Richer Sounds - Middlesbrough レビュー 

1,647
•
TrustScore 5段階評価の5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great shopping experience. Friendly and knowledgeable staff. Equipment is available to try out, in-store. Best prices I could find, anywhere. Great range of TV, HiFi, etc. Parking places directly... もっと見る

企業が回答しました

5つ星のうち5の評価

The guy in the shop, I think his name may have been Dave, was pleasant & very knowledgeable. I've shopped with Richer Sounds numerous times over the years & always found the staff to be the same. I w... もっと見る

企業が回答しました

5つ星のうち5の評価

Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐... もっと見る

企業が回答しました

5つ星のうち5の評価

First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1647件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,647)

過去12か月のレビュー数: 24,500件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Best service I've ever had

Best service I've ever had, for anything, ever.On the phone and instore. Both staff were 10 out of 10.Wouldn't go anywhere else now.

2026年10月4日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Guys recommend amazing and brilliant…

Guys recommend amazing and brilliant Hisense tv,best ever owned, will definitely use again, so helpful and kind explaining everything.

2026年10月8日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Middlesbrough store

Shopped in the Middlesbrough store, dealt with Paul and Shaun, absolutely amazing service, wouldnt go anywhere else for my electricals shopping, thank you

2026年10月7日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great shopping experience

Great shopping experience. Friendly and knowledgeable staff. Equipment is available to try out, in-store. Best prices I could find, anywhere. Great range of TV, HiFi, etc.
Parking places directly outside of the shop are very convenient, too.

2026年10月6日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち4の評価

Their employee’s determination to…

Their employee’s determination to ensure you get the service you expect from a great retailer!

2026年10月3日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

5つ星のうち5の評価

New headphones

Called into Richer Sounds to see if they had the make and model of headphones I was looking for. Service was outstanding. I left the store after about 5 minutes with the headphones and the bill was discounted by £10. Great result as always from Richer Sounds.

2026年9月25日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Service overall was excellent

Service overall was excellent, very fast Click & Collect turnaround. Staff are always friendly and give advice when asked. No problems at all. Will be shopping here again soon.

2026年9月23日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great service as always

The staff were incredibly helpful and ordered my streamer without any hitches which arrived the next day. I also got a small discount as I needed to get a dongle so I can use it with headphones.

2026年9月22日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

First-class service

First time buying from Richer Sounds and the experience was flawless. A huge thank you to Shaun for being so helpful and holding an order for me, which allowed me to secure a great deal. The customer service here is responsive, professional, and far superior to other retailers. I will definitely choose them again for future electronics purchases!

2026年9月21日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Excellent and professional service as…

Excellent and professional service as always. Informed advice from the staff with no pressure to buy.

2026年9月19日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Old fashioned Service

Richer Sounds a consistently good company, with good products and service to match. My Hisense 50" TV was delivered on time and the date quoted. It is always a pleasurable experience to visit the Middlesbrough Store, my thanks to Paul.

2026年9月14日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thank you for your 5 star review!

5つ星のうち4の評価

Amps that dream of Sheep..

Amps that dream of Sheep..
Regarding Richer Sounds Customer Service addressing a very problematic AV Amp purchase...
It was addressed and I received a replacement the very next day.
They organised the pickup with the delivery.
And I was good to go...
As far as the purchase of the Amp, that tested my patience and sanity, but the exchange was up and running.
Fully configured with both my power amp, 5.1.2 speaker setup and media server.
So...i can sleep easy...

2026年9月18日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thank you for your feedback and for taking the time to leave us a review.

We were sorry to read of your frustration with the initial Amp, but we are pleased to see that this was quickly resolved and you are now able to enjoy your new setup, after a prompt exchange.

Many thanks,

The Customer Experience team

5つ星のうち5の評価

Very good impartial advice

Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐️ always my go to for audio & av equipment and I keep going to Richersounds. Only use Middlesbrough store as nearest to me and all the team there are outstanding.

2026年9月18日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

I’ve used Richer Sounds for various…

I’ve used Richer Sounds for various purchases for decades. Always good! Fair pricing, not much more to ask.

2026年9月16日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち3の評価

Disappointed

Disappointed, I thought that the 6 year guarantee was for 6 years, I never realised that you would not repair the TV and only offer partial refund. I now have to go and buy another TV. I should have just bought a cheap one to begin with. The staff in Middlesbrough were really helpful but bound by this policy.

2026年9月14日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

It's obviously disappointing to learn of the problems with your television, and that despite our best efforts it could not be repaired.

In these instances we generally supply a credit note, taking into account the age of the set. Prices of similar technology naturally depreciate over time meaning that in most cases customers can simply either replace their unit using the credit or upgrade should they wish. I also noted that the TV in question was a replacement for a previous faulty set under the same guarantee, so I'm sorry of course you've experienced another faulty item, and that it wasn't clear what the resolution would be this time for whatever reason.

I will arrange for our team to get in touch and help resolve the issue, and if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great service and best price

Great service and best price. I shopped around speaking to several audio outlets. Richer Sounds Middlesbrough was not only the best price but the only one that took the time to make sure my order would work for my situation. Would definitely use again.

2026年9月14日
Richer Sounds - Middlesbrough ロゴ

Richer Sounds - Middlesbrough からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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