I ordered a chair that I had previously following water leak damage. I made the order over the phone after using the online chat facility. Easy to do and the item was delivered much earlier than I ant... ãã£ãšèŠã
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We bought our first Raft sofa with Aminâs help and genuinely couldnât be happier. From the moment we walked into the shop, we werenât really sure what we wanted or even how to go about choosi... ãã£ãšèŠã
A star customer experience from Tony Ansong at Raft St Albans. We bought a dining stable and chairs and he advised us accordingly.He went out of his way to make sure we had our delivery on time, sup... ãã£ãšèŠã
We recently ordered a table and chairs from Raft Westfield Branch, and we couldnât be happier with the result. Delivery took a bit longer than expected, but it was absolutely worth the wait â the cr... ãã£ãšèŠã
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Raft Furniture was founded in 1999 by Heinz Frye and Mick Quinn. A family-run business that refuses to take shortcuts, Raft is committed to style that doesn't cost the planet. With three showrooms in Westfield White City, Richmond and St Albans, Raft embraces the art of slow, easy living with timeless designs and skilled craftsmanship. Raft sofas are handmade in-house in North London and its signature reclaimed teak furniture is crafted from timber that has been salvaged from old Indonesian homes, ships and bridges and dried in a solar powered kiln. Raft is a reclaimed teak specialist and a leading expert in handmade sofas. Raft epitomises relaxed yet refined style, embracing thoughtful interior design and slow, sustainable furniture. A timeless antidote to fast furniture and throwaway culture. Raft is the ultimate location for bespoke manufacturing, personalised interior design and knowledgeable customer service.
About Raft Furniture
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- Sofas Handmade in London
- Our sofas are handmade in England, with UK sourced component parts. Personalise your sofa with our bespoke service.
- Handmade Sustainable Teak Furniture
- All of our sustainable teak furniture is handcrafted, making each piece unique and beautiful.
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265-267 Cricklewood Broadway, NW2 6NX, London, è±åœ
- 020 8450 5078
- customerservice@raftfurniture.co.uk
- www.raftfurniture.co.uk
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The price is amazing for the quality ofâŠ
The price is amazing for the quality of the products. I was looking for a new sofa for a couple of years and then the holy grail ended. I will not buy from anyone else now and the customer service is beyond superb. Donât hesitate.. go have a look and be captured by quality/ price and customer service
High quality product and helpful staff
Very helpful staff - really appreciated to the logistics guys who help massively to achieve a delivery deadline we had.
Also the quality of the product is very high. Highly recommended
I placed an order 2 months ago and haveâŠ
I placed an order 2 months ago and have had no update on delivery and no response from customer service at all in that time despite chasing!
Really pleased with our Raft sofa
Really pleased with our Raft sofa - great service from the team. Fabric is lovely and soft to the touch and comfortable to sit on. Delivery went well.
We love our new Raft sofas!
We recently bought 2 large sofas and an armchair from Raft St Albans. The store is absolutely beautiful to browse all the gorgeous furniture and accessories. I could have spent a fortune in there!
Tony and his team at the store are incredibly helpful, and knowledgeable. They are also really lovely people to deal with. Nothing is too much trouble.
Delivery was excellent too, all unpacked in the room. And we absolutely love our new Henley sofas! Such quality.
I would recommend Raft with absolutely no hesitation!
I wanted to say what an excellentâŠ
I wanted to say what an excellent service Raft provides. From one phone call 24 hours ago I have ordered new sofa inserts for my big leather sofa. This order is totally down to Josh at the Cricklewood Raft store. He is so efficient, knowledgeable and very helpful and he couldnât do more to measure up and put this order through. A huge shout out to Josh who secured an order within minutes of speaking to him. Nina
The guys in the store were great
The guys in the store were great. Really nice temperament and vibe, knowledgable and keen to help. Even helped me get the mirror in the car!
Everything was perfect
Everything was perfect, they always help us. time was good, delivery is fine
Highly impressed with the level of careâŠ
Highly impressed with the level of care and attention provided by Bilguun in getting our DREAM sofa.
The quality and comfort of the sofa at RAFT , is second to none ! would highly recommend for anyone looking for that dream sofa! Thank you.
We had a lovely experience with RaftâŠ
We had a lovely experience with Raft and the Westfield shop, Bilguun was very helpful and very nice!!! He spent a lot of time helping us and giving us advice, thank you so much. We love our new sofa, the quality is amazing. I totally recommend !!!
I had a great experience with Abasin
I had a great experience with Abasin. He was extremely helpful with my pillows and took the time to make sure everything was sorted properly. Throughout the whole process, he was friendly, professional, and very approachable. His excellent customer service and positive attitude made a real difference. Thank you, Abasin, for all your helpâI truly appreciate it and would highly recommend him!
Bilguun in westfield RAFT outlet is great
Bilguun in westfield RAFT outlet was super helpful in showing all different sofas and customisations. We bought our sofa from there and very happy with it.
Westfield store purchase
We went to the Westfield store and purchased a dining chair with seat pad. The service to us by Fabiane was excellent from start to finish.
My only gripe is that It did take slightly longer to be delivered to us then we expected, but the quality of the product is superb so it was worth the wait.
High quality table from RAFT Westfield
Premium table from RAFT Westfield. Delivery takes a few weeks. Received in timely fashion. Table is solid and sturdy, the way we wanted. Good service.
Beautiful very comfortable couch
Beautiful very comfortable couch, very happy family ð
No idea where the table we ordered overâŠ
No idea where the table we ordered over 8 weeks ago is!!! Zero updates
Everyone in the store made our shoppingâŠ
Everyone in the store made our shopping experience delightful and ensured we were looked after professionally
Excellent service from Raft fromâŠ
Excellent service from Raft from beginning to end. Elena, in the showroom, was very helpful, patient and gave good advice. The delivery service was great with polite and careful guys. The sofas and armchair are beautiful and really well made - top quality. Definitely would recommend Raft.
Recommend.
Furniture exactly what I wanted. Small issue with assembly on delivery but it was rectified professionally and quickly, then the item redelivered the following week. Recommend. Friendly service.
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