Radiators 4u レビュー

251

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4.3

ラジエーター専門店

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レビュアーのコメントを見てみましょう

Good response time when queries raised. Haven't checked the radiators yet as they were delivered the day we went on holiday. However the driver was completely clueless and had no working SatNav and no... もっと見る

企業が回答しました

Rang Nick for advice on buying radiators he was calm and efficient and very professional. Order was delivered very quickly...rang customer service just gor a query and was greeted with a very friendl... もっと見る

企業が回答しました

Their website was simple to follow which for a very occasional DIY plumber made life easy. I needed a TVR with a corner fitting. I ordered it over the weekend and received the item via DPD two days l... もっと見る

企業が回答しました

No dislikes on your part, very good quality valves and quick despatch, but I had to phone DPD after they told me parcel was delivered (long wait on automated answering system). Eventually told it was... もっと見る

企業が回答しました

企業情報

当該企業による記述

Radiators 4u has been a trusted, independent UK radiator supplier and heating specialist since 2002. Operating from our Kiln Road base in Portsmouth, we help homeowners, interior designers, and trade customers across the country find the perfect heating solutions for any renovation or building project. As an established online radiator retailer, we stock a comprehensive range of high-quality heating products. Whether you are looking to buy designer radiators online, source classic column radiators, or purchase traditional cast iron radiators, we offer styles to suit both modern and period properties. Our extensive catalogue also includes space-saving vertical radiators, bathroom towel rails, energy-efficient central heating options, and essential accessories like thermostatic radiator valves. We make upgrading your home heating straightforward, providing free UK delivery on standard off-the-shelf stock, fast next-day delivery options, and bespoke, made-to-order radiators tailored to your exact specifications. Browse our full collection online at www.radiators4u.co.uk or call our Portsmouth-based team of heating experts on 02394 216 216 for friendly, practical advice on BTU outputs and radiator sizing. We will always respond to any reviews within our 24 hour service level agreement. For Cast Iron Radiators see Cast Iron Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.

連絡先

Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, 英国
02394 216 216
cs@radiators4u.co.uk
www.radiators4u.co.uk

4.3

優良

251件のレビュー

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4.3

すべてのレビュー

(251)

過去12か月のレビュー数: 36件

レビューを書く

Really pleased with the quality of the products I have purchased from this company, will definitely be ordering from them again

2015年7月17日

自発的なレビュー

2015年7月2日

Did what they said

Good item good price super fast delivery only let down they do not sell the valves, overall a pleasure to do business with

2015年7月2日

自発的なレビュー

Radiators 4u からの回答

2015年7月3日

Hello John

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review, we have held a internal investigation to see what we could have done better relating to your comments.

Reference your comments - We do not sell valves.

We apologise for the confusion here, as we thought one of our sales team contacted you regarding the valves we sale.

We do offer a great range of valves & I have copied a link below, to help with any more needs

http://www.smrbathrooms.co.uk/acatalog/Radiator_Valves.html

Again, thank you for your feed back & sorry for any inconvenience caused.

Laura Hazzard
Customer Service Manager

2015年7月2日

Excellent service

Arrived sooner than I expected, very well packed. Thank you...

2015年7月2日

自発的なレビュー

Radiators 4u からの回答

2015年7月3日

Hello Myra

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feed back.

Laura Hazzard

Customer Service Manager

2015年7月2日

Great Stuff!

Great Pricing and very quick service - very pleased!

2015年7月2日

自発的なレビュー

2015年7月2日

Crome Robe Hooks

Great product and delivered really quickly, highly recommended.

2015年7月2日

自発的なレビュー

2015年6月25日

Shower Rail

Good quality item and quick delivery too!

2015年6月25日

自発的なレビュー

2015年6月25日

Oval curtain rail for roll top bath

Ordered rail and paid for next day delivery for 10am. Delivery was on time and could finish job with no delays.Will use SMR again and would recommend them.

2015年6月25日

自発的なレビュー

Radiators 4u からの回答

2015年6月29日

Hello Brian

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feed back.

Laura Hazzard

Customer Service Manager

2015年6月12日

Faulty goods

We were very pleased when we received our fantastic looking radiator valves ( Byron Thermostatic Radiator Valve Kit - Satin Nickel) this is sold as a premium product at the time we paid £81.70 for each valve. This was in our mind an investment in a top quality product that would do our high spec renovation justice and last a long time. We were deeply mistaken.

After 6 months the valves function slowly started fail one by one ( we purchased 19 in total)

The fist thing to go was the "stuck" on the on or off position.

Following this the pins would stick continually. The tops failed when on or off the pin would stick - marking the TVR function redundant.

Slowly they have rusted one by one.

Then the leaking started.

We have persevered with this inferior product, however now after 3 year of being in situ our only option is to replace all 19 - to reduce the number of times we have to keep draining our system to replace these valves.

£1500 - was a very expensive mistake for 19 valves. It appears they are happy to sell a product that although looks premium it's function is in fact extremely poor.

We are waiting to here back from SMR bathrooms - having offered to return the very poor product .

2015年6月12日

自発的なレビュー

Radiators 4u からの回答

2015年6月22日

Hello Annie

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review & talking to your husband on the telephone, we have held a internal investigation to see what we could have done better relating to your comments.

The first we heard about this issue was an e-mail from yourself at 22.50pm Friday 12/06/15 & then your review 20 minutes later. Please appreciate that we did not see the e-mail or review until Monday 15/06/15. I spoke to your husband (Ewan) at 10.00am that morning to go through this issue with you.

As I said on the telephone, I don't feel this review is fair. As a company, if we don't know the issue we cannot fix it.

The problem you have is that your plumber has not put any inhibitor in your system to reduce the chance of internal corrosion in your radiators, this corrosion has created debris which is blocking your radiator valves – this is not a fault of the valves.

To help, I have had some spare cartridges flown in from our manufacturer, but unless you get your plumber to put some inhibitor in the system this will happen again.

Cartridges were shipped to you Monday 22/06/15

Paul Duffy

General Manager

2015年6月8日

Towel radiator

A good product and delivered within a couple of days, very happy

2015年6月8日

自発的なレビュー

2015年5月18日

Shower rail

Item arrived as described with all parts as ordered.Delivery was prompt and on time scale specified.No hesitation in recommending this siteand company.

2015年5月18日

自発的なレビュー

2015年4月30日

Great company

The whole process from quotation to delivery was extremely efficient. Staff are exceptionally helpful and I recommend SMR without hesitation.

2015年4月30日

自発的なレビュー

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