Qualtranscribe レビュー 

17
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TrustScore 5段階評価の4.5

4.5

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企業情報

  1. 文字起こしサービス
  2. ・
  3. 音声文字起こしサービス
  4. 翻訳家

当該企業による記述

Qualtranscribe specializes in transcription for qualitative market and academic research — helping researchers convert recorded interviews and focus groups into accurate, well-formatted transcripts ready for analysis. Choose from human transcription for maximum accuracy or AI transcription for fast, affordable turnaround. We also offer AI-assisted insights to help you identify themes and patterns from your transcripts, making analysis quicker and easier. Competitive pricing, reliable quality, and a dedicated team behind every project.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

17件のレビュー

5つ星
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4.5

すべてのレビュー

(17)

過去12か月のレビュー数: 0件

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5つ星のうち5の評価

Qualtranscribe is the best!

Qualtranscribe works wonders for my institution transcription/translation requests.
The price was affordable with the quality and speed of its service as compared to other competitor in the market

Not to mention the professional customer service experience by its employees.
The overall procedure for both transcription and translation are smooth and easy to follow.
I wouldn't take a second look to change my transcription/translation provider.

Iskandar, Abu Dhabi, UAE

2023年7月31日
自発的なレビュー
5つ星のうち5の評価

Amazing service!!!

QualTranscribe was exactly what I needed. I am a doctoral student in the U.S. and needed interviews and focus group conversations I conducted with Nigerian teenagers transcribed. I ran into issues with the previous service I used because they could not understand the accents of the kids. That led me to search for African-based transcription services and Qualtranscribe came up. From the first contact, they were very professional and personable. They delivered amazing results in great time and I am very pleased with my transcripts. I will most definitely be using their services again. Thank you Qualtranscribe!

2023年6月21日
自発的なレビュー
5つ星のうち1の評価

What an awful experience as a novice…

What an awful experience as a novice researcher!

1. Communication was awful. No responses for days on end. No presence on social media to support the lack of email and site support.
2. Transcripts were inaccurate. The use of "indiscernible" was beyond concerning.
3. Despite clear instructions the PI's were not removed in the transcriptions and the ones that were, were inconsistent and incorrect.
4. Entire sentences were missed from the transcription that would have impacted the data analysis via Nvivo for coding important themes.
5. Spelling mistakes
6. Not including clear audible transcriptions for non-verbal such as [laughter].
7. The editing and time lost for each transcript was not worth sending them.
8. The company did not charge me after my experience but honestly this doesn't negate the angish caused. If it wasn't for IRB and ethics that I had stated I was using only this company and the NDS provided I would have left it alone day 1.

2021年3月20日
自発的なレビュー
Qualtranscribe ロゴ

Qualtranscribe からの回答

Hi Prudence,

Thank you for your review. All feedback is important to us and we’re sorry to hear you had such a frustrating experience. We set a high standard for ourselves, in our work ethics, our transcription process (especially deliverables), communication and support and we’re so sorry to hear this was not met in your interaction with our service -- we are gutted we did not meet you expectations. We have been supporting researchers like yourself for years with great transcriptions, and we're always happy to do so. We will use the feedback to make us better and to ensure this doesn’t happen again.

Sincerely,
Marc.

5つ星のうち5の評価

Worked perfectly

Worked perfectly. Very simple transcription service to use with excellent quality. The project manager I dealt with was very professional and replied promptly to emails.

2020年4月26日
自発的なレビュー
5つ星のうち1の評価

Unreliable company — never completed my order, still waiting compensation 4 months later

The overall quality of the transcriptions is good, and would recommend for that. However, I have had an overall unprofessional and ridiculous service from qualtranscribe. I sent about 12 interviews to be transcribed mid July, and still, now end November, my file is not complete. It took 2 months for me to receive the second-half of my interviews. I am still waiting for the promised compensation, and they did not answer my last e-mails. I also realized that my last interview transcription was not complete, stopping 30min into a 75min interview, which I payed for.

If you are any kind professional, I could not recommend this service because of these issues. Unreliable.

2019年11月26日
自発的なレビュー
Qualtranscribe ロゴ

Qualtranscribe からの回答

Thank you for your review. Whiles it is great that you were happy with the quality of our transcriptions, we’re so sorry that your experience did not match your expectations. This is on us. Your experience could have been better. We always aim to deliver accurate transcripts without compromising on the delivery times, and we are sad when we don’t meet expectations. Please know that your situation was an exception, as sending an uncompleted transcript should have definitely been an error.

We will be in touch as soon as possible to try and make things right. Although, if it’s more convenient for you, please get in touch with me at support@qualtranscribe.com and I’ll do my utmost to resolve your issues.

Sincerely,
Marc.

5つ星のうち5の評価

A valued and trusted partner

I've had the pleasure of working with Qualtranscribe for several months. I conduct telephone interviews as part of my work writing for corporate publications. Some of these interviews are technical in nature, others involve several people on a conference call at one time. Occasionally I conduct in-person interviews in less-than-ideal situations such as coffee shops. Qualtranscribe handles audio recordings with all of these challenges -- technical subject matter, multiple interviewees, imperfect audio quality -- with ease and skill. I recommend Qualtranscribe without reservation.

2019年6月8日
自発的なレビュー
5つ星のうち5の評価

Extremely happy with the service

My experience with Qualtranscribe transcription service was excellent! They provided timely and accurate transcription of my interviews. I was particularly impressed with their honesty. I mistakenly sent them one interview twice and they alerted me of my mistake and did not charge me for it. I highly recommend their services to anyone looking for high quality transcription work

2018年4月12日
自発的なレビュー
5つ星のうち5の評価

Highly recommend this service

Qualtranscribe staff quickly and professionally transcribed 25 interviews for my dissertation research in under a month, slightly later than the initial deadline they gave me, but far faster than any other transcriber I have worked with. There were a few typos in each transcription, something I wish had been checked over earlier, but overall the quality was very high. I will certainly use them again and recommend them to other.

2018年3月30日
自発的なレビュー
5つ星のうち4の評価

I was overall impressed with…

I was overall impressed with Qualtranscribe's product and customer service. The transcriptions were excellent and accurate, and the formatting made it easy to conduct an analysis. I appreciated having access to a shared folder to upload recordings and receive finished transcriptions. However, there was an extended delay in getting a number of transcripts finished and despite a number of attempts to communicate my concerns, my emails were ignored. I do understand that businesses get overwhelmed at times, and when my emails were finally answered, the situation was resolved and I received a discount for my troubles. I recommend Qualtranscribe to graduate students who need quality transcriptions at a reasonable rate.

2018年3月29日
自発的なレビュー

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