I was met & greeted as soon as I walked through the door. My salesperson took time to listen, provide valuable information/responses & only show items of interest. He also worked with the sales manage... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered my mattress online. After paying I noticed that the receipt said that it would be ready for "pick up" the next day and I requested delivery. It was supposed to be delivered on Tuesday Septe... もっと見る
We were assisted by Sam Rosenfeld and he was very knowledgeable and friendly. He helped us with our challenges and buying our new furniture. He is a wonderful manager!
Amanda Vitali was an excellent consultant. My intention was only to window shop but after sitting and discussing my needs with her I ended committing to a sale. She was very informative and easy to... もっと見る
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
2750 Fashion Center Blvd, 19702, Newark, DE, 米国
- 3023180530
4.7
優良
268件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Raymour & Flanigan - Christiana からの回答
Hi Andrew,
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that Tom was able to assist you with your order. We appreciate your business and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I have bought all of my furniture from R & F
I have bought all of my furniture from Raymond & Flanigan. I usually go into the store to look at what I want to purchase, but this time I ordered on the R & F website. It was very easy use and just waiting for my delivery. Always have had good experiences with R & F.
2024年11月16日
Raymour & Flanigan - Christiana からの回答
Dear Valued Customer,
Thank you so much for your continued loyalty and for sharing your positive experience with us! We're thrilled to hear that you found our website easy to use and that you've consistently had good experiences with Raymour & Flanigan. Your satisfaction is our top priority, and we're delighted to have you as a valued customer. We look forward to serving you again in the future and hope you enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Your sales person was excellent
Your sales person was excellent. Readily understood my needs which made for a pleasant experience. Thank you
2024年11月1日
Raymour & Flanigan - Christiana からの回答
Dear Dianne,
Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to understand your needs and provide you with a pleasant experience. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
A Sales Consultant Who Listened to Me
What I liked more than anything is that the sales consultant greeted me and listened to me. I had seen the item I bought in an email advertisement and I knew exactly what I wanted. At no time was she pushy - she listened, she was able to tell me about the furniture, and I needed a measurement which she did right away. She was able to tell me all about the extended warranty and everything it entailed without being "pushy" about it. I also asked about another item I am considering and she showed me the furniture and again understood that I needed to go home and take measurements and really think about the color choice. If I do decide to buy the sofa, I will only deal with Lisa as she was so helpful to me.
2024年10月30日
Raymour & Flanigan - Christiana からの回答
Thank you so much for your review, Pamela! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The staff was very professional and…
The staff was very professional and knowledgeable. I had a great experience and will be purchasing additional items.
2024年10月27日
Raymour & Flanigan - Christiana からの回答
Dear Jacqueline,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our staff's professionalism and knowledge made your visit enjoyable. We look forward to assisting you with any future purchases. Have a wonderful day!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Christiana からの回答
Thank you so much for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Easy Online Shopping Experience
It was easy to make my purchase online. The checkout was easy and I instantly received my pickup time.
2024年10月3日
Raymour & Flanigan - Christiana からの回答
Dear A. Moore,
Thank you so much for your wonderful review! We're thrilled to hear that you found our online purchase process easy and efficient. It's great to know that the checkout was smooth and that you received your pickup time promptly. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Amanda Vitali Was Amazing
I had just moved to Delaware and was greeting by your sales associate Amanda Vitali who was patient with me, as she took me around to show me different mattresses to fit my needs, and my budget. She was very thorough, and she gave me every detail. Amanda made me feel very comfortable, and I did not feel rushed at all. She surely knows her stuff! I would definitely refer somebody to see Amanda, and of course I would deal with her again. More people should be pleasant like her!
2024年10月1日
Raymour & Flanigan - Christiana からの回答
Thank you so much for your review, Steve! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Poor customer service
Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who gave some misinformation and he would have customer care contact me Still waiting for call. He said he email store manager with all information. Still waiting for call.
2024年9月26日
自発的なレビュー
Great and knowledgeable service
I worked with Amanda and her manager Sam on the purchase of some new chairs. Amanda was great and after asking what I was looking for she pointed me in the right direction. The purchases were very easy and terms (special order) clearly stated by Sam and Amanda. They also offered great advice regarding one of the colors I choose. I look forward to more purchase at this store
2024年9月23日
Raymour & Flanigan - Christiana からの回答
Hello Yvonne Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
My experience was awesome
My experience was awesome, thanks to Thomas Shaw. His knowledge, patience and overall demeanor made what should have been an overwhelming process, easy, and pleasant. He greets you with a smile, he walks you through the inventory and the added bonus, walking me out, to my car.
