Richer Sounds - Cardiff レビュー 

2,552
TrustScore 5段階評価の5

4.9

106 Cowbridge Road East, CF11 9DX Cardiff, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... もっと見る

企業が回答しました

5つ星のうち5の評価

I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent experience. Item was out of stock, but I was told that the Cardiff branch had one that had been a display model, so was offered it at a reduced price. I accepted and spoke to the branch who... もっと見る

企業が回答しました

5つ星のうち5の評価

Extremely helpful and knowledgeable staff, helped me find the right Amp to go with my Wharfdale Linton speakers I also purchased.

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2552件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,552)

過去12か月のレビュー数: 23,467

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

It’s the excellent advice and good…

It’s the excellent advice and good friendly service and a superb selection quality equipment

2026年5月13日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Both members of staff very helpful to…

Both members of staff very helpful to someone who does not know a lot about stereo systems apart from knowing the music he loves to hear. Back listening to my music after a lapse of about 3 years due to my wife's Alzheimer's, so many thanks.

2026年5月13日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Very Helpful

Friendly, helpful and efficient service.

2026年5月12日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Higly Recomment

From the help I received to the payment of the product the service was smooth. Aaron and Jonathan provided very patient service, gave good advice and arranged everything brilliantly.

The only thing that this purchase down was DPD, instead of next working day service I got 3 day service. If you can dont get DPD to deliver.

Jonathan got hold of the couriers and sorted things out and limited the delay and arranged the refund of next working day service charge very quickly.

Highly recommend Richer Sounds Cardiff and there team.

2026年5月9日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Pleased you were able to demonstrate…

Pleased you were able to demonstrate Freely tv to me (Currys could not) and your advice on sets with best sound as I am hard of hearing. I am very pleased with the Hisense full HD 32" to fit in our kitchen as it does not require an areal. The TV guide allows you to go back as well as forward which is brilliant we will never miss a program again. Thanks again the set is so simple to use once you've set up the catchup permissions just the job for us oldies.

2026年5月8日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Great Service Once I Found the Email

Richer Sounds continue to impress. I’ve bought several products from them and the quality has always been spot‑on. I originally thought their email support wasn’t responding, but the reply had gone straight into my spam folder. Once I found it, the information was clear, helpful, and exactly what I needed while looking to purchase a projector. Great products and great service still one of the best retailers around.

2026年5月15日
自発的なレビュー
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Very helpful

Very helpful, great advice on speaker wire, sounds much better, will be looking for new speakers soon,

2026年5月6日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

The team is helpful both on the phone…

The team is helpful both on the phone and in person. Price matched the soundbar I wanted. I arrived before store opening to collect but they still let me in and helped carry the item to the car and load it. I've since completed a retrospective price beat with a different member of staff and just as helpful as others. Would highly recommend.

2026年5月5日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Very friendly knowledgeable staff in…

Very friendly knowledgeable staff in store and agreed to source me a remote with a solar panel when the tv arrived without one. 6 year warranty is excellent. Would recommend visiting the showroom as most tvs are on display and you’re welcome to play with them.

2026年5月4日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Fast friendly service

Fast friendly service, had an issue with the tv they swapped it no fuss would recommend to anyone. Been using them for years and will continue to.

2026年4月28日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Outstanding service and excellent…

Outstanding service and excellent prices, it is a real joy to shop again with Richer Sounds. All the staff in the Cardiff Branch are highly professional and extremely knowledgeable about all the products they sell. Jonathan has given me excellent answers to all my questions.

I purchased a TEAC W1200 double cassette player which has proved to be a brilliant player and a brilliant recorder.

I would strongly recommend Richer Sounds to anyone wishing to build an excellent music or media system.

2026年5月1日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Highly recommend

Great experience from first enquiry to product delivery. Friendly staff couldn't be more helpful. Would recommend without a second thought

2026年4月29日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Professional

Professional, thoughtful approach. Dan in Cardiff store was excellent

2026年4月29日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち2の評価

Early Failure of £300 Audio-Technica Record Player

I recently purchased a new record player (Audio Technical) from a store at the beginning of April for £300 to replace the one I have carefully maintained for many years. A few days ago, the needle snapped during its normal use. When I tried to phone customer service, they told me that the needle was not covered under warranty and they tried to get me to buy a new needle for £49!The response is disappointing, having spent a huge amount on a record player which should have been high-quality and durable. I did not expect for any part of the product to fail so soon. My experience has left me concerned by the lack of quality and reliability of the products and service provided by Richer Sounds.

2026年5月1日
自発的なレビュー
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

I’m genuinely sorry to hear about your experience and appreciate why you’d be disappointed to be told that the issue described is not covered by guarantee.

To clarify, the stylus or needle is classed as a consumable part, and is therefore excluded from the manufacturer’s guarantee. This is standard across record players, although diamond tipped styli are extremely delicate, in general they can only be damaged by factors such as handling or set‑up rather than through an internal fault with the turntable itself.

We would like the opportunity to look into what’s happened in more detail further of course and see how we can help come to a solution with you. So if you're be happy to get in touch with me, you can e-mail me directly at seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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