Mike Rowe using his iphone and making walking advertisements rang very real to me. I generally am very conservative about this kind of thing, but when I switched to puretalk, my bill dropped by 52%, s... もっと見る
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We just talked with customer service. We got our rate lowered, she explained how a hot spot works, foreign travel services and we bought a new phone. This took some time to answer all our questions. S... もっと見る
this is my second review as the review that I left initially apparently was removed. Pure Talk is to be avoided at all costs. The customer service is truly awful. Nobody seems to know what to do and t... もっと見る
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I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... もっと見る
企業が回答しました
企業情報
当該企業による記述
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
当該企業による記述
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
連絡先
11100 Alcovy Road, 30014, Covington, 米国
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
優良
4691件のレビュー
ネガティブなレビューの 97％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor customer service
I bought a new cell phone from them and after 30 days it stopped working. They referred me to the manufacturer for warranty service. The manufacturer told me the phone was out of the warranty period. Calling PureTalk back they told me that thew warranty issue was my problem and to honor my contract or pay the full amount for the phone. I bought a used phone from Backmarket.com that has worked fine since. It has been almost 2 years, and I am still paying for a phone I never had use of. I was told to bad so sad. Asked to speak with a supervisor and was told no. This is a picture of horrible customer service! I am a veteran and liked the idea of using a veteran owned company, so much for that.
2026年4月29日
自発的なレビュー
Always quick and thorough service
Always quick and thorough service. And I love I’m speaking to an American. I’ve never gotten a foreign accent, unlike Apple. Keep it up.
2026年4月28日
自発的なレビュー
PureTalk からの回答
Hi, Bart! We’re committed to providing top-tier service and reliable US-based support, so it’s wonderful to know we’re meeting your expectations. We truly appreciate your business and look forward to serving you for a long time to come. - A.M.
Mike Rowe…
Mike Rowe using his iphone and making walking advertisements rang very real to me. I generally am very conservative about this kind of thing, but when I switched to puretalk, my bill dropped by 52%, service great, customer service great. Promises made promises kept. ✔️❗️👍
2026年4月28日
自発的なレビュー
PureTalk からの回答
Hello, Dick! We truly appreciate the feedback! It’s great to know you’re enjoying both the savings and the support. We’re proud to have you with us at PureTalk, and we'll keep working hard to provide that excellent service you expect. - A.M.
In just a short time Pure Talk has…
In just a short time Pure Talk has totally impressed me so far, enjoy being with them!
2026年4月28日
自発的なレビュー
I needed to transfer phones…
I needed to transfer phones and the PureTalk customer service enabled the smooth transition for me. The assistance was understandable and efficient!
2026年4月26日
自発的なレビュー
Customer service like it used to be.
We just talked with customer service. We got our rate lowered, she explained how a hot spot works, foreign travel services and we bought a new phone. This took some time to answer all our questions. She was succinct and very knowledgeable. I was very impressed. Reminds me of how customer service used to be!
2026年4月27日
自発的なレビュー
The pure talk customer service representative was he best customer service I've ever had
The pure talk representative was EXTREMELY patient with me. I had multiple issues to resolve, and at 74 years old, technologically challenged he took the time to explain every question and resolve every issue.one of the best representatives I have ever dealt with
2026年4月25日
自発的なレビュー
PureTalk からの回答
Hi, William! We are so happy to hear our team took such great care of you! Providing standout support is exactly what we strive for, and knowing we hit the mark made our day. Thanks for the shout-out and for being part of the PureTalk family—we truly appreciate having you with us! - A.M.
Absolutely 💯
Absolutely 💯. I couldn't believe the quality of the phone the connections are clear and perfect. And the service department is amazing with knowledgeable operators and they actually speak English.
2026年4月25日
自発的なレビュー
PureTalk からの回答
Hello! We are so glad to hear you're enjoying the coverage and support! Our team works hard to keep you connected, and knowing we’ve hit the mark for you truly makes our day. Thanks for being part of the PureTalk family! - A.M.
this is my second review as the review…
this is my second review as the review that I left initially apparently was removed. Pure Talk is to be avoided at all costs. The customer service is truly awful. Nobody seems to know what to do and the service agents just parrot the same phrases over and over. I went through unimaginable issues getting the service started and now because Im going to visit a foreign country Im trying to figure out how to be sure that I have service and its impossible to navigate the website. I was hoping that somehow I wouldn't have to talk to the useless customer service people but since I cant get any info from the web site I guess I will have to grit my teeth and dive into the mess that is Pure Talk.
2026年4月15日
自発的なレビュー
PureTalk からの回答
Hello, Beth! Please accept our sincere apologies for the poor support experience you had. We know how frustrating it is when you're looking for clarity and come up short. We're committed to doing better, and your feedback is a vital part of that.
To make sure you have everything you need regarding International Roaming, here is a clear breakdown of how your plan works.
Depending on your plan, you may already have roaming credits waiting for you:
Legacy & $44.99–$64.99 Plans: These include $5–$40 of international roaming credits every month.
$24.99 & $34.99 Plans: These do not include automatic credits, but you can add them manually at any time.
