Richer Sounds - Cheltenham レビュー 

2,031
TrustScore 5段階評価の5

4.9

31 High Street, GL50 1DX Cheltenham, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... もっと見る

企業が回答しました

5つ星のうち5の評価

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... もっと見る

企業が回答しました

5つ星のうち5の評価

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... もっと見る

企業が回答しました

5つ星のうち5の評価

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2031件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,031)

過去12か月のレビュー数: 24,092

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Shop/demo of kit was great

Shop/demo of kit was great, staff at Cheltenham very helpful.
Only letdown (which I don’t hold Richersounds directly responsible for) was my amp delivery arrived a day late when I had taken time out to be available on the arranged delivery date (FedEx were the issue- Leak use them it seems, to courier their goods)

2026年5月22日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for leaving us a review, it is fantastic to read such positive comments about the store team and that the demo went well. It's really disappointing that the courier used by the supplier let the side down somewhat however and we will of course feed this back to Leak so they can review themselves.

Of course should you need any help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Buying is very easy with knowledgeable…

Buying is very easy with knowledgeable staff. Delivery was quick and the whole experience was very easy as always. Prices are good and some were much cheaper than local and big stores.
Have used Cheltenham branch for many years and would use again next time I buy.

2026年5月19日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Friendly and knowledgeable service

Friendly and knowledgeable service. Item was not in stock but the store order for us and phoned the next day when it arrived.

2026年5月19日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

The staff in Cheltenham: Excellent

The staff in Cheltenham was quite knowledgeable and very attentive. Very pleased with both the service and the quality of the products they carry (Focal).

2025年7月11日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Purchased an LG OLED65G6

Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team.
This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excellent.

2026年5月13日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Open box bargain

I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected.
The item was brand new, just an opened box so a great saving over the already great priced new item.
The staff were very helpful as always and a pleasure to deal with.
Richer Sounds are perhaps the only company I still wholeheartedly recommend after being a customer for many years!

2026年5月12日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Richer Sounds always offer great advice…

Richer Sounds always offer great advice and service. My Marantz and Monitor Audio order was no exception. The items were delivered in perfect condition within two days of placing my order on a Sunday.

2026年5月10日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

I ordered aPhilips record player online…

I ordered aPhilips record player online and it was delivered to a Richer Sounds shop within three days from where I collected it. Staff at the shop were polite and helpful which added unto excellent service.

2026年5月9日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Couldn't be more helpful

Couldn't be more helpful. Spoke to Amanda and Luke who were both friendly and knowledgeable.

2026年5月9日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Great staff and product range, very competitive prices too

Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs.
The Samsung oled tv is an amazing product, a fabulous picture and the set looks terrific too.
TV Samsung qe48s90f

2026年5月7日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち3の評価

The product was not properly described

The product was not properly described. I was assured I would have a full wireless system so i was disappointed to find that I had a cable linking the two rear speakers.

I don’t blame the staff in Cheltenham for this – they were extremely helpful as always. It’s more the fact that Samsung poorly describe their products.

2026年5月7日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for your feedback, although I was of course sorry that you weren't completely happy with the product.

I've spoken directly with the store team who I understand have since contacted you to arrange exchange or refund, but your preference was to keep the unit. I will of course pass your comments to the supplier, and run through the issue with the colleagues so they can try and avoid a similar misunderstanding in the future.

Of course if you would like to discuss this further at all please do get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent customer service and a great…

Excellent customer service and a great bargain. Shout out to Ben at cheltenham

2026年5月6日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Very pleased with Ruark R3S purchase

After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to not only see the unit but also listen to how it sounded. The staff were friendly and efficient; they did not have the grey option in stock but the assistant tracked down a unit at another branch for delivery. Free delivery via DPD took three days. Overall, I am very pleased with the R3S and the service I received from Richer Sounds.

2026年5月5日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Good customer service

Good customer service

2026年5月3日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

i have been coming for 25 odd years

i have been coming for 25 odd years. always an impeccable service, and post-sale support

2026年4月29日
Richer Sounds - Cheltenham ロゴ

Richer Sounds - Cheltenham からの回答

Thanks for your great feedback and for supporting local business.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報