Richer Sounds - Croydon レビュー 

1,415
•
TrustScore 5段階評価の5

4.9

109 South End, CR0 1BG Croydon, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives. Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.

企業が回答しました

5つ星のうち5の評価

i visited the store . Staff polite courteous ,. arranged demo of item I was considering to purchase. subsequently I completed purchase via tel call.

企業が回答しました

5つ星のうち5の評価

I’ve been buying tech from Richer Sounds Croydon for years now. They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in t... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1415件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,415)

過去12か月のレビュー数: 24,500件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Knowledgable and friendly staff

Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives.
Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with a phone call and email to inform me.
Very happy with chosen item from a manufacturer I would not have expected or chosen without a demo, and at a good price.

2026年10月1日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

I’ve been buying from Richer Sounds for…

I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.

2026年10月3日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Very simple transaction Very …

Very simple transaction Very knowledgeable staff 5 stars to all with a extra mention to ritchard at croydon perfect

2026年9月30日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Would highly recommend.

I’ve been buying tech from Richer Sounds Croydon for years now.
They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in to buy.
So would highly recommend.

2026年9月26日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Problems with a product

Problems with a product. Staff were very helpful in sorting the problems out with no prevarication!

2026年9月22日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち3の評価

Very helpful with advice and…

Very helpful with advice and demonstrating the products on show. Not so good when it comes to giving a fair trade in price despite the advertised trade up and save. I got a much better deal at a rival company.

2026年1月10日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thank you for the feedback, and for the kind comments about the advice and demonstrations you received from the store team.

We always do our best to offer the fairest trade-in value we feasibly can, and in the majority of cases this is more than any minimum value advertised against the system being purchased. I appreciate it was disappointing that on this occasion you found a competitor who was able to offer more and, whilst I can't comment on the specifics of their promotion, I will of course review the process with the branch team to ensure any decisions are explained as clearly as possible.

In the meantime, I will ask our customer service team to follow up with you directly to check all is well with the system which you purchased earlier this year, which I hope has settled in nicely.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent throughout

Excellent throughout, provided me the exact model I was looking for of 4k laser projector, £1400……. Mine was just missing the unstruction manual for £800

Bargain

2026年9月14日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

The Way it Should Always Be

First class service, friendly and professional. Staff bend over backwards to help. Highly recommended!
Samuel

2026年9月6日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Great Customer care

As always Richer sounds advice and after service are second to none

2026年9月7日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I was impressed with the sales person’s…

I was impressed with the sales person’s knowledge and advice. I also had a good experience and bought a subwoofer which I’m very pleased with.

2026年9月4日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great customer service

Great customer service, and prompt delivery. Paul was really helpful

2026年9月1日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Really helpful team

Really helpful team, very quick delivery and wall bracket suggested was really easy to install.

2026年8月27日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

The team at Richer Sounds South Croydon…

The team at Richer Sounds South Croydon offered great advice on the headphones I was purchasing. They ordered a pair for me to try out, and contacted me when they arrived in-store.
The price of the headphones had recently fallen and the team applied the pricematch promise. As ever, a great experience from friendly and knowledgable staff.

2026年8月29日
Richer Sounds - Croydon ロゴ

Richer Sounds - Croydon からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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