This company is a complete scam! They take payment and never respond! Before payment they confirm a delivery date on the official page however as soon as payment proof has been shared they donât resp... ãã£ãšèŠã
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I had an amazing experience ordering an outfit for my sonâs wedding from Rania Zara. The customer service was excellent from start to finish, with the team always available and fully committed to he... ãã£ãšèŠã
Rania Zara made my Eid shopping so effortless! I placed a last minute order and my consultant, Ashfia supported me throughout the entire process. She kept me well informed and the tracking system was... ãã£ãšèŠã
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My outfits all arrived in the time frame given if not earlier, I was also updated on when I would receive them. The customer service was excellent & ordering via the website was easy & simple. My ou... ãã£ãšèŠã
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Rania Zara Studio is a premier House of Fashion connecting the finest Pakistani designer brands with global audiences. Offering the finest selection of luxury and contemporary collections, Rania Zara provides a seamless shopping experience through www.raniazara.co.uk
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London, è±åœ
- +44 7379 349558
- raniazarauk@gmail.com
- www.raniazara.co.uk
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This company is a complete fraud
This company is a complete scam! They take payment and never respond! Before payment they confirm a delivery date on the official page however as soon as payment proof has been shared they donât respond. And if they canât deliver like they have done with many clients NO REFUND option! Itâs a full fraudulent company!!
2026幎6æ8æ¥
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Privacy concerns after delivery mix-up
I ordered an outfit and, after waiting for it to arrive, discovered that I had been sent another customer's order.
What concerned me most was how the company chose to resolve the issue. Rather than arranging the return and redelivery themselves, they shared my personal contact details, including my phone number, with the other customer and asked us to organise a swap between ourselves. I was never asked for or gave consent for my details to be shared.
Fortunately, the other customer was helpful and we managed to exchange the parcels the following day. However, I do not believe customers should be expected to resolve fulfilment errors on behalf of a retailer, particularly when personal information is involved.
When I raised concerns, the company explained that the other customer had agreed to share their details, but this did not address the fact that my own details were shared without my consent. They then offered a 5% discount on a future order as 'compensation' but have since realised this appears to be standard procedure after ordering from them. They have since stopped replying to my emails after I requested a refund on delivery.
The overall experience left me disappointed with both the customer service and the handling of customer data.
I won't be ordering from there again.
UPDATE:
This has now been resolved - Rania Zara have given me a refund for the delivery charge and apologised for the error
2026幎6æ3æ¥
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False Delivery Promises & No Customer Support
I had an extremely disappointing experience with this brand. I ordered from their âready to deliverâ collection, which clearly promised delivery within 3â4 working days. Before making the payment, they even confirmed this timeline in writing.
However, after placing the order, I received no updates. I had to constantly follow up with them, sending multiple messages, most of which were completely ignored. Once the promised delivery timeline passed, they stopped responding altogether.
After more than 10 working days, they finally informed me that the product was actually out of stock. The only reason they responded was because I mentioned that I would have to contact my bank regarding the payment and refund process.
They then promised a refund, which I still havenât received.
This has honestly been one of the worst customer service experiences Iâve had. Delays can happen, but ignoring customers and failing to communicate honestly is unacceptable. At the very least, I expected transparency and basic professionalism.
2026幎5æ8æ¥
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Rania Zara Studio ããã®åç
Dear Jaspreet,
Thank you for taking the time to share your experience, and Iâm truly sorry for how this was handled.
Youâre absolutely right, being ignored after placing an order is unacceptable, and you should never have had to chase us for basic updates. The fact that it took over 10 working days and a mention of your bank for us to inform you the product was out of stock is not the standard we hold ourselves to.
Iâve personally escalated your refund to ensure itâs processed without any further delay. Iâd also like to look into your case directly , please send us a DM or email with your order number so I can follow up.
Weâre taking your feedback seriously and reviewing our communication processes so this doesnât happen to another customer. Again, I sincerely apologise.
Amazing service
Amazing service - customer service great - updates and pictures sent via text and email - delivery was very quick- will definitely be using your website again.
