Jonny Shoolman was very helpful showing me what I asked for… not pushy. He explained all details about the furniture and mattresses to help me make a decision. I would be happy to deal with him ag... もっと見る
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We don’t shop anywhere else because we always find what we want at R&F. I’m leaving off 1 star - their bookshelf offerings have become dismal. I get it - everyone reads eBooks these days, but there ar... もっと見る
Katie Walton, our sales professional, was friendly, knowledgeable, and attentive throughout our visit to your store. She listened as we described what we were interested in, and then showed us option... もっと見る
企業が回答しました
Katie at Sleep Number in Exton, PA was amazing. After purchasing a sofa earlier, we were thrilled to have her assistance when we decided to buy the matching love seat. She took the time to explain the... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
201 South Pottstown Pike, 19341, Exton, PA, 米国
- 6102800320
4.6
優良
301件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 0％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Steve Thompson has been exceptionally
Steve Thompson has been exceptionally, helped me with my order and has kept following up with me updating me on when I should expect my order and has been delightful and great at answering g all of my questions.
2025年2月3日
自発的なレビュー
Raymour & Flanigan - Exton からの回答
Hello Aris Reyes,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Steve Thompson. It's fantastic to know that he was able to assist you effectively with your order and keep you updated throughout the process. We take pride in our team's dedication to providing excellent customer service, and your kind words are a testament to their hard work.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Nice guy,quick and easy shopping trip…
Nice guy,quick and easy shopping trip witch is what I wanted
2025年2月10日
Raymour & Flanigan - Exton からの回答
Hello Frank,
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a quick and easy shopping trip, as that's exactly what we strive for. It's great to know that our team was able to assist you effectively. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Katie at Sleep Number in Exton
Katie at Sleep Number in Exton, PA was amazing. After purchasing a sofa earlier, we were thrilled to have her assistance when we decided to buy the matching love seat. She took the time to explain the payment options and guided us through the financing process. Although the initial financing didn’t work out, Katie was there to help us when we were ready to make the purchase months later. Since it was a special order, it took a little while to arrive, but Katie kept us updated throughout the process. The love seat is now a beautiful addition to our living room, and we couldn't be happier. We highly recommend her!
2025年1月16日
自発的なレビュー
Raymour & Flanigan - Exton からの回答
Hi Eduardo,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Katie provided you with exceptional service at our Exton, PA location. It's great to know that she was able to assist you throughout the financing process and keep you updated on your special order.
We are delighted that the love seat is now a beautiful addition to your living room. Your recommendation means a lot to us, and we are grateful for your kind words.
If you have any further questions or need assistance in the future, please feel free to reach out to us at +1 610-280-0320 or visit our store at 201 South Pottstown Pike, Exton, PA.
Thank you once again for choosing Raymour & Flanigan Furniture and Mattress Store. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Great experience
Katie was very knowledge with recommending the furniture that we were looking for. She was very pleasant and nice to work with. She made our purchase easy to make.
2025年1月19日
Raymour & Flanigan - Exton からの回答
Hello Jackie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Katie was able to assist you in finding the perfect furniture and that she made your purchase process smooth and enjoyable. Your kind words and 5-star rating mean a lot to us. We strive to provide excellent service, and it's wonderful to know that Katie delivered just that. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Exton からの回答
Hi Ron,
Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that Steve was able to provide you with knowledgeable and personable service. At Raymour & Flanigan Furniture and Mattress Store, we strive to ensure every customer has a great experience, and it's wonderful to know Steve made your visit a positive one. We look forward to welcoming you back to our Exton showroom soon!
Best regards,
The Raymour & Flanigan Team
Katie was very helpful and patient with…
Katie was very helpful and patient with me. Thanks Katie
2025年1月10日
Raymour & Flanigan - Exton からの回答
Hello Lynne Friscia,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Katie was able to assist you with patience and helpfulness. Your feedback is greatly appreciated and will be shared with Katie and the team. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in Exton for any future needs.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Heidi was so nice to work with !!!
