Primrose レビュー 37,324

Ordered a gift on the evening of the 9th march for mother's day as primrose stated 2-3 days delivery. Arrived on 17th March so a week later and missed mother's day. Took over 24 hours to respond to email asking where the plant was.
The plant is nice but don't buy if you want the product within the specified time frame.

I bought 2 Corten steel planters 5 years ago from Primrose that started disintegrating within 3.5 years when they should last 10-15. We set them up perfectly in our garden in a sunny location, off the ground etc, but they are now completely rusted through and useless. I so wish I’d gone to Coolings, our local centre, as they are confident in their products with full personal customer service. Sadly they didn’t have the size planter we were after!

The dreadful dismissive customer service I’ve encountered at Primrose is a joke, with no direct to centre number to call (eventually found a number, sounds like a call centre!) and a patronising email in return to my two original polite emails.


Do not buy products from this company, they lied about the material used on their website and simply don’t care about their customers! How they expect anyone to come back after selling such cheap products as quality and reliable is a mystery, they put profit over loyalty to those who keep them going.

They are ok! Flimsy and a lot of money for what they are

Tiny, tiny!

Never buy potted plants from this site, mine just arrived damaged and out of their pots because they were not packaged correctly, and there were no labels on the package to say which way up the places were. This has never been the case with plants I have bought from other sources.

I purchased a pack of 2 PestBye battery operated cat repellers. I thought I'd need 2 to cover the area in the garden, however so far I've only needed one. It's worked very well and the price was competitive with other good options online. Delivery was within the expected timescales as well

Intend putting in complaint. 1 lot of 3 (scabious) all 3 are plants with no evidence of side shoots but all are in bud had their buds removed or rotting. Not very good given your reputation.

Gold solid planter good price and very quick delivery.

Arrived in reasonable time and condition and we were able to track. Good

Great product but delivery company did not follow delivery instructions.
Just backed up on the drive and threw the bags out the back of his van.
I requested that they get put to the right of drive on the lawn. Stated those instructions as I am unable my self at the moment to lift anything as heavy as those bags due to abdominal surgery.
I'd ordered these for a customer for my guys to spread on her garden beds.

Product OK. Stupid delivery driver dumped 5 x 5m willow fence rolls on the path outside our front door and drove off. Didn't ring the bell. We couldn't get out the front door and I had to call a neighbour in the rain to help move them!!
If he'd rung the bell they could have gone straight in the garage. What a rubbish and super lazy delivery and poor service. Will never order anything from you again. Very angry.

Love the planters. Excellent value

Pleasing, yellow garden pot. Reasonable price.

First designated delivery by DX Express did not arrive on date the company specified. Excellent Customer Service from Case Manager Thando ensured the item was delivered on a subsequant date.

I don’t have the item yet as delivery is in February but my other items from Primrose have always been great!

Excellent customer service, fast delivery, clear and efficient communication.

Not only am I extremely happy with my patio heater but the company’s customer service is both courteous and prompt.

A very well made product and good service all round.

Quality pots, safely packed and delivered.
I am very pleased with my purchase.
Thank you.

From ordering to delivery was easy and plant pot well protected

I ordered an item on 2 November. Two weeks later, the item had not arrived, so I called their call centre. I was advised that one of their team members would contact me within two hours with an update. When this didn’t happen, I called again and was advised that I would get an update within 24–48 hours.

When I queried further, it turned out that their supplier had an issue with my address, which—according to an email—they had informed Primrose about on 4 November. I was given a number to contact the supplier (which cost an additional fee per minute). I got through to an automated system where I rebooked the delivery.

I did not receive any email or text confirmation, so I called Primrose on the day of the delivery. When I called, I was disconnected twice (it felt intentional, but I can’t prove that). While waiting, I received a text advising me that my order had been cancelled with no explanation. This then occurred a second time. Primrose then continued to disconnect my calls.

I still do not have my item or a refund.