Psymplicity レビュー 

275
•
TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Psymplicity went through a shocking period about 18months ago when the admin was a shambles. Nothing worked! They have absolutely turned it around and it is all back on track. Very happy with the serv... もっと見る

企業が回答しました

5つ星のうち5の評価

Dr Beider listens and values my feelings and opinions and explains stuff clearly. Admin always reply quickly, help, are friendly and caring too. I feel privileged to have found your clinic and have... もっと見る

企業が回答しました

5つ星のうち5の評価

I've been a patient for i think 3 years now. Phone numbers and email addresses work, easy to talk to a real person who resolves questions effectively. The life admin aspect of it works well. I've ha... もっと見る

企業が回答しました

5つ星のうち5の評価

At appointments I’ve been met with compassion, care, and the clinician I’ve had recently - she has taken the time to really understand my symptoms as opposed to me feeling like I’m just being push... もっと見る

企業が回答しました

企業情報

  1. 精神保健クリニック
  2. ・
  3. 心理学者
  4. 心理療法士
  5. 精神衛生サービス
  6. 精神科医

当該企業による記述

At Psymplicity we have a dedicated team of highly trained psychiatrists, psychologists and psychotherapists who are here to help. Our team are committed to the wellness of our patients and their loved ones through prevention, intervention, education, and treatment. We are there to provide you with advice on behaviour management, medication treatment and development of skills and strategies to help manage thoughts, emotions and behaviours that impact your mental health. Your appointment can take place from the comfort of your own home via video call. Our clinicians will provide you with a warm, reliable, and caring environment which is a safe space for you to discuss your concerns, find the support you’ve been looking for and take the next step along the path to better health and happiness. If you are feeling low, struggling with mental health concerns you cannot explain or just need someone to talk to, please reach out to us on 020 7118 0407, our Patient Care Team will match you with one of our consultant psychiatrists or psychotherapists. We are with you on your journey


連絡先

4.7

優良

TrustScore 5段階評価の4.5

275件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(275)

過去12か月のレビュー数: 59件

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5つ星のうち5の評価

Life Changing

Having self diagnosed with ADHD I wasn’t planning on getting a formal diagnosis until further reading made me feel that some physical symptoms, chronic constipation, exhaustion and muscle spasms, could be low dopamine which is a common part of ADHD. So I took the plunge and made an appointment with Dr Mole. 2 months in, and with some careful adjustment of medication levels, I am beginning to feel like a human being again.

The whole process from booking, prescriptions and aftercare is flawless. I’m so glad I took this step at 57 years old.

2023年7月24日
5つ星のうち3の評価

Cannot get through by phone/email

I don’t really want to complain, everything has been excellent until I have been trying to contact you urgently since the end of last week by phone and email. Prescription urgently required. Can you explain how I can get through to you please?

2023年8月1日
自発的なレビュー
Psymplicity ロゴ

Psymplicity からの回答

I'm sorry that you shad difficulty contacting our service. We experienced a challenging start to August and this impacted our service level. We have contacted all patients to provide explanation and offer support as necessary. Once again, my sincerest apologies Sharon.
Kind regards
The Psymplicity Team

5つ星のうち4の評価

Very easy process made our life’s…

Very easy process made our life’s easier with a diagnosis for my son. Highly recommend.

2023年7月30日
Psymplicity ロゴ

Psymplicity からの回答

Thank you for taking the time to write this review and provide us with feedback Emily. I'm really glad to hear that the process was supportive for your receiving support for your son.
Kind regards,
The Psymplicity Team

5つ星のうち5の評価

Great service, professional and reassuring

Customer service staff helpful and responsive.
Psychiatrist professional, friendly, knowledgeable.
Seamless service so far, would recommend.

2023年7月21日
Psymplicity ロゴ

Psymplicity からの回答

Hi Natalie,

Thank you for taking the time to write a review for us.

It great to see you've had a seamless experience with our teams.

