I have been using Raymour and Flanigan for all my furniture needs for the past 20 yrs. I like that they have up to date furniture snd also very good quality furniture. My sales person has been John... もっと見る
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Our consultant, Enan Loyal, made our shopping experience wonderful. He listened to our needs, showed us all our choices, explained the differences in the products, and gave us plenty of time to make o... もっと見る
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The sales representative was rude and condescending. I could not wait to get out of the store. I ended up coming home and ordering what I wanted online. I have purchase furniture before from your comp... もっと見る
I worked with Josephine Tarabocchia at the Paramus, NJ location on Rte. 17. I was looking for a very specific piece of furniture. She spent a lot of time asking me the right questions and walking ar... もっと見る
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企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
200 Route 17, 7652, Paramus, NJ, 米国
- 2016499941
4.5
優良
315件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 2％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sales people were great
Sales people were great. As in the past (multiple times) the administrative back office was significantly below an average standard. Please call for details
2025年3月18日
Raymour & Flanigan - Paramus からの回答
Hello Richard,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a positive experience with our sales team. However, we are sorry to learn that our Customer Care did not meet your expectations. We take your concerns seriously and would appreciate the opportunity to discuss this further with you. Please feel free to reach out to us at your earliest convenience at rfcare@raymourflanigan.com, as we are committed to improving our services and ensuring a better experience for you in the future.
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Paramus からの回答
Hello John W.,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our selection and that Marina was able to assist you so wonderfully. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
5,000 stars for Raymour & Flanigan
5,000 stars for Raymour & Flanigan, and especially Showroom Manager Juan Vargas, who is a total class act!
2025年3月13日
Raymour & Flanigan - Paramus からの回答
Hello Justin,
Thank you so much for your incredible review! We're thrilled to hear that you had such a positive experience at Raymour & Flanigan. It's wonderful to know that Juan made such a great impression. We take pride in our team and are delighted to see their hard work recognized. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Very Helpful Salesman
Edwin Medina was very helpful in helping us find a couch which would fit down our basement. He guided us to modular chairs.
2025年3月7日
Raymour & Flanigan - Paramus からの回答
Hello Marietta,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Edwin was able to assist you in finding the perfect couch for your basement. It's wonderful to know that his guidance with the modular chairs was helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
TERRIFIC salesman
I actually had our salesman John McNaught's name in my phone from years ago because he was SO GOOD. It's been awhile so I had forgotten and as luck would have it he was standing there when we walked in. He was INCREDIBLY helpful and patient and kind.
2025年3月1日
Raymour & Flanigan - Paramus からの回答
Dear Madeline,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that John made such a positive impression on you once again. His dedication to providing exceptional service is truly commendable, and we are delighted that he was able to assist you with the same level of care and professionalism as before.
Your kind words and perfect rating mean a lot to us, and we are grateful for your continued trust in Raymour & Flanigan. If there is anything else we can do for you, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Super Customer Associate!!
I worked with Josephine Tarabocchia at the Paramus, NJ location on Rte. 17. I was looking for a very specific piece of furniture. She spent a lot of time asking me the right questions and walking around the store showing me different options. Josephine was very patient and knowledgeable. I was sold on a piece, but unfortunately our circumstances changed and we didn't purchase that piece. But, even though we didn't complete a sale, I will go back when I am in need of furniture in the future.
2025年2月19日
自発的なレビュー
Raymour & Flanigan - Paramus からの回答
Dear Linda and Tom,
Thank you so much for taking the time to share your experience with us at our Paramus, NJ location. We are thrilled to hear that Josephine provided you with exceptional service and helped you explore various options to find the perfect piece of furniture. Her patience and knowledge are indeed invaluable to our team.
We completely understand that circumstances can change, and we appreciate your kind words despite not completing a purchase. Your intention to return to us in the future means a lot, and we look forward to assisting you whenever you're ready.
Thank you once again for your feedback and for choosing Raymour & Flanigan. We hope to see you soon!
Warm regards,
The Raymour & Flanigan Team
Garbage Sectional - STAY AWAY
I bought a sectional at the Paramus, NJ location. It looked very nice in the showroom and also in my living room when it was delivered. But that was SHORT LIVED. After only 2 weeks, the cheap filling or padding inside each seat was extremely lumpy. The 2 week old sectional looked to be a minimum of 5 years old. I called and complained, they sent someone to look at it. As soon as that gentleman looked at the sectional, his mouth fell to the FLOOR. He said "oh, no - I would not want this in my home either". He took the pictures for reference and told me that I need to keep on reaching out and demanding a new sectional, and not to give up as they make it hard to credit you, etc. A new piece of the sectional was delivered. Within TWO DAYS of that piece being delivered, once again the cheap filling/padding was lumpy/bumpy, etc. You can literally see the lumps/bumps with the naked eye. And on the side of the sectional that is not used often, if you run you hands over the seat, you can FEEL the lumps which will form if and when those seats are utilized often. I complained a 2nd time. They sent someone to look at it, he spend max 5 minutes in my home, took pics and went on his merry way. A couple of hours later I got a call from R&F saying they will credit me. Get this - there is NOTHING in any R&F store that I will purchase when it comes to sofa/sectional. I shopped around at multiple locations to see if there is anything of better quality and there IS NOT. I called and asked if I can receive a partial credit to by a different piece of furniture since I refuse to buy a sectional from them again, and the answer was no. So I am being FORCED to buy something from them and I have to return this piece of junk in the process. That is the only way I will get a credit. So I will be forced to buy something I do not need nor want from R&F for a credit and have no sofa until I find one that meets my needs. And kicker is It needs to be done by March 1 (2/7 is when I was informed I would be credited and told to pick another item). There are no new items in the store since I purchased this piece of garbage in November (week of Thanksgiving). NEVER will I step foot in that store. EVER. Everyone stay away! Only plus that came out of it was the sales guy was awesome. Very sweet young man! Everything else was a disaster. If I could give NO stars, I most certainly would have done so. If I could share a photo of the sofa, you would all be SHOCKED. GARBAGE thru and thru.
