RadiusTheme レビュー 121

I initially had a negative experience after purchasing the Food Menu WordPress plugin from RadiusTheme because the plugin did not work with my website setup - theme.

I contacted support and provided access so they could investigate. Their team confirmed that the plugin was not compatible with my current setup.

When I first requested a refund, I did not receive a response for a couple of days, which was frustrating and led me to leave a negative review.

However, the company later explained that the delay happened because the support agent handling my ticket was on their scheduled day off due to their rotation system because of a recent change in their weekend schedule.

After following up, they processed the refund and canceled the subscription for my order.

I appreciate that they resolved the issue and issued the refund. the matter was ultimately handled and resolved.

Success

Radius Theme has been fantastic to work with. They were quick to respond to my query, and their support is truly exceptional. The plugin itself is easy to use and works exactly as expected. I’m already looking forward to purchasing another one of their plugins.

Great products and plugins for Wordpress and WooCommerce. Excellent support. Great prices.

Radius sells products with no full licence despite what they are saying. There plugin are not useable out of the box. They ask you for you credential to be able to debug, INSANE!
Do not buy there sh..y product

The support team handled my request accurately and professionally. They researched and found a solution for my needs. Satisfied.

Radius Theme's support is top notch just like their products. I am a happy and satisfied customer. Thank you guys.

Absolutely amazing service! Everything was handled professionally, quickly, and with great attention to detail. The team went above and beyond to make sure everything turned out perfectly. I couldn’t be happier with the experience—highly recommend!

I had some issues installing and importing the theme demo because of my server settings, but the RadiusTheme team was absolutely amazing. They quickly stepped in, imported the demo for me, and made everything work perfectly.

Their communication was friendly, clear, and professional — it’s rare to find such a dedicated support team.

I highly recommend RadiusTheme and their products! Thank you so much for your help and great support! 🙏👏

Very responsive and fixed the issue quickly

Had some issues setting up my website with the classified plugin. To be honest I do not think I have had better support with anything else in my life. Quick and friendly response, hand-on problem solving and great suggestions. Thanks Khalif!

Customer service responded promptly to my request and easily resolved my issue. The plugin has worked great for my needs.

I’ve been using a RadiusTheme WordPress template and I’m genuinely impressed. Not only is the design flexible and modern, but the support team has also been incredibly responsive.

I faced a few technical issues during setup, and their developers quickly helped me debug and resolve everything even beyond what’s typically expected.

Highly recommended for anyone looking for both great design and reliable support. Solid experience from start to finish!

The Team Pro plugin is used in our website and we had an issue where the lifetime license key was not working after recent updates to WordPress. The RadiusTheme support team were quick to respond and fixed the issue quickly. Excellent service.

GREAT Support and easy installation. I had to contact support for a license problem I created, and support solved it in less than 5 minutes. I loved it!

Using emails, the support team will spare their time to provide you with a simplified step by step process. They will go the extra mile to walk you through the steps and share videos too. And also provide you with recommended settings and practice for you to enjoy your purchase

The technical support team were really helpful in sorting out a glitch with my portfolio not displaying correctly. They explained the fix clearly and managed to resolve the issue within a few emails.

Outstanding Technical Support

I was genuinely impressed with how quickly they responded and how professionally they handled my case. Within a short time, my problem was completely resolved.

The support team was not only fast but also clear and helpful in their communication. It’s rare to find such responsive and reliable customer service these days.

Highly recommended for anyone looking for great products backed by excellent support!

I needed help customizing an item in Post Grid Pro. I got a fast response to my request and the solution they provided worked perfectly! Can't get any better than that!!!

I have a low performance hosting. Theme support helped me a lot to set up the theme even though my server didn't have the proper performance. They were very kind and efficient

I have a couple of themes/plugins bought from them. The Classified themes/plugins are really nice. You may experience some issues along the way, but their support will help you and fix them for you. In my case, I am a very different time zone, and its understandable that you may wait for the reply but from my experience so far, they are always happy to assist you. So, if you need some cool classified listings themes or plugins related to that niche, they have cool designs and solutions.