We are looking forward to continue providing this standard of care to you.

Take care,
The Psymplicity Team

5つ星のうち5の評価

Great communication!

Great communication with the team and so quick to get a diagnosis for our daughter!

2023年7月19日
Psymplicity ロゴ

Psymplicity からの回答

Hi Chloe,

Thank you for your review.

Its great to see you've had quick service for our team.

We look forward to continue working with you and your family.

Take care,
The Psymplicity Team

5つ星のうち4の評価

We felt well cared for and listened to

We felt well cared for and listened to. Everything explained in detail, options given, and it was all kept as straightforward as possible. Can't fault the clinical care.
The only niggle is that the admin department were a bit hit and miss, I think because they were changing up all their systems - so we had delayed prescriptions, prescriptions to the wrong pharmacy, etc.

2023年7月24日
Psymplicity ロゴ

Psymplicity からの回答

Hi Simon,

Thanks so much for your review. We're glad to hear you have had excellent care from our clinical team.

You're absolutely right, our admin team are currently working with a new system and as can happen we've had some teething problems. We're sorry if these problems have been challenging in any way but can confidently say these problem have now been resolved.

We are looking forward to making your experience with Psymplicity 5 stars all round.

Take care,
The Psymplicity Team

5つ星のうち5の評価

Was very impressed with Dr Ponsford

Was very impressed with Dr Ponsford. She was knowledgeable, engaging and made a huge difference to my daughter's well being.

2023年7月23日
Psymplicity ロゴ

Psymplicity からの回答

Hi Rhiana,

Thank you for taking time to write this review for us. We will pass your kind words onto Dr Ponsford. Its so lovely to hear she has made such a difference to your daughters life.

We look forward to continue working with you and your family.

Take care,
The Psymplicity Team

5つ星のうち5の評価

Very quick to arrange appointment with…

Very quick to arrange appointment with a psychiatrist Very short notice excellent service Very slow with confirmation letter from psychiatrist regarding my diagnosis still waiting coming up to 2weeks was told upto 8 days and 3/4 weeks for a comprehensive report

2023年7月13日
Psymplicity ロゴ

Psymplicity からの回答

Hi Sarah,

Thank you for writing this review for us.
We will be in touch with your psychiatrist and get the report to you as soon as possible.

Take care,
The Psymplicity Team

5つ星のうち5の評価

Very Happy

Very happy with the service provided .

2023年7月13日
Psymplicity ロゴ

Psymplicity からの回答

Thank you so much for leaving a review.
Positive feedback like this means a lot us.

Take care,
The Psymplicity Team

5つ星のうち5の評価

The Zoom appointment went really well

The Zoom appointment went really well
And Dr Raymont was very helpful as always. Very pleased.

2023年7月20日
Psymplicity ロゴ

Psymplicity からの回答

Hi Mr Daneshzadeh,

Thank you for leaving this review for us.
We will pass on your kind words to Dr Raymont.

Take care,
The Psymplicity Team

5つ星のうち5の評価

Dr was pleasant and helpful

Dr was pleasant and helpful. Eprocess and possible outcomes explained clearly.

2023年7月18日
Psymplicity ロゴ

Psymplicity からの回答

Hi Emma,

Thank you for taking the time to leave a review for us. Its great to read you had a positive experience with one of our Doctors.

Take care,
The Psymplicity Team

5つ星のうち1の評価

Please don't waste your money,its all…

Please don't waste your money,its all about money to them!!!!!

2023年7月21日
自発的なレビュー
Psymplicity ロゴ

Psymplicity からの回答

Hi Tanya,

Thank you for taking the time to provide us with this review.

We take all feedback seriously and, as a clinic, we rely on feedback, both positive and negative, to ensure our processes and practices are supportive for both our patients, clinicians and non-clinical teams to get the best outcomes for all parties.

We would like to discuss this further, and would really like to understand what happened in this instance and how we can work to resolve this issue.