2025年1月5日
Excellent furniture store.
Lots of choices. Mischel was excellent, very knowledgeable, and patient. She has great customer service, she did not rush us and allowed us time to go back and forth. R&F has good quality furniture have purchased from there before and it lasts years.
2025年1月5日
Heidi was incredibly helpful and…
Heidi was incredibly helpful and friendly. Took all the pain out of selecting a new sofa! Explained my options and spent the time to explain what is involved in finalizing the purchase. She made my first experience with Raymour & Flanigsn a great one! Looking forward to shopping with her again!
2025年1月1日
Rachid Moufti from the Exton PA store…
Rachid Moufti from the Exton PA store was phenomenal during our recent purchase of a Nectar mattress and adjustable base. He was helpful without being overwhelming. Super knowledgeable and patient. We highly recommend him!!
2024年12月29日
自発的なレビュー
Fast and efficient with excellent knowledge and communication skills.
The salesperson was extremely helpful knowledgeable and attentive. Gracious personality.
2024年11月24日
Raymour & Flanigan - Exton からの回答
Hi John,
Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to provide you with such a positive experience. It's great to know that their knowledge and attentiveness made a difference. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Exton からの回答
Dear Carole,
Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our sales team. Efficiency and knowledge are key components of the service we strive to provide, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Ashley F.
Raymour & Flanigan Furniture and Mattress Store
Order Online Instead!
This incident occurred in the spring of 2021. My husband and I came to the store in Exton, PA looking for a sectional for our living room. I found one I liked and requested a larger ottoman in a different color but in the same material as the sectional. This was my individual style preference. The associate responded, " But that one doesn't match." I purchased two matching ottomans just to accommodate the size I wanted but it was not the color I wanted. In hindsight, I feel the associate was completely out of line. He refused to show me the other ottoman. I really did not want a matching ottoman, I was going for a different look. I literally cover my ottomans with things because I wanted to break up the continous color throughout the room. All furniture DOES NOT have to match. If I were to do it all over again, I would have said "Thank you, there's nothing here for me." I would have left and simply ordered what I really wanted online because it is totally possible to order a sectional without the matching ottomans online. There's a section online to purchase ottomans separately. The associate would have lost the commission for the sale and I would have been completely satisfied with my purchase. In the future, I will not return to this location even though it's less than 10 miles from my home. I will make all future purchases from a different company altogether. They have lost a loyal customer because of a bully associate.
2024年2月28日
自発的なレビュー
Raymour & Flanigan - Exton からの回答
Dear Ebony Elise Troop,
Thank you for taking the time to share your experience with us. We deeply regret to hear about the dissatisfaction you encountered during your visit to our Exton, PA store. Your feedback is invaluable, and we sincerely apologize for any frustration caused by the interaction with our associate.
We understand how important it is for your furniture to reflect your personal style and preferences. It is disappointing to learn that you felt pressured into a purchase that did not align with your vision. Your comments will be shared with our team to ensure that we improve our customer service and respect for individual choices in the future.
We truly value your loyalty and are saddened to hear that this experience has led you to consider other options for your future furniture needs. If you ever decide to give us another chance, we would be more than happy to assist you in finding pieces that perfectly match your style and preferences.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Raymour & Flanigan Customer Care Team
Our salesperson
Our salesperson, Heidi, was wonderful to work with. No pressure, no hype.
2024年11月11日
Raymour & Flanigan - Exton からの回答
Thank you so much for your review, Pamela! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
BAD DELVERY !!!!
