Richer Sounds - Milton Keynes レビュー 

1,804
TrustScore 5段階評価の5

4.9

556 Elder Gate, MK9 1LR Milton Keynes, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices b) orderi... もっと見る

企業が回答しました

5つ星のうち5の評価

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... もっと見る

企業が回答しました

5つ星のうち5の評価

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1804件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,804)

過去12か月のレビュー数: 24,787

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service

Great service, really knowledgeable without pushy selling tactics and some really great products at excellent prices.

2026年8月15日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Order, await delivery to your local shop, collect../

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices
b) ordering on the website is simple; if your local branch hasn't got the item in stock, you can have it delivered to your home address or pick it up from the shop when it comes in
c) the staff are friendly, knowledgable and efficient and they make the whole experience great.

2026年8月4日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Friendly service when I collected

Friendly service when I collected. Helpful, happy for me to unbox and test equipment before leaving the store.

2026年8月12日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Super service from Aiden

Super service from Aiden. Extremely knowledgeable and helpful. I would have no hesitation shopping here again.

2026年8月11日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

I managed to replace my old cd player…

I managed to replace my old cd player with a new one in a few minutes. Sounds good as well.
Parking around the store is tricky but I was able to park on the delivery bay, so no problem.

2026年8月12日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

My experience at Richer Sounds Milton…

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m very happy with my Roksan Attessa CD Transport, after having it for a week it sounds amazing.

2026年8月10日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Exceptional price and service.

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it locally. Was is there not to like ?? The staff were very helpful they called me when it was in.

2026年8月10日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち2の評価

The shop was great the delivery from…

The shop was great the delivery from dpd was poor tried to deliver and 7.35 am on monday without any txt or email warning
I registered on the app upgrade delivery to their so call vip service (£5) and ask for afternoon delivery that was confirmed by email and low and behold they delivered at 7.30 am again the email for delivery came 10 minutes before the arrived and it was by luck i hadnt gone for run that morning and was in

2026年8月8日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thank you for your review, although I was really sorry to read about the trials you had with DPD and offer my sincere apologies.

From initial investigation I can't see any of the usual notifications you should receive from them being sent, which we will of course take up with the courier urgently. It's also obviously frustrating that as you are clearly an early drop for this specific route, that this gives you less time to prepare than others, and we will also discuss with the courier what we can do to better help customers in your situation.

In the meantime, I will arrange for our customer service team to get in touch to check all is well with the products and resolve the matter to your satisfaction. senior member of the team will be in touch directly to discuss a suitable solution. Hopefully you can see from the 98% of positive reviews on Trustpilot that issues such as this are rare, but I'm sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Proactive and flexible service

I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but was there before official opening hours. The staff onsite helped me collect my item and be on my way without any fuss.

2026年8月6日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Milton Keynes Branch

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next day (Saturday).
The staff were knowledgeable and friendly. Great service.

2026年7月31日
自発的なレビュー
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent as usual

Super fast getting the product in next day for me to collect or the option of delivery. Took it out to my car. Always a good service, keep up the good work.

2026年8月6日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Very helpful

2026年8月5日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Problem with My Sony TV

Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve the matter. I’m extremely grateful for their professionalism, communication and commitment to getting things sorted.

2026年8月4日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Helpful advice

Helpful advice, decent delivery time.

2026年8月2日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Walked into your MK Branch on Saturday…

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items the one i selected wasn't in stock in store but he let me have the display model at a discounted price. He went on to carefully check all the items were present. Super customer service, so refreshing to receive this, made my day. Thank you Adam

2026年8月8日
自発的なレビュー
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Very good place to buy from 2nd tv and…

Very good place to buy from 2nd tv and surround ive purchased and always give best deals and awesome customer service, we had issues with tv damaged on delivery and Aiden sorted it in milton keynes in 24 hours, thank you

2026年5月22日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

The person working at till was serving…

The person working at till was serving another customer but he took the time to acknowledge me and said that someone would be with me soon.

2026年8月1日
Richer Sounds - Milton Keynes ロゴ

Richer Sounds - Milton Keynes からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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