Richer Sounds - Cheltenham レビュー 

2,032
TrustScore 5段階評価の5

4.9

31 High Street, GL50 1DX Cheltenham, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... もっと見る

企業が回答しました

5つ星のうち5の評価

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... もっと見る

企業が回答しました

5つ星のうち5の評価

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... もっと見る

企業が回答しました

5つ星のうち5の評価

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2032件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,032)

過去12か月のレビュー数: 24,272

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff. Great range of products at the best prices.

2026年1月17日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent Richer Sounds

We were very well looked after by Richer Sounds Cheltenham. The staff were very helpful and knowledgeable, did not rush us into a decision and quickly dealt with our order.
I am very happy with the items I bought, they are great.

2026年1月11日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Great service

I ordered a 24inch Sharpe TV on line, but it didn't work very well. After talking to Richard in the Cheltenham Branch, i returned the Sharpe TV and ordered an LG 24inch TV, this was not in stock. Within the week i had received the TV - great service - many thanks

2026年1月8日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

My Fault

Very good I wanted a new CD player but ordered the Amp by mistake (similar codes) took it back to the store in Cheltenham. They sorted it all out, got the rebate from Paypal and a few days later the new CD player arrived and it works perfectly

2026年1月9日
5つ星のうち5の評価

Good purchase and service

Another hassle-free purchase from Richer Sounds! My questions were answered by Luke, and I was guided through the purchase and delivery options so I knew exactly what to expect. The 0% finance procedure was carried out whilst I was in the shop, and everything was signed and sealed before I left. Delivery was as scheduled and I had the TV up and running with all my peripherals within a couple of days. Really happy with the TV, and the service from start to finish!

2026年1月12日
5つ星のうち5の評価

Excellent technical advice but when it…

Excellent technical advice but when it came to discussing wall mounting I was told that the wall bracket for my current 85" tv would be sufficient.
Once delivered it became clear that the Hisense 100" tv has a completely different mounting configuration and I had to have 2 XL Brackets installed because of the spacing of the fixings in the rear of the TV. This wasn't explained fully and cost me an extra £300 to employ a tv instalation expert. I contacted several companies to wall mount the tv and 4 flatly refused as they did not supply brackets big enough. Very frustrating. However Jason the store Manager in Cheltenham couldn't of been more helpful with his expertise advice and the problem was dealt with professionally and expertly. Thanks to Jason.

2026年1月10日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for your feedback although I was of course sorry that you had difficulty mounting your new television. Having spoken to the branch they hadn't realised the potential complications of the TVs configuration as regards your old bracket, and admittedly should have been more cautious with the advice. I will will ensure our custom installation team carry out some refresher training with the team around the topic.

In the meantime I understand the store manager has since called you to apologise in person, if I can be of any help to you personally of course please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Very knowledgeable

Very knowledgeable, friendly staff

2026年1月10日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

First class service

First class service. Every time. Easy to contact and the best advice.

2026年1月10日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち1の評価

I was home your drive took a photo of…

I was home your drive took a photo of my door but never rang the door bell I had to cancel a lunch invitation to be in to receive the parcel and the driver could not not be bothered to ring the door bell what good is taking a pictures that proves nothing I would like them to deliver between 9 - 12 Monday 19 January

2026年1月17日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for your review, although my apologies for the issues you had with our courier. I understand your delivery was successfully rescheduled for the following day and our customer service team have since been touch to resolve matters to your satisfaction. We are really very sorry for the obviously hassle of course and will review this directly with DPD as well as the driver.

Hopefully you can see from the overwhelming number of positive reviews on Trustpilot that these problems are rare, and I'm only sorry this happened to you.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

They had what I wanted and delivered…

They had what I wanted and delivered next day.
When I changed my mind about the set top box I had ordered they credited without any fuss.
I used them 8-9 years ago for my previous TV there still the same efficient company.

2026年1月7日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great Service

Prompt service and happy to answer any questions I had.
Great prices
Very happy

2026年1月8日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

They were very helpful

They were very helpful. Jason ordered in a Roberts radio clock alarm which they don't normally stock which arrived in good time. On collection other members of staff were helpful with other enquiries.

2026年1月3日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Good advice

Good advice, good service

2026年1月5日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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