Prepaypower レビュー 10,239

Spoke with Bela, she was very helpful and got my issues resolved without any difficulties and build some lovely conversations also .she was friendly.I am delighted with the level of great communication.

Great support from Dealing with an agent named Abhishek.He was very helpful and efficient regarding all my credit added to system and tariff charges. If all customer service interactions with Pre pay are like this then well done them.

Customer service is clear and informative. Genevieve was very friendly and helpful.
I've only just started using pre pay power and had to use thier help on a few things, to date they've been excellent.

Spoke to Priyanka about installing my prepay meter, great that my call was answered quickly and within minutes it was all sorted out, lovely lady, very efficient and explained everything to me.
Thank you

Abhishek is a very nice and informative worker who answered all my questions perfectly

Praise did all she could to help me with my issue. I was very happy with her help and also with the information she gave to help with any further issues I might have

After purchasing our new home, we discovered it had a prepay electricity meter. Although we preferred our usual provider, Energia - with monthly direct debit, we had to first register with the prepay company to restore power to the house. Afterwards, we arranged the switch to Energia.
When I then tried to deactivate the prepay account on the phone, the representative (Ridi I think her name was) continuously put obstacles in my way for almost 20 minutes as to reasons why we should not go with Energia, prolonging the call to an uncomfortable and annoying stage. Eventually, she agreed to deactivate. All calls are recorded and I can confirm my final instruction was to deactivate the account. The approach felt overly pushy, which could be difficult for some customers who would be less fragile than me.
Our electricity was unexpectedly disconnected today due to an overdrawn balance as a result of the account not being activated when requested, and Energia couldn't proceed with the switch because the prepay account remained active.
I called Prepay again and learned my initial deactivation request hadn't been honoured because of an apparent follow-up agreement the previous Friday. After clarifying no such agreement and standing firm, the account was finally deactivated but not before another sales pitch was attempted. A few hours later (Ridi) called me again and I confirmed I did not wish to speak with anyone from Prepay and I terminated the call. Whilst I understand the representatives are paid to encourage and keep customers, good customer service is paramount and being made to feel uncomfortable and pressurised does not factor into customer service.
The whole process was frustrating and patronising. I am relieved to be back with our chosen supplier ENERGIA. Read the words, OUR CHOSEN SUPPLIER.

Bela was very helpful and friendly. He got my query sorted straight away 🙂. Great customer service.

I had issue with logins, and the lady ridhi and helped myself alot.

Hi I'm a single mother of 4 kids and I'm struggling I rang tour company and spoke to an angel called devine she went above and beyond helping me I'm truly grateful

Kushum went above and beyond, really helpful and efficient

I rang PrePay customer service and spoke with Ridhi as I wanted to close my account. She was very helpful and courteous while handling the call and transferring me to the appropriate department.

I was extremely happy with the customer service I received today from Florine, she was very knowledgeable and helped to resolve the issue quickly and effectively

What made experience 'so great': My power went off yesterday at 4pm. The electric company were unable to turn the power on; they advised me not to call Prepay Power, telling me that PPP could not help. At 5.48 I called Prepay Power. Ridhi answered me call. Within five minutes, following Ridhi's directions - my power came on.
Many, and sincere thanks to Ridhi. I will always be a Prepay Power customer. Paddy Fitzpatrick, 59 Madden's Buildings, Blackpool, Cork.

Very Good he safe me i was Whit no Electric in house and the assistant guide me to help gift u are the best

Prepay power are legit …….honestly

I called i had an emergency the person I spoke to was Genevieve she was most helpful polite and patient and gave me the help in needed.

Many thanks
Charlotte

The company should have told us there was a block on our meter. We were not informed about this. I work from home and I had to miss an important meeting to address this issue, as our power had been cut off. It’s simply not good enough.
As for your customer service agent Emma, she was very professional. Super helpful and courteous. Great phone voice and very friendly.

Rang prepay power got a lovely assistant on the phone her name was Bella , she was so helpful and helped me with my enquiry. Thank you

I,found,pre,pay,power,,in,my, opinion, very, helpful,I,was, talking,with,Bella, from,pre,pay,power,,,I, appreciate,the, advice, and, information, helpful,
Thursday,19,