We look forward to hearing from you.
The Psymplicity Team

5つ星のうち5の評価

positive experience

I had a positive experience with Psymplicity, from the booking process to the assessment and the follow up appointment. The doctor listened to me thoroughly and guided me through my options clearly and patiently. I truly recommend them

2023年7月18日
Psymplicity ロゴ

Psymplicity からの回答

Hi Dee,

Thank you for taking the time to write a review for us. Its great to hear you have had a positive experience with Psymplicity.

Excellent quality care is always what we strive for.

Take care,
The Psymplicity Team

5つ星のうち5の評価

5 star service

From when I booked my consultation to when I spoke to the Doctor at my assessment has all been a seamless and professional process. Staff are on hand to answer any of my queries regarding payments or further advice from my assessment. I can highly recommend this 5 star service to anyone who is starting their journey with ADHD.

2023年7月17日
Psymplicity ロゴ

Psymplicity からの回答

Hi Amanda,

Thank you so much for taking the time to write a review for us. We will make sure to pass on your kind words to our team.

Thank you again.

Take care,
The Psymplicity Team

5つ星のうち5の評価

My therapist

My therapist, Shaun, has been absolutely incredible. I can't put into words how much this has improved my quality of life.

2023年7月16日
Psymplicity ロゴ

Psymplicity からの回答

Hi Caleb,

Thank you so much for your kind words about Shaun. We will pass your review onto him.

We are looking forward to continue working with you.

Take care,
The Psymplicity Team

5つ星のうち5の評価

Fantastic Care and help given at a time of great need would 100% recommend!

We came to Psymplicity as a family in crisis our son was really struggling and we needed help urgently! We were urged by our GP to get a private ADHD assessment done as NHS waiting times were over two years and we needed help for our son urgently as he approached GCSE years at school. We booked a zoom appointment with Doctor Choudhry and although I was skeptical about having an appointment on zoom it actually worked fine. They are very thorough and require lots of family history and school input. To give you some background on my son, up until half way through year 8 and beginning of year 9 our Son was doing very well but then things exploded and he began to struggle at school and was getting in a lot of trouble and couldn’t stay focused. With a child with ADHD they can mask their symptoms very well until the demands on them become so great that they begin to crack this is what was happening to our son, it was also becoming a problem at home.
We found it so reassuring to talk to Doctor Choudry about things as he assured us this is normal with a child with ADHD and gave us various options for the way to treat going forward. He wasn’t pushy and he wanted us to go away and think really carefully about how we went forward.
We decided to medicate our son (with his agreement as he so wanted to get back to being in full time school) so over the course of 6 months we worked closely with Dr Choudry to establish him on a therapeutic dose of medication. I honestly didn’t believe he would ever manage to be in full time school again but thankfully scince being on the medication he has stabilised at school and is doing very well. It’s not easy getting the medication to the right dose and you need to be prepared to be patient and work with your child and the clinic.
We are so thankful to Psymplicity for their care and help. We didn’t find they were pushing for money and just found at every step them to be so helpful and great communication through email if I ever had any problems.
Thankfully we have now managed to transfer back to the care of NHS we are sad to say goodbye to Psymplicity but so thankful we made this choice 8 months ago and took the plunge.

2023年7月19日
自発的なレビュー
Psymplicity ロゴ

Psymplicity からの回答

Hi Stephanie,

Thank you for taking the time to write this review for us. We will make sure to pass this onto Dr Choudhry. Its great to read you and your family have had such a positive experience with Psymplicity.

Thank you again, take care,
The Psymplicity Team.

5つ星のうち5の評価

High standard of care demonstrated

Good communication, prompt answers from the admin team. The Dr was very welcoming and offered me enough time. I felt listened and involved in my treatment.

2023年7月11日
Psymplicity ロゴ

Psymplicity からの回答

Thank you so much for taking the time to write a review for us. Its lovely to hear such positive feedback. We will pass this feedback onto the team.

Take care,
The Psymplicity Team.

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