2025年2月14日
自発的なレビュー
Raymour & Flanigan - Paramus からの回答
Dear UNSATISFIED Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you've had with your sectional purchase from our Paramus, NJ location. It's disappointing to hear that the quality of the product did not meet your expectations and that our attempts to resolve the issue have not been satisfactory.
We understand your frustration with the condition of the sectional and the challenges you've faced in seeking a resolution. Your feedback is invaluable to us, and we are committed to addressing these concerns with our product team to prevent similar issues in the future.
We appreciate your kind words about our sales associate, and we will ensure that your positive feedback is shared with them. We are sorry that the rest of your experience did not reflect the high standards we strive for.
Please know that we are here to assist you further and explore any possible solutions. We value your business and hope to have the opportunity to regain your trust.
Thank you for bringing this to our attention.
Sincerely,
The Raymour & Flanigan Team
Rob Contreras was informative
Rob Contreras was informative, helpful and a pleasure to deal with!
2025年2月13日
Raymour & Flanigan - Paramus からの回答
Hello Brett,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rob was able to provide you with informative and helpful service. It's always our goal to ensure our customers have a pleasant experience, and your feedback confirms we're on the right track. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I received my recliner today(despite…
I received my recliner today(despite the icy snowy weather!) And I want to thank Bertoldo and his partner for coming on time..and unwrapping and setting it up with no fuss,no muss. They were friendly,professional and VERY good at the're job! I truly appreciate everything they did. Very happy with the overall process and it looks awesome in my room!
2025年2月5日
自発的なレビュー
Salesman extraordinaire
The salesman, Michael Cohen, was attentive without being overbearing, the importance of which cannot be minimized. Being accosted the split second you walk in the door is such a negative, I can’t stress that enough. He was available instantly (was he hiding out of sight? Okay, that’s fine!). My husband and I couldn’t have been happier with his “approach “. Can’t wait to get out chairs in a few days.
2025年1月29日
Raymour & Flanigan - Paramus からの回答
Dear Adeline Nelson,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Michael Cohen at our store. It's great to know that his attentive yet unobtrusive approach made your visit enjoyable. We strive to provide a welcoming and comfortable shopping environment, and your kind words affirm that we are on the right track.
We are just as excited for you to receive your new chairs and hope they bring you and your husband many moments of comfort and joy. If there is anything more we can do for you, please don't hesitate to reach out.
Thank you once again for your kind review and for choosing Raymour & Flanigan.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Raymour & Flanigan - Paramus からの回答
Hello Yan Khazan,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our sales lady provided you with attentive service and that you had a perfect experience at Raymour & Flanigan. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!
Best regards,
The Raymour & Flanigan Team
Good selection, not a great sales agent
The salesperson who met us at the door was dismissive, not terribly friendly, and not terribly helpful. As soon as the person learned that we were at the early stages of our furniture search, the attitude changed. We were shown one or two items and that was it.
In the end, we found something that fit our needs, thought anbout it first a few days, ordered it online.
2025年1月4日
Raymour & Flanigan - Paramus からの回答
Dear Marc Chelemer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your visit to our store. It's important to us that every customer feels welcomed and supported throughout their shopping journey, regardless of where they are in the process.
We appreciate your patience and are glad to hear that you found something that suited your needs. Your feedback is invaluable, and we will use it to improve our customer service. If there is anything else we can do to assist you or enhance your experience, please feel free to reach out.
Thank you for choosing Raymour & Flanigan. We hope to serve you better in the future.
Warm regards,
Raymour & Flanigan Customer Service Team
Our sales person was very knowledgeable…
Our sales person was very knowledgeable and willing to spend the time, without rushing us. Very pleasant.
2025年1月1日
Helpful and patient.
Marina was very knowledgeable and helpful as I shopped for my new recliner.
2025年1月2日
Great experience!
Our sales person Mike was very helpful and answered all my questions in regards to the recliner sectional I was interested in buying. Whole process from start to finish was easy. Would definitely recommend this location!
2024年12月1日
Raymour & Flanigan - Paramus からの回答
Dear N. Greco,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Mike was able to assist you effectively and that the entire process was smooth and hassle-free. Your recommendation means a lot to us, and we hope you enjoy your new recliner sectional. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Paramus からの回答
Dear Racquel,
Thank you so much for your wonderful review! We are thrilled to hear that Ms. Christine provided you with exceptional assistance. We take great pride in our team's dedication to customer service, and it's always rewarding to hear when our efforts make a positive impact. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Excellent customer service and…
Excellent customer service and knowledge of their products. Long story short, I was dealing with another furniture company and it was a total nightmare. I needed one piece of a sectional from an incorrect order from Ashley Furniture. Had several calls and 5 in store visits to get it right after a month of wrong furniture deliveries and pick ups and an incomplete set of furniture. One visit to Raymour & Flanigan’s website and a chat with an amazing customer service representative, my problem was solved. I regret not going to Raymour from the beginning, but will be sure to start there, going forward. Absolutely the best experience I could’ve had!
2024年11月23日
Raymour & Flanigan - Paramus からの回答
Hi Jessica,
Thank you so much for sharing your experience with us! We're thrilled to hear that our customer service team was able to assist you and resolve your issue so efficiently. It's wonderful to know that we could turn a frustrating situation into a positive one for you. We look forward to serving you again in the future and appreciate your kind words and support. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
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