2026幎4æ8æ¥
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I had an amazing experience ordering anâŠ
I had an amazing experience ordering an outfit for my sonâs wedding from Rania Zara. The customer service was excellent from start to finish, with the team always available and fully committed to helping whenever I needed support. My dress was made perfectly to my measurements and fit beautifully, which I was really impressed with. The whole process felt smooth and reassuring, and I couldnât be happier with the result. I would definitely recommend them to anyone looking for great service and quality, Iâm very happy with my purchase.
Thank you RZ for making my day so special.
Uzma x
2026幎4æ4æ¥
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Rania Zara made my Eid shopping soâŠ
Rania Zara made my Eid shopping so effortless! I placed a last minute order and my consultant, Ashfia supported me throughout the entire process. She kept me well informed and the tracking system was excellent which allowed me to follow my order daily. Everything arrived right on time as promised.
I would definitely recommend them and will be shopping with them again!
2026幎3æ16æ¥
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Rania Zara Studio ããã®åç
Thank you so much for your kind words ð€
Weâre so glad we could make your Eid shopping experience smooth and stress-free, especially with a last-minute order. Ashfia will be so happy to hear your feedbackâshe truly goes above and beyond for our clients.
It means a lot to us that you appreciated the communication and tracking updates, as we always aim to make the process as seamless as possible.
We canât wait to have you shop with us again soon âš
â Rania Zara Studio
SCAM
I find it unbelievable that I am receiving automated emails asking me to rate an order that I never even received.
Instead of sending review requests, you should be focusing on resolving the fact that I paid for an order months ago that has still not been delivered.
2026幎3æ12æ¥
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Rania Zara Studio ããã®åç
We take feedback very seriously and would like to clarify the situation for full transparency.
This order was produced and dispatched within the stated 4â5 week delivery timeframe. It was shipped via Royal Mail Special Delivery (tracking provided to the customer).
Royal Mail has officially confirmed that multiple delivery attempts were made at the address provided. The parcel was subsequently made available for redelivery or collection, however no action was taken, and it was eventually returned to us due to non-collection.
We also proactively escalated the matter with Royal Mail and opened a case (Ref: 1065434), and their investigation confirmed that delivery was attempted and that the item was returned to sender. The customerâs claim with Royal Mail was not upheld.
At no point was this a failure to dispatch or deliver from our side.
We remain happy to re-send the item upon return, as previously communicated.
Rania Zara Studio
I think more details should be providedâŠ
I think more details should be provided in regards to what colours of the embroidery is on the outfit as this is important with making a choice . I felt like the image shown was misleading and was not the same as expected in the sense that the embroidery colour looked silver but is more bronze gold . This should have been stated in the description.
2026幎1æ5æ¥
Rania Zara Studio ããã®åç
Dear Nasreen,
Thank you for taking the time to share your feedback. We understand how important embroidery tone and finish are when selecting an outfit.
Rania Zara Studio operates as an authorised stockist, and all product imagery and descriptions are supplied directly by the designer brand and presented as provided. We are not permitted to amend these descriptions.
We strongly encourage clients to reach out with any outfit-related questions prior to purchase, particularly where colour, embroidery tone, or detailing is a key consideration. As part of our standard process, clear item images are always shared for approval before dispatch, and these are also shared with the designer brand.
Metallic embroidery shades â such as silver, antique gold, or bronze â can appear differently due to photography, lighting, and individual screen settings, which may affect how they are perceived online.
Your feedback has been noted and is appreciated as we continue to maintain clarity within brand guidelines.
Team Rania Zara Studio
Really bad customer service orderedâŠ
Really bad customer service ordered outfit but when received was totally different. No screenshot were shown from the brand that it was original
2025幎12æ30æ¥
Rania Zara Studio ããã®åç
We are truly sorry that the outfit did not meet your expectations. We would also like to kindly clarify that, as mentioned on our website, slight variations in the product may occur due to lighting effects during photography.
For full transparency, we have shared a screenshot in which the brand has confirmed that the outfit is original and not a replica.
Customer satisfaction is very important to us, and we always try our best to ensure every customer is satisfied.
Good experience thanks
Ordered a Kanwal Malik outfit for an event - the outfit was perfectly sewn and customer service was fantastic and I was kept
Up to date re delivery.