Your balance is deducted per minute, message, or MB. Once that balance hits zero, roaming services simply pause. You will never be charged unexpected overage fees.
You can check your roaming balance or add more credits in just a few clicks:
Log In: Visit puretalk.com/account/login.
Check Balance: View your remaining credit under the Plan tab.
Add Credits: Go to the Add-Ons tab to add roaming credits in $10 increments.
International rates vary by destination. To see a full list of supported countries and their specific costs, please visit https://www.puretalk.com/international-roaming.
Thank you for sticking with us. We’re working hard to ensure your next interaction with PureTalk is a much better one. - A.M.
They answer the phone
They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company is outstanding.
2026年4月23日
自発的なレビュー
PureTalk からの回答
Hi Patricia! We’re thrilled to hear you’re enjoying the service and that our team hit the mark on efficiency and knowledge. We truly appreciate the shout-out! If you know anyone else looking to save, don't forget that you can earn a $50 referral credit for every friend you bring over. You can find all the details on our website at https://www.puretalk.com/customer-referral-program. Thanks for being part of the PureTalk family! -M.S.
Great customer service
Agent spoke clear English. She was efficient and knowledgeable. She answered my questions and solved my problem quickly AND saved me money!
2026年4月23日
自発的なレビュー
PureTalk からの回答
Hello CJ! It's excellent to hear that communication was easily achievable and that you're saving money! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
We tried them in July of 2022, cancelled right away but are still being dunned. .
We tried them several years ago. their service did not work for us so we sent back their equipment and cancelled their sevrice. We are still neing dunning for $172. and our credit has been ruined by them! Had we the money for an attorney we would sue! The victimize us elderly! You should have cancelled the $172!
2026年4月20日
自発的なレビュー
PureTalk からの回答
Hello, Michael! We’re truly sorry that our service fell short of your expectations. We’d like the opportunity to review your account and clarify the $172 charge. We will reach out via email shortly to gather your details so we can get this resolved. Your feedback is invaluable in helping us improve the PureTalk experience, and we appreciate your patience. - A.M.
I have been w/ Puretalk since July of…
I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who speaks clearly. What a concept!! Customer service in Communications that you can understand.
2026年4月21日
自発的なレビュー
PureTalk からの回答
Wow, Kelly! Thank you for your feedback and for being a longtime customer! It's excellent to hear your experience with our service and our US-based customer service team.
Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I was working with another Tech and he…
I was working with another Tech and he was helping me and doing a great job but I must have hit a reset too soon and kicked him off and then I had no cell service at all. When I called back on my wife’s phone I was put in toch with Julie and she was so sweet and helped me to get my phone working again. Thank you Julie.
2026年4月21日
自発的なレビュー
PureTalk からの回答
Hello Randy! We're glad to hear that Julie was able to assist you with getting your service functioning again! Your feedback is greatly appreciated and will be shared with our leadership team.
Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Very good service.
2026年4月19日
自発的なレビュー
PureTalk からの回答
Hello Thomas! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Excellent customer support
Excellent customer support
Never drop call
Great service everywhere
2026年4月19日
自発的なレビュー
PureTalk からの回答
Hi Robert! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Simple switch From att
2026年4月18日
自発的なレビュー
PureTalk からの回答
Hello! We're pleased to hear the switch to PureTalk was simple. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Best ever company
Best ever phone company I wish all my friends would join great for military people
2026年4月18日
自発的なレビュー
PureTalk からの回答
Wow, Charles! We're delighted to hear you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Excellent customer service
I have only had to call customer service twice but both times I quickly reached a live human being who quickly solved my issue. My call today was actually about a problem setting up my new iphone with my cell number. The Apple help line said it was a 25-minute wait for a call back so I tried the Pure Talk help line, just to see. Thomas helped me quickly (well, the phone was slow- not his fault) and stayed with me until we had my new phone working. Great customer service! I also get great coverage in my very rural area and pay half of what I used to pay at the major carrier..
2026年4月17日
自発的なレビュー
PureTalk からの回答
Hi, Shawn! It’s wonderful to hear that Thomas provided such dedicated support during your transition! We take great pride in our team’s commitment to helping customers every step of the way. We’re thrilled you’re enjoying excellent coverage while cutting your bill in half. Thank you for your feedback and for choosing PureTalk—we truly appreciate your business! - A.M.
I've had puretalk for years and couldn't be happier! The service is great no issue whatsoever. Currently im moving my wife's phone her mother's phone and dad's phone ( both on thier 90's) .
Best customer service without question. The only reason I've needed to talk to them is because im moving other family members phone to them. No wait time before they answer, easily understandable, always answer questions without transferring. Today Jessica was extremely helpful on moving a tablet over from att. Low price, no hassle, best customer service, I can't believe att even competes with them cause they beat att by every measure.
2026年4月17日
自発的なレビュー
PureTalk からの回答
Hi, Todd! Thank you for the kind words! Our goal is to pair top-tier support with plans that actually fit a family budget, so it’s rewarding to know we delivered for you. We truly appreciate your business and are proud to be your new service provider. - A.M.
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