2024年9月21日
Raymour & Flanigan - Christiana からの回答
Thank you so much for your review, Kim! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The selection was wonderful
The selection was wonderful, and the two sales representatives that we worked with were good listeners, knowledgeable, and helpful.
2024年9月18日
Raymour & Flanigan - Christiana からの回答
Hello Tom Morelli We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Raymour & Flanigan - Christiana からの回答
Dear Byron,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with our sales team. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Raymour & Flanigan - Christiana からの回答
Dear Don,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Marcus provided you with wonderful service. We strive to offer the best customer experience, and it's always rewarding to hear when we've succeeded. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Raymour & Flanigan - Christiana からの回答
Dear Robert,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent customer service experience at Raymour & Flanigan. Our team works hard to ensure that every customer feels valued and well taken care of, and it’s always rewarding to hear when we’ve succeeded. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great Experience
Service warm and helpful. No pressure, friendly and kind. My appreciation to Amanda and Torrance, great teamwork in satisfying a customer!
2024年9月1日
Raymour & Flanigan - Christiana からの回答
Dear MaryAnn,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team. Amanda and Torrance will be delighted to know that their efforts made a difference in your visit. Your kind words and appreciation mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Fancy was an excellent salesperson
Fancy was an excellent salesperson. He listened to what we wanted. He helped me find the perfect couch. He is an asset to your company. I would ask for him if I returned.
2024年8月30日
Raymour & Flanigan - Christiana からの回答
Dear Paula,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Fancy provided you with exceptional service and helped you find the perfect couch. Your kind words about his dedication and assistance mean a lot to us. We are proud to have him as part of our team and will be sure to pass along your compliments. We look forward to welcoming you back in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Raymour & Flanigan - Christiana からの回答
Dear Katherin,
Thank you so much for your wonderful review! We're thrilled to hear that our saleswoman provided you with knowledgeable, sympathetic, and helpful service. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
10/10
Juan from the Christiana Delaware location was awesome. He made my girlfriend and I aware of the ongoing promotions, and then allowed us to tour the store without being overly pushy. He was there to answer any questions that we had. Once we purchased the furniture, he made sure that we understood the warranty and delivery procedures, and also mentioned that if we wanted to add anything at any point before delivery, the promotion would still be effective. Great experience at Raymour & Flanigan thanks to Juan!
2024年8月4日
Raymour & Flanigan - Christiana からの回答
Dear Dawson,
Thank you so much for taking the time to share your positive experience at our Christiana Delaware location. We're thrilled to hear that Juan provided you and your girlfriend with exceptional service, making you aware of our promotions and ensuring a comfortable shopping experience without being overly pushy. It's wonderful to know that he was able to answer all your questions and clearly explain the warranty and delivery procedures. We're delighted that you had a great experience at Raymour & Flanigan, and we will be sure to pass along your kind words to Juan. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I am frustrated and disappointed
I am frustrated and disappointed. I bought a basic twin mattress with basic frame and box spring for my daughter. Two days after we bought it I asked if we could return the box spring and frame because her dog crawled under it and it fell apart. The box spring was noisy and we were disappointed with it. I was told Raymour and Flanigan does not allow returns and the best they could do was have someone come out to repair it or exchange it. I honestly don’t want to buy anything else from this store and now am stuck with the items and out $250. Just know you better be very sure of your purchase because you are stuck with it.
2024年6月15日
自発的なレビュー
Raymour & Flanigan - Christiana からの回答
Dear Rebecca Lynn,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered with the twin mattress set and the inconvenience it has caused you. Your feedback is important to us, and we understand how frustrating it can be when a purchase does not meet expectations.
We strive to ensure that all our products meet high standards of quality and durability, and it is disappointing to learn that this was not the case for you. We appreciate your honesty and will certainly take your comments into consideration as we work to improve our offerings and services.
If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. We value your business and hope to have the opportunity to better serve you in the future.
Sincerely,
The Raymour & Flanigan Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。