Richer Sounds - Croydon レビュー 

1,390
TrustScore 5段階評価の5

4.9

109 South End, CR0 1BG Croydon, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Connection that makes the difference It's all-too common to get connected to a sales representative who only knows how to use the ordering system etc. but each time I have dealt with Richer Sounds... もっと見る

企業が回答しました

5つ星のうち5の評価

Purchased a record player for our grandson for his 17th birthday. Ordered over the phone and all very efficient. Was delivered promptly and in time for his birthday. However when he unpacked it the... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought an LG G5, from curry's and was awaiting delivery. It was £2300. I then saw that Richer Sounds was offering the same TV but at £1899 and including an LG sound bar, worth £799. WHAT A DEAL!!!... もっと見る

企業が回答しました

5つ星のうち5の評価

Simply brilliant service by the Croydon branch. Just so refreshing to speak to nice people, who know their stuff and bend backwards to help. Super happy with service, advice and products. Nice work... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1390件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,390)

過去12か月のレビュー数: 25,118

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Thank you Kieron at Richer Sounds

Very helpful and informative staff made the whole experience of buying a new television and DVD player Very straightforward.

2026年8月17日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great service

I arrived at the Croydon store before opening but was still allowed in to collect my purchase. Always so helpful and great value.

2026年8月16日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Connection that makes the difference

Connection that makes the difference

It's all-too common to get connected to a sales representative who only knows how to use the ordering system etc. but each time I have dealt with Richer Sounds it's always someone well-versed in their world and as eager to talk about hardware as I am - a genuine pleasure and a rarity these days when too often skilled and interested people are replaced with automated systems - long may they continue to be human!

2026年8月13日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Simply brilliant service by the Croydon…

Simply brilliant service by the Croydon branch. Just so refreshing to speak to nice people, who know their stuff and bend backwards to help. Super happy with service, advice and products. Nice work.

2026年2月28日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Friendly and helpful service

Polite, friendly and helpful service. Price matched for me, saved me money so no reason to shop around. Delivered 24 hours. Highly recommended

2026年8月2日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Purchased a record player for our…

Purchased a record player for our grandson for his 17th birthday.
Ordered over the phone and all very efficient. Was delivered promptly and in time for his birthday. However when he unpacked it the hinges for the dust cover were missing . I phoned the Croydon branch and spoke to Dominic . Having explained about the hinges missing he said he would send a complete replacement . This came the following day and the original record player was collected . We have a very satisfied and happy grandson playing vinyls just like we did in the 60s ! Everything comes round again 😃

2026年7月29日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Helpful and knowledgable staff

Helpful and knowledgable staff
Good products

2026年7月17日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I bought an LG G5

I bought an LG G5, from curry's and was awaiting delivery. It was £2300. I then saw that Richer Sounds was offering the same TV but at £1899 and including an LG sound bar, worth £799. WHAT A DEAL!!! Naturally I cancelled the order with Curry's. Unfortunately there was a bit of a mix up with the delivery date from Richer Sounds. However, they pulled out all of stops and honored the delivery date that had been promised!! They always answer the phone quickly and no question is too much trouble for them. Exceptional service.

2026年7月20日
自発的なレビュー
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

Ordering Glitch

The item I ordered from the Croydon Store was out in stock, but could be available for collection the following day. The online payment system did not work, though I tried it twice. This needs sorting out as others may have the same problem paying. Staff at Croydon very helpful and I was able to pay over the phone with the item delivered to my home the following morning.

2026年7月9日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for taking the time to leave us your feedback and we're sorry there was some initial difficulty in paying online. It's great that the store resolved things for you quickly, and we'll raise the matter with our IT team.

The Customer Experience team

5つ星のうち5の評価

Excellent experience

Excellent experience. Beat the best price I could find, with a long guarantee.
Delivery wasn't in the time slot stated bit all ok in the end.

2026年7月8日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Outstanding Customer Service from Dominic

I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across.
From the moment I walked in, Dominic went above and beyond to provide a truly first-class service. His professionalism, product knowledge, and genuine willingness to help made the whole experience enjoyable and stress-free. Nothing was ever too much trouble, and he took the time to answer every question without making me feel rushed.
Dominic is a real credit to Richard Sounds and a huge asset to the company. Customer service like this is becoming increasingly rare, and I only wish there were more people like him.
Thank you, Dominic, for your outstanding service. I will definitely be returning and highly recommend Richard Sounds Croydon.

2026年7月9日
自発的なレビュー
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Very helpful shop staff.

Very helpful shop staff.
Took his time explaining the difference options available to us.
Very knowledgeable on the products.
He was call Dominic in the south Croydon shop.

2026年7月2日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

We had plenty of questions about the…

We had plenty of questions about the quality of various tvs ie,oled,qled etc,Richard the sales assistant was very knowledgeable and gave us plenty of advice as to what would suit us best,we ended up wigh 65"s90f samsung and a klysch sound bar,very easy installation and we are over the moon with the quality of the products

2026年7月1日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

I bought a Cambridge audio MXN10…

I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.

2026年7月2日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Fantastic service from Richer as usual

Fantastic service from Richer as usual. Richard was very professional and everything was ready when I collected my TV.
I've always had good service from Richer Sounds over the years.

Thank you!

2026年6月15日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thank you for your wonderful feedback

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