
2026年6月4日
自発的なレビュー
Planet Home Improvements からの回答
Hi Paul,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the fitting and that the work was completed efficiently within two days. Thank you again for your kind words and support.
The Customer Care Team.
Planet Home Improvements からの回答
Good morning,
Thank you for your feedback! We're pleased we could resolve the issue quickly and that you're happy with the outcome.
Thank you for choosing us.
The Customer Care Team.
A positive experience
We had an issue with the lock on our Planet installed door.
I called Planet and was advised they would send someone out to look at it. The visit was easy to arrange, the technician was on time and polite. The work he needed to do was explained to me and quick to be carried out. Very happy
2026年7月2日
自発的なレビュー
Planet Home Improvements からの回答
Dear Bob,
Thank you for your lovely review! We're delighted to hear that arranging your service visit was straightforward and that our technician arrived on time, explained the work clearly, and resolved the issue quickly.
We're pleased we could get your door working properly again, and we really appreciate your feedback.
Warm Regards,
The Customer Care Team.
Great company
Great company
The project manager kept us up to date throughout the build , all the trades people were hardworking polite and more importantly very good at their jobs
Would definitely recommend
2026年6月9日
自発的なレビュー
Planet Home Improvements からの回答
Hi Nick,
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience. It's great to know your Project Manager kept you informed throughout the build and that our installation teams impressed you with their hard work, professionalism and craftsmanship.
Thank you for your recommendation.
The Customer Care Team
Planet Home Improvements Conservatory Ordering and Build Review
The process from visiting Planet’s showroom in Kendal through to ordering our new conservatory was relatively faultless. There were a few ‘order clarification’ phone calls that didn’t take place as promised but these were all resolved easily, though later than promised.
When the build began we were blessed with perfect, though perhaps slightly too hot weather for the construction team. This meant there were no breaks in the build process, which would have happened during bad (rainy) weather.Consequently, the build was completed slightly earlier than planned.
The quality of the build was superb, OK, there were one or two areas that required some post build snagging work, but that’s part of the completion process, and they were carried out quickly over a couple re-visits by one or two guys from the build team.
We now have a smart new conservatory which we are using on a daily basis.
2026年5月29日
自発的なレビュー
Planet Home Improvements からの回答
Dear Thomas,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that your experience, from visiting our Kendal showroom through to the completion of your new conservatory, was such a positive one.
It's great to know the project was completed ahead of schedule and that any snagging items were resolved promptly by our team. We're especially pleased that you're already enjoying your new conservatory every day.
Thank you once again for choosing Planet and for your recommendation. We hope you enjoy your new living space for many years to come.
Best regards,
The Customer Care Team
Terrible after service …
We had windows fitted about 7 months ago. The sill joint has cracked in 2 places along with the strip between the windows about 3 months ago. I have contacted the company 3 times now over the past 3 months and they just keep telling me it is being passed back to the guy who did the initial survey. To date no has got back to us. The window was also not as described when the survey was completed. Shocking after care and warranty. I would not use again or recommend. Replying to these poor reviews by the company saying they are sorry is a waste of everyone’s time. Improve your customer aftercare.
2026年5月1日
自発的なレビュー
Planet Home Improvements からの回答
Hello Michael,
Thank you for your feedback. We are sorry to read that this has been your experience and apologise for the frustration caused.
We would like the opportunity to investigate the issues you've raised, including the cracked sill joints, the concerns regarding the product specification, and the delays in responding to your warranty request.
Could you please email your name, address and, if possible, your contract number to our Customer Service team by emailing customerserviceswest@cohomeimprovements.co.uk so we can locate your project and review what has happened? Once we have these details, we will investigate the matter and contact you directly to discuss the next steps.
We appreciate you bringing this to our attention and hope we can resolve your concerns as quickly as possible.
Best regards,
The Customer Care Team
Excellent service from sales to completion
Excellent service from sales to completion. Highly efficient installation and all materials of very high quality. Everything went like clockwork.