WE HAVE BOUGHT EVERYTHING IN OUR HOME FOR THE LAST 20 YEARS FRO RAYMOUR &FLFNIGAN. WE WERE ALWAYS COMPLETELY SATISFIEED. WE JUST UPDATE OUR MATTRESSES AND THEY WERE DELIVERED YESTERDAY(11-07-2024) THE DELVERY WAS RIGHT ON TIME ,THE TWO DELVERY MAN REFUSED TO PUT BOOTIES ON AND WOULD NOT TAKE THEIR SHOES OFF THEY WERE VERY RUDE AND MADE ME AND MY MOTHER IN LAW VERY UNCOMFORTABLE!!! WE WILL GO BACK TO THEM AND BUY AGAIN NOT LETTING ONE BAD EXPERIENCE RUIN 20 YEARS OF GOOD BUSINESS......
2024年11月7日
自発的なレビュー
AC is the "BEST!"
Raymour & Flanigan has great people working in their establishments. When I first called, I saw a really nice living room set, and I and I spoke with a great representative that was located in New Jersey. As a result, she asked what R&F location was near me, and I told her Exton in PA. The Rep transferred me to that store and I spoke with AC. AC made an appointment so my husband and I could come in to see this furniture. AC has always communicated excellent with my husband and I. Once we arrived to our appointment with AC,
my husband and I had the "BEST" experience with AC! AC listened very careful to our needs that gave us a "Great Experience." We initially came to purchase a living room set. However, I started asking questions because we need top quality furniture that led my husband and I to get a great kitchen set, and a top of the line mattress (sleep number is so awful for body support). Because of AC knowledge and listening skills, he took the time to make sure that our needs were being met for what we were purchasing. Thereafter, AC took the time to find great discounts for us to lock in, based on the great store's excellent promotions! AC wasn't there to rush us, or to make a quick sale. We feel that AC is there to ensure that he was providing us with great customer salesmanship! AC is 100%!
THANK YOU AC FOR YOUR GREAT SERVICE AND TREATING US LIKE A KING & QUEEN!
2024年10月18日
自発的なレビュー
Raymour & Flanigan - Exton からの回答
Dear Grace B. Christan,
Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you had such a positive interaction with our team, especially with AC. It's fantastic to know that AC's dedication, knowledge, and excellent communication made your visit memorable and helped you find the perfect living room set, kitchen set, and mattress.
We strive to provide top-notch service and it’s heartening to see that AC went above and beyond to ensure your needs were met without feeling rushed. Your kind words and recognition of AC’s efforts truly mean a lot to us.
Thank you for choosing Raymour & Flanigan, and we hope you enjoy your new furniture for many years to come. If you ever need anything else, please don't hesitate to reach out.
Best regards,
Mo
Raymour & Flanigan Customer Care Team
I had a little difficulty with an…
I had a little difficulty with an online purchase and AC helped me and it was so easy.
I couldnt have done it without him
2024年10月22日
Raymour & Flanigan - Exton からの回答
Dear Ida,
Thank you so much for sharing your positive experience with us! We're delighted to hear that AC was able to assist you with your online purchase and make the process easier for you. Your kind words and high rating mean a lot to us. If you need any further assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Christina was a wonderful sales…
Christina was a wonderful sales consultant. Knew what I was looking for and veered me toward it.
2024年10月21日
Raymour & Flanigan - Exton からの回答
Thank you so much for your review, Karen! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
We bought a faux leather recliner sofa…
We bought a faux leather recliner sofa and purchased 5 year warranty too (Always do that). After a year the peeling started and the frame broke at places. We called Raymour & Flanigan. They sent in the maintenance guy who fixed the frame and glued the peeling faux leather using a heat gun. After another coupe months the frame broke again. This time the maintenance guy fixed it well and it didn't break for another 3 years but the faux leather kept on peeling away. After 4.5 years of purchase we called Ramour and Flannigan and told them that its just too worn out. They told us that they will replace this sofa with any sofa of our choice because we had the warranty. We were very happy that we got a brand new fabric sofa instead and were also glad that we had purchased the warranty at the beginning. Overall, the customer satisfaction was very good.
2024年4月9日
自発的なレビュー
Raymour & Flanigan - Exton からの回答
Thank you so much, Faseel, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
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