Rendezvoussports レビュー 

★☆☆☆☆ — 30 Day Money Back Guarantee? Only If They Feel Like It.

Rendezvous Sports advertises a "30 Day Money Back Guarantee" — a full refund or exchange, no questions asked, within 30 days of receiving your order. Sounds reassuring. In practice, it's meaningless.

I have contacted their customer support team multiple times over three days requesting return instructions. They have replied twice. Neither reply provided what their own policy promises: the instructions on how and where to send the item back.

This matters because their returns policy explicitly states that customers must contact support first, and that Rendezvous will then provide the return instructions. In other words, they control the gateway to the return process — and they are simply not opening it.

They're responding just enough to look engaged, while delivering nothing of substance. It's a stall, and a deliberate one.

Their policy also requires returns be sent to a US warehouse at the customer's own cost, with customs documentation — which is already a significant imposition on international buyers.

But even accepting those terms, I can't proceed because they won't provide the address or instructions they're obligated to give.

This is not a returns policy. It's a returns obstacle course.
If you're buying from outside the US, understand that the moment something goes wrong, you may find yourself stuck in a loop of polite non-answers while your 30-day window quietly ticks down.

Buyer beware.

Think twice before purchasing. The R3 sunglasses are not inclusive for those with flatter noses—they slide down constantly, letting sunlight peek through instead of fully protecting your eyes.

To make matters worse, their warehouse is in the US, which they did not disclose on their website, only until you email them to initiate a return. You have to pay for your own return shipping. As a UK buyer in London, it cost me £33.75 to return them, which is more than the cost of a pair. Incredibly disappointing customer experience and I felt that they have not been transparent on the warehouse location. If I had known, I would have not buy in the first place. Avoid.