Red Band UK Ltd レビュー 

Disappointing experience with a faulty Husqvarna saw with only a couple hours of work if that and unresolved warranty issue.

I purchased a Husqvarna T540 XP Mark III chainsaw from Redband UK on 19 May 2025 for £518. It was a significant investment in my first personal saw, and I chose Husqvarna because I expected a reliable product and good after-sales support.

Unfortunately, the saw developed a serious fault after very limited use. I contacted Redband and was advised by email that the saw was still under warranty, so I followed their advice and took it to Ben Burgess in Beeston, an authorised Husqvarna dealer.

Ben Burgess attempted to diagnose and repair the saw, but their experienced technician was unable to rectify the problem. The dealer has since confirmed in writing that they believe there is a manufacturing defect, and the saw has now been sent to Husqvarna for further investigation.

To clarify, although this is a professional chainsaw, I purchased it for personal domestic use. I am a fully qualified arborist with four years of chainsaw experience, and the saw was maintained in accordance with Husqvarna's guidance. It had very limited use and was not modified or misused.

The situation has become increasingly frustrating because an issue has also arisen regarding the warranty registration date. I registered the saw on 26 August 2026, when the existing fault was already being dealt with, having previously received written confirmation from Redband that the saw was still under warranty. I had genuinely believed the saw was covered by a two-year warranty, and any incorrect registration information was an honest mistake.

I now find myself caught between the retailer, the authorised dealer and the manufacturer, with the possibility of being charged for diagnosis or repairs to a saw that has still not been fixed. I have already spent £518, have been without the machine for a considerable period, and still have no clear resolution.

I appreciate that Ben Burgess has been helpful in passing on my concerns and that Husqvarna is investigating the fault. However, I am disappointed that this has not yet been resolved, particularly given the limited use of the saw and the dealer's written concerns about a possible manufacturing defect.

I am not asking for anything unreasonable. I want the fault properly investigated, a clear explanation of what has gone wrong, and a fair resolution without being left out of pocket for a fault I have not caused.

I hope Redband and Husqvarna will now take ownership of this situation, review the original warranty correspondence and resolve the matter promptly. I chose Husqvarna expecting quality and after-sales support, and I would still welcome the opportunity for the companies involved to put this right.

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