2025幎11æ8æ¥
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Rania Zara Studio ããã®åç
Dera Customer,
Thank you so much for your wonderful review! ð Weâre delighted to hear that you loved your suit. We truly appreciate your kind words about our communication and support it means a lot to our team.
Weâre so glad everything reached you on time and that youâre happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Really good company to buy from
Really good company to buy from. They sent me wrong size trousers which they got from the designer, for one of my suits. The trousers were wrongly sown as I couldnât even get it up one of my legs. I told Rania Zara about this, and they quickly replaced and sent me out the correct trousers in the correct size. Things were really easy and Iâll definetly be buying from them again.
2025幎10æ9æ¥
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Rania Zara Studio ããã®åç
Dera Customer,
Thank you so much for your wonderful review! ð Weâre delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
Weâre so glad everything reached you on time and that youâre happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
I do not recommend buying from here
I do not recommend buying from here. I purchased an expensive piece from their website. I ordered a medium size. A couple of months ago, I complained that the neckline was too tight and so they gave me a £25 refund for the neckline. When I took it to the tailor, he said this is not a size medium, but an XS. So we undid the label and underneath, it says XS. I have pictures of my neck where itâs irritated the skin and also of the label where they scammed me by putting a size M on top of XS. Iâm hugely disappointed from such a big brand and I was supposed to wear this dress in my function next month and now I cannot wear it as it is so tight.
2025幎9æ20æ¥
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Rania Zara Studio ããã®åç
Dear Huma,
Thank you for your message.
I understand your concerns and respect your right to refer to consumer legislation. For clarity, your order was placed on 25th December 2024 as a made-to-order item in your requested size. Under the Consumer Contracts Regulations 2013, custom-made and personalised goods are exempt from the standard right to cancellation or refund unless proven faulty. (Which.co.uk reference) When you first contacted us in January, you raised a concern about the neckline only. This was fully addressed at the time, we reviewed the matter with the brand, apologised, and issued you a £25 goodwill credit on 5th may 2025 , which you accepted. The issue of sizing was never raised until now, eight months later, long after the outfit has remained in your possession. As per the Consumer Rights Act 2015, goods must be rejected for a refund within 30 days of delivery if they are faulty. After this period, remedies are limited to repair or replacement, and only if an issue was raised within a reasonable time. Since the sizing concern has only just been mentioned now, we cannot accept it as grounds for refund. Please be assured that we would never intentionally misrepresent or mislabel any product. We also keep clear records showing that your initial concern was about the neckline only, which was settled in January. You are, of course, entitled to raise this with Trading Standards, and we will provide them with full records of our communications and the goodwill resolution that was accepted at the time. We are truly sorry that you remain unhappy, but from our side, this case is considered closed. We wish you the very best for your wedding day.
Warm regards,
RaniaZara Studio
Faiza saqlain âŠ
Suits were exactly shown in pictures and was delivered on time. Really happy with the services
2025幎9æ8æ¥
Rania Zara Studio ããã®åç
Dera Customer,
Thank you so much for your wonderful review! ð Weâre delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
Weâre so glad everything reached you on time and that youâre happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Rania Zara Studio ããã®åç
Dera Customer,
Thank you so much for your wonderful review! ð Weâre delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
Weâre so glad everything reached you on time and that youâre happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Lovely suit and item arrived on timeâŠ
Lovely suit and item arrived on time for the event I needed it for!
2025幎9æ4æ¥
Rania Zara Studio ããã®åç
Dera Customer,
Thank you so much for your wonderful review! ð Weâre delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
Weâre so glad everything reached you on time and that youâre happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Rania Zara Studio ããã®åç
Dera Customer,
Thank you so much for your wonderful review! ð Weâre delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
Weâre so glad everything reached you on time and that youâre happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Excellent Suit for wedding season
Excellent Suit for wedding season. Rania Zara Studio were excellent with communications through out the process and when issues were identified (not their fault) they were quick to respond and rectify and we go the suit on time. Awesome work and job and would highly recommend
2025幎7æ25æ¥
Rania Zara Studio ããã®åç
Dera Customer,
Thank you so much for your wonderful review! ð Weâre delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
Weâre so glad everything reached you on time and that youâre happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
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