2026年5月26日
自発的なレビュー
Planet Home Improvements からの回答
Dear Stuart,
Thank you for your feedback. We’re really pleased to hear you were happy with the service from start to finish and that the installation went smoothly.
It’s great to know you’re satisfied with the efficiency of the team and the high quality of the materials used.
We really appreciate you taking the time to share your experience.
Kindest Regards,
The Customer Care Team.
Went above and beyond to repair our…
Went above and beyond to repair our glass door which they didn't have to do as out of warranty. Customer service was excellent and would highly recommend
2026年5月19日
自発的なレビュー
Planet Home Improvements からの回答
Dear Kristen,
Thank you for your kind feedback.
We are delighted to hear that our team was able to assist with the repair of your glass door and that you were pleased with the service provided. Whilst the door was outside of its warranty period, we are always happy to help where we can, and it's great to know this made a positive difference.
Thank you for your recommendation and for taking the time to share your experience. It is very much appreciated.
The Customer Care Team.
Excellent service from our first visit to Planet…
From our first visit to the Planet Showroom in Kendal we were impressed. We were greeted by a friendly polite receptionist who listened to our queries. A home visit was arranged and a salesman came to visit us. Again he was friendly and helpful - and professional. He explained all the options for us, showed us brochures and took details. Subsequently we were visited by a Surveyor who took very detailed measurements and helped us to choose items like door handles. We were given a date for the work to commence and all the finance details.
Work commenced on an agreed date. First visit from an electrician to remove the light and doorbell. Then on the agreed date the Fitter arrived on time. He spent three days with us, as agreed, and worked in a friendly and professional manner to erect our new porch, including a pitched roof. He was Farley, and he paid great attention to detail. It was a pleasure to have him at our home. When he had completed his work he took away all the rubbish from our old porch. The site was left clean and tidy. He then contacted the plasterer who did an excellent job which took about a day. The next visit was from a carpenter who carried out woodwork. The electrician returned to install a new ceiling light. Finally when the job was complete we were visited by a cleaning team.
We are absolutely delighted with the finished job. It looks good and the materials are of a very high quality. We were finally contacted by the office to arrange final payment.
We have no hesitation in recommending Planet Home Improvements and will certainly contact them again for any work we require in the future.
2026年4月9日
自発的なレビュー
Planet Home Improvements からの回答
Dear Clive,
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that you were impressed throughout your journey with Planet Home Improvements, from your initial showroom visit through to the completion of your new porch. It is particularly pleasing to hear that every member of the team provided a friendly, professional and helpful service, keeping you informed and supported at each stage of the project.
We will be sure to pass your kind comments on to Farley and the other tradespeople involved. Attention to detail, quality workmanship and leaving customers' homes clean and tidy are all standards we strive to achieve, so it is wonderful to hear that these efforts were recognised and appreciated.
We are thrilled that you are delighted with the finished result and the quality of the materials used. Your recommendation means a great deal to us, and we are grateful for the trust you placed in Planet Home Improvements.
Thank you once again for your feedback, and we look forward to assisting you with any future home improvement projects.
Kindest Regards,
The Customer Care Team.
Nice Job
I had all my windows replaced by Planet Home Improvements. Although all the windows were replaced in one day, the window sills, a vent and a window handle hadn't been received from the factory when they came to install the windows. This meant I had to wait another few days for the window sills to be fitted, and another week before they came to fit the missing vent and window handle. It would have been better if they had waited until they had received everything before coming to replace the windows. Apart from that the windows look good and the people involved in installing them, were friendly, polite and worked efficiently.
2026年4月27日
自発的なレビュー
Planet Home Improvements からの回答
Hello Richard,
Thank you for your feedback. We are pleased to hear that you are happy with the appearance of your new windows and that you found our installation team friendly, polite and efficient throughout the process.
