Paying but can't use. Slow support
Weâve been paying for this tool for over a month and still havenât been able to use it due to ongoing platform bugs.
I rarely leave negative reviews, but this has been a poor example of how to run a SaaS product.
After reporting the issue, the initial support response was dismissive and failed to address the actual bug.
The Head of Support later stepped in and scheduled a call. During that call, I even added a team member to the platformâtime and money wasted, as the issue remains unresolved three weeks later. The dev team has not provided a single update.
The only âsolutionâ has been to wait for a V2 release, expected in two weeksâwhile continuing to pay for a product that is unusable and unreliable.
The product itself shows promise, but the customer support and issue resolution process have been far below the standard of any other B2B SaaS Iâve used.
At this stage, I would strongly recommend choosing an alternative if reliability and trust matter. Iâve used a comparable tool for years, and for a marginal price difference, the experience is significantly better.






