Richer Sounds - Brighton レビュー 

2,509
TrustScore 5段階評価の5

4.9

54 London Road, BN1 4JE Bridhton, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... もっと見る

企業が回答しました

5つ星のうち5の評価

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... もっと見る

企業が回答しました

5つ星のうち5の評価

I rarely buy anything electronic, but when I do it's invariably from RS. I know the quality will be good (they don't sell tat), I know the price will be competitive (it always is) and I know the serv... もっと見る


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2509件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,509)

過去12か月のレビュー数: 24,895

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fabulous customer service

Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instructions on what I had to do. I really couldn't ask for a better customer service; polite, knowledgeable and very helpful. Thank you very much Jay!

2026年7月13日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Very helpful

Very helpful, polite and patient

2026年7月4日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Exceptional Sales and Customer Service.

Have bought several pieces of gear from RS in the past. On this occasion, it was part of a desktop audio setup. Pre-amp and a second Class D amplifier, so I could bi-amp my pc sound.
Missed the Prime day discounts buy a few days, but was able to secure a price that was only a few pounds different from the Prime day sale.
The staff at RS Brighton always provide exceptional customer service, and demonstrate a deeper knowledge about the gear they sell that puts many other businesses to shame.
Will always go to RS for big (and now even small) av purchases.
Their fully refundable 6 year warranty is hard to beat too.
Honourable mentions should go to Toby, Dep Store Manager, and Minty.
All items delivered the following day, which was a day before the suggested delivery date.
Will buy from again.
Would recommend to anyone.

2026年6月29日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great item & excellent advice

I contacted Richer Sounds for help & advice, & spoke with Rosie. She was excellent. Great advice & arranged a delivery that came the next day. The sound bar is great, with excellent sound & features. My problem has been solved & I'm very happy, thanks to Rosie!

2026年6月26日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Jay was great from start to finish

Jay was great from start to finish. He gave clear advice and made my decision very easy to choose a new TV. Thanks again for your assistance

2026年6月20日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Fantastic experience from Richer…

Fantastic experience from Richer Sounds. Ordered a new TV online and it was delivered to the Brighton store within two days. Pick up was super easy, and when I phoned to check arrangements, Nick was very friendly and helpful. Highly recommended.

2026年6月15日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

The guys in Brighton are absolutely…

The guys in Brighton are absolutely brilliant, no request is too small. Really, really helpful.
Thanks to the team - we'll be back for all our hi-fi needs

2026年6月20日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your wonderful feedback

5つ星のうち4の評価

Great support in resolving issue.

Richar Sounds, very proactive if fixing issue with new TV. Great service😊

2026年6月14日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

I was really sorry to read your feedback and there has obviously been some confusion here as the TV you have purchased whilst does have a Google operating system, does not list Freely as being supported. The last thing we would want to do is intentionally inconvenience customers, and I will follow up with the store to find out why you received that advice, and ensure the correct technical training is arranged.

In the meantime, our customer service team will be in touch to get this resolved asap, and apologies again for the obvious hassle..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

The sales manager Jay

The sales manager , Jay , gave us a very positive greeting when we entered the store. He explained that the radio we wanted was not on stock , but next day home delivery could be arranged . He also went through the various features of the radio and gave his opinion of the performance . Excellent all round

2026年6月12日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Excellent sevice

I came to your shop with a question about a soundbar that I had previously bought from you. My question was dealt with promptly and a solution quickly identified. Excellent courteous service throughout and to which I have been accustomed since I first bought from you decades ago. Great service - thank you

2026年6月17日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great to deal with.

Always a great experience buying from these guys. Very knowledgeable, super helpful and no misleading sales speak.

2026年3月20日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your wonderful feedback

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