I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... もっと見る
企業が回答しました
It's just how customer service should be. So many companies could learn how to do it from the guys in Brighton. Rosie runs a great team and Nik is just a star, so helpful and his help on email before... もっと見る
企業が回答しました
Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... もっと見る
企業が回答しました
企業情報
当該企業による記述
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
連絡先
54 London Road, BN1 4JE, Bridhton, 英国
- 0333 900 0039
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience at Richer Sounds in…
Great experience at Richer Sounds in Brighton - served by a very helpful member of staff. Couldn’t ask for better service.

Richer Sounds - Brighton からの回答
Exceptional Sales and Customer Service.
Have bought several pieces of gear from RS in the past. On this occasion, it was part of a desktop audio setup. Pre-amp and a second Class D amplifier, so I could bi-amp my pc sound.
Missed the Prime day discounts buy a few days, but was able to secure a price that was only a few pounds different from the Prime day sale.
The staff at RS Brighton always provide exceptional customer service, and demonstrate a deeper knowledge about the gear they sell that puts many other businesses to shame.
Will always go to RS for big (and now even small) av purchases.
Their fully refundable 6 year warranty is hard to beat too.
Honourable mentions should go to Toby, Dep Store Manager, and Minty.
All items delivered the following day, which was a day before the suggested delivery date.
Will buy from again.
Would recommend to anyone.

Richer Sounds - Brighton からの回答
Great item & excellent advice
I contacted Richer Sounds for help & advice, & spoke with Rosie. She was excellent. Great advice & arranged a delivery that came the next day. The sound bar is great, with excellent sound & features. My problem has been solved & I'm very happy, thanks to Rosie!

Richer Sounds - Brighton からの回答
I fee I always get unbiased advice from…
I fee I always get unbiased advice from the team,more interested in getting the product that is right for me than making g money out of me!

Richer Sounds - Brighton からの回答
Jay was great from start to finish
Jay was great from start to finish. He gave clear advice and made my decision very easy to choose a new TV. Thanks again for your assistance

Richer Sounds - Brighton からの回答
Fantastic experience from Richer…
Fantastic experience from Richer Sounds. Ordered a new TV online and it was delivered to the Brighton store within two days. Pick up was super easy, and when I phoned to check arrangements, Nick was very friendly and helpful. Highly recommended.

Richer Sounds - Brighton からの回答
Very clear and friendly advice
Very clear and friendly advice. Came away feeling confident I’d made the right choice

Richer Sounds - Brighton からの回答
The guys in Brighton are absolutely…
The guys in Brighton are absolutely brilliant, no request is too small. Really, really helpful.
Thanks to the team - we'll be back for all our hi-fi needs

Richer Sounds - Brighton からの回答
Professional, friendly and expert advice.
I couldn’t fault the service from the first interaction with Charlie. Professional, expert advice and friendly interactions. Thank you.

Richer Sounds - Brighton からの回答
Great support in resolving issue.
Richar Sounds, very proactive if fixing issue with new TV. Great service😊

Richer Sounds - Brighton からの回答
The sales manager Jay
The sales manager , Jay , gave us a very positive greeting when we entered the store. He explained that the radio we wanted was not on stock , but next day home delivery could be arranged . He also went through the various features of the radio and gave his opinion of the performance . Excellent all round

Richer Sounds - Brighton からの回答
Very helpful shop staff who understood…
Very helpful shop staff who understood what I want to purchase.

Richer Sounds - Brighton からの回答
Excellent sevice
I came to your shop with a question about a soundbar that I had previously bought from you. My question was dealt with promptly and a solution quickly identified. Excellent courteous service throughout and to which I have been accustomed since I first bought from you decades ago. Great service - thank you

Richer Sounds - Brighton からの回答
Great to deal with.
Always a great experience buying from these guys. Very knowledgeable, super helpful and no misleading sales speak.

Richer Sounds - Brighton からの回答
I contacted Richer Sounds in Brighton…
I contacted Richer Sounds in Brighton by phone for some advice regarding a turntable and speakers. Spoke with Toby who was great and I booked a demonstration at the Brighton branch for the following day. Toby greeted me and demonstrated the turntable and speakers – advised me to bring my own vinyl with me in order to compare the sound to that of my existing system. Great experience in every way – warm welcome in the store, cup of coffee, great advice and knowledge along with expertise. What a pleasure to deal with a company where the staff know every detail about their products as well as there being no high-pressure sales tactics. Left the store feeling great, having purchased a turntable and speakers with home delivery promised for the following day. I recommend Richer Sounds unreservedly. Thank you, Toby, for all your help and advice – it is greatly appreciated and valued. Richer Sounds are my number one port of call for all things related to HiFi / TV.

Richer Sounds - Brighton からの回答
It’s always amazing
It’s always amazing. Friendly, knowledgable, non- pushy staff who give you their time before, during and after purchase. Richer Sounds are one of the businesses that prove it can be done well. Especially our Brighton branch.

Richer Sounds - Brighton からの回答
The team were just amazing at the…
The team were just amazing at the Brighton store. A tv i had bought had gone wrong. They found a replacement and arranged delivery quickly and efficiently. Superb!

Richer Sounds - Brighton からの回答
Good service
Item ordered over the phone but had an issue with it as was not playing CD so took to local shop and arranged for a replacement to be sent. Same issue with the replacement so went for a different brand at same price and this has been fine. Very helpful in shop and when speaking to customer services on phone.

Richer Sounds - Brighton からの回答
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