We do, however, apologise for the inconvenience caused by the missing window items. Your feedback is valuable and will be shared with the relevant teams as we continue to review our ordering and installation processes to improve the customer experience.
Thank you for choosing Planet Home Improvements, and we hope you enjoy your new windows for many years to come.
The Customer Care Team.
Reliable -with no fuss.
Turned up on time for the first chat and at the survey and installation. Job done on the date we agreed and done well. The price stayed the price from the start.
2026年3月3日
自発的なレビュー
Planet Home Improvements からの回答
Dear Paul,
Thank you for your feedback.
We’re pleased to hear everything ran smoothly from the initial appointment through to survey and installation. It’s great to know the work was completed on the agreed date, to a high standard.
Many Thanks,
The Customer Care Team.
Excellent experience from start to…
Excellent experience from start to finish, very professional and I’m very pleased with my new windows
2026年5月15日
自発的なレビュー
Planet Home Improvements からの回答
Hello Caroline,
Thank you for your feedback.
We’re delighted to hear you had an excellent experience from start to finish and found the service professional throughout.
Kindest Regards,
The Customer Care Team.
Friendly installers who never stopped…
Friendly installers who never stopped working for 2 days. Did an excellent job although there was a hiccup with the size of some of the frame (not particularly anyone’s fault). New frame part manufactured that day and delivered the next.Fitters made good and the new glass that had to be ordered was fitted the following week. Cleaning team came a couple of days later and was left with an excellent sparkling conservatory.
2026年4月28日
自発的なレビュー
Planet Home Improvements からの回答
Hello Mike,
Thank you for your feedback.
We’re delighted to hear the installers were friendly, hardworking, and completed the installation to such a high standard. We’re pleased that any issues were resolved quickly with the replacement manufactured and delivered the following day, and the replacement glass fitted promptly the following week.
It’s also great to know the finishing touches from the cleaning team left you with a sparkling conservatory to enjoy.
Thank you again for taking the time to share your experience.
The Customer Care Team.
Excellent service
Delivered on the day. No fuss. No mess. I wouldn't have known the window had even been replaced. Didn't even have to decorate!
2026年4月22日
自発的なレビュー
Planet Home Improvements からの回答
Good afternoon,
Thank you for your feedback.
We’re delighted to hear the installation was completed exactly as planned with no fuss or mess, and that the finish was so seamless you wouldn’t have known the window had been replaced. It’s especially great to hear there was no need for any redecoration afterwards.
Your comments are very much appreciated.
The Customer Care Team.
We have just completed our extension…
We have just completed our extension with Planet home improvements. The team have replaced a 40 year old cold and leaking conservatory.
It took a while to get things started but once teams were on site everything went smoothly. We are now waiting for completion on Thursday with the cleaning team booked in for a morning visit.
Without exception the teams that worked on site were fantastic, very professional and friendly.
Like all builds communication is the key, we had long conversations with the surveyor, building manager and project manager. We got the build over the line within 7 weeks.
These are not cheap products but when you see the work that goes in to construction you can see why.
We were particularly impressed with the 20 year structure guarantee and 10 year building guarantee. We think the structure will outlast the rest of the house 😂
Thanks once again to everyone involved.
2026年5月12日
自発的なレビュー
Planet Home Improvements からの回答
Hello Andrew,
Thank you for your detailed feedback.
We’re delighted to hear you are so pleased with your new extension and that your old conservatory has been transformed into a warm and enjoyable new space. While we appreciate there was a delay in getting the project started, it’s great to know that once work commenced everything progressed smoothly and the build was completed within a good timeframe.
We’re especially pleased to hear such positive comments about all of the teams involved on site and that their professionalism and friendliness stood out throughout the project.
It’s wonderful to hear you value the quality of the construction and the guarantees provided, and we certainly hope the new structure stands the test of time for many years to come.
Thank you again for choosing Planet Home Improvements and for taking the time to share your experience.
Best Regards,
The Customer Care Team.
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