I wanted to book a short break to Bruges for my husband and myself to celebrate his 60th birthday, so contacted Railbookers to discuss rail options. I spoke with Anthony initially, but then... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Thanks to Anthony for a very enjoyable phone session and talking us through our trip to Trieste and back to London via 3 special scenic routes. Brilliant, so straightforward and confirmed everything a... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I first used Railbookers to organise a trip to Switzerland in March 2026, Asheca was brilliant both on the phone and via emails. I have now organised a trip to Canada for July 2027 through Railbookers... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
This was my FIRST Railbookers trip for 8 people, 10 days in ITALY! WOW - Cyrus Younkin made this experience seamless. He was so helpful and patient as we made changes. I cannot say enough about how pl... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
é£çµ¡å
Fleet Street, EC4A 3DQ, London, ç±³åœ
- www.railbookers.co.uk
4.6
åªè¯
738件ã®ã¬ãã¥ãŒ
æè¿ã®ã¬ãã¥ãŒäŸé Œã®èšé²ã¯ãããŸãã
ãã®äŒæ¥ã¯æè¿ã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããªããããã¬ãã¥ãŒãå šäœã®æèŠãåæ ããŠããªãå¯èœæ§ããããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž48æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
ANITA IS THE ABSOLUTE BEST!
Anita was so very helpful with all of my questions. She was so thorough is making sure I had all the information I needed and was so pleasant to work with.
2025幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Terry,
Thank you for sharing your feedback! Itâs great to hear Anita was so helpful and thorough in making sure you had everything you needed. We truly appreciate you taking the time to share this with us.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Personalized service from Anita Brooks
Anita took the time to get things correct. She did not rush through getting an answer to my problem which so often seems to happen. It was also very nice to not be talking to a foreign call center.
2025幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Bruce,
Thank you for letting us know about your experience with Anita. Weâre so pleased she took the time to ensure everything was handled correctly and never rushed through resolving your concern. Weâre proud to have team members who provide such attentive and personalized service, and itâs wonderful to hear Anita delivered that for you.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Rep Anita Brooks was fantastic!
Rep Anita Brooks was fantastic! She was patient and took time to listen and understand my concern. She thoroughly researched my issue, while I was on hold, and once she ensured the itineraryâs accuracy, she encouraged me to review it while she was on the line. Ms. Brooks did not end the call until reviewing the corrected itinerary with me, making sure I was satisfied. She was affable, professional and helpful. Thank you.
2025幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Debbie,
Thank you for taking the time to share your experience with Anita Brooks. Weâre so pleased to hear she was patient, thorough, and committed to ensuring your itinerary was accurate before ending the call. Itâs wonderful to know she took the time to listen, understand your concern, and walk through the corrections with you.
We truly value your feedback and will be sure to share your comments with Anita. We look forward to assisting you again in the future.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Thank you Anita
Anita was a big help today. Very knowledgeable and friendly. She helped solve my issue promptly and answered all of my questions!
2025幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Lori,
Thank you for sharing your feedback about Anita. Weâre delighted to hear she was able to resolve your issue promptly, answer all your questions, and make the experience friendly and helpful.
We appreciate you taking the time to let us know and look forward to assisting you again in the future.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was very helpful in confirmingâŠ
Anita was very helpful in confirming some of our trip details while we were away.
2025幎8æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Jonathan,
Thank you for sharing your feedback about Anita. Weâre glad to hear she was able to confirm your trip details and give you peace of mind while you were away. Weâll make sure she hears about your comments.
We look forward to welcoming you on your next journey.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anitaâs helpâŠ
Anita ensured that I was clear on the travel plans for a complicated day trip. She was so pleasant and knowledgeable to work with.
2025幎8æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello John,
Thank you for sharing your feedback about Anita. Weâre so pleased to hear she was able to make your travel plans clear and guide you through the details of your day trip with her expertise. Weâll be sure to let her know about your comments.
We appreciate you choosing us for your travel arrangements and look forward to assisting you again in the future.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was extremely helpful
Anita was extremely helpful, listened to my concerns, and verified the information with the Rail department.
Anita is a great asset to Railbookers !
Cathy Robinson, Brentwood Travel
2025幎8æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Cathy,
We appreciate you sharing your experience. Anitaâs attentiveness and thorough verification with the Rail department demonstrate the dedication that makes her such a great asset to Railbookers.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita fixed an issue that was supposedâŠ
Anita fixed an issue that was supposed to already been handle. She was quick, professional, and very knowledgeable. Thank you!!!
2025幎8æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Lauren,
Weâre glad to hear Anita was able to quickly and professionally resolve the issue. Her knowledge and dedication make her an invaluable member of our team.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was awesome!
Anita Brooks sprang into action and resolved our client's situation in a fast and timely manner. She actively listened to our concerns and promptly reached out to the supplier creating a seamless resolution. Our client was very happy with the outcome and thankful for how quickly it was resolved. Anita is a great asset to Railbookers.
2025幎8æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Matthew,
Thank you for sharing your experience. Weâre delighted that Anita acted swiftly, listened carefully to your concerns, and coordinated with the supplier to achieve such a smooth resolution. She truly is a valued member of our team.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita did an outstanding job helping me!
Anita did an outstanding job helping me today!!!! Thank you so much, Anita for all your help resolving the issue.
2025幎8æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Gloria,
Weâre so glad to hear Anita did an outstanding job assisting you today. Thank you for sharing your experience, and weâll be sure to pass along your kind words to her.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Shoutout to Kelli Lundquist!
I am so glad that Kelli Lundquist was able to assist with a package a client wanted to put together. She was efficient and we got the perfect itinerary assembled so quickly.
2025幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Anna,
We appreciate your feedback and are delighted to know that Kelli assisted in assembling the perfect itinerary for your client in such a timely manner.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Railbookers - the people make the difference
Kelli Ringler
Customer Support Specialist
Went above and beyond to help me. I explained my problem and she composed a letter to help us receive a refund due to my husband's serious illness while traveling. I received this document within minutes (via email) and forwarded it to our travel insurance company for reimbursement. I highly recommend Railbookers!
2025幎8æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Joan,
We appreciate you taking the time to share your feedback. Itâs wonderful to hear how Kelliâs prompt and caring assistance helped you with your travel insurance claim. Weâll make sure she knows how much you value her help, and we wish you both well.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was amazing
Anita was amazing! She spent a full hour and 24 minutes with me going over every detail of my clientsâ European itinerary. She patiently worked through all the kinks, double-checked everything, and made sure every step of the journey will be seamless. Her dedication, thoroughness, and genuine care for making this trip perfect truly stood out. Iâm so grateful for her help!
2025幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Amy,
Thank you so much for sharing your wonderful experience! Weâre thrilled to hear how dedicated and thorough Anita was in helping with your clientsâ European itinerary. Weâll be sure to pass along your kind wordsâsheâll be delighted to know her care and attention made such a difference.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita is a Rockstar...so kind
2025幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Susan,
We truly appreciate your feedback. Itâs wonderful to hear you had such a positive experience with Anitaâs kindness and service.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Guest Experience with Anita
Despite the long hold time, Anita was quite helpful and very professional.
As a travel agent, it would have been helpful to know that any changes on the booking had to go through the guest experience desk, before hand.
2025幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Carol,
Weâre happy to hear Anita was helpful and professional during your call, and we truly value your feedback regarding the booking change process. Your input helps us improve and better support our travel agent partners.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was so helpful answering myâŠ
Anita was so helpful answering my questions and was so pleasant and kind!
2025幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Aubrey,
We appreciate you taking the time to share your feedback. Itâs wonderful to hear that Anita was able to assist you with kindness and professionalism.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Amazing experience!
Amazing experience with Kelli Lundquist. Booking a trip to Switzerland with her. She helped with every detail!
I look forward to working with her in the future. Very Knowledgeable and willing to help and answer all questions!
2025幎8æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Connie,
We truly appreciate your kind words about Kelli. Itâs fantastic to hear she could assist with every detail of your Switzerland trip and provide the knowledge you needed. We look forward to helping you with future travel plans!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was wonderful
Anita was wonderful, she was able to help me with what I needed.
2025幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Catherine,
Thank you for sharing your experience! Weâre so happy to hear Anita was able to assist you and make things easy. Weâll be sure to pass along your kind words.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Nicholas went above and beyond toâŠ
Nicholas went above and beyond to assist me and my client with their rail holiday in Switzerland. Thank you.
2025幎8æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Saibra,
Thank you for your kind words! Weâre thrilled to hear Nicholas went above and beyond to assist with your clientâs rail holiday in Switzerland. Weâll be sure to share your appreciation with him, and we look forward to helping you plan more incredible journeys in the future!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita
Anita promptly and efficiently corrected a mistake made by the previous Customer Support Specialist I had spoken with. She also stayed on the phone to ensure I had received the corrected information. This avoided a huge disappointment for my clients.
2025幎8æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Railbookers ããã®åç
Hello Sharon,
Thank you for your feedback! Weâre so glad to hear Anita was able to promptly and efficiently resolve the issue and ensure you had the correct information. Her dedication to staying on the line to confirm everything was right reflects the high standard of care we aim to provide. Weâre happy she helped prevent any disappointment